Human Resource Consultant 2 (HRC2) Talent Acquisition Specialist
State of Washington
FreshPosted Mar 30
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Posted: March 30, 2026 (0 days ago)
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Human Experience Specialist (Program Specialist 3) / Internal Only
State of Washington
Dept. of Enterprise Services
Location
Washington, 98504
Salary
$4,882 - $6,576
per month
Type
Internship
More Administrative & Clerical jobs →Closes
April 7, 2026
Job Description
Summary
This role involves coordinating and supporting a program focused on improving how people interact with government services by gathering feedback, analyzing data, and ensuring smooth project delivery.
You'll help track progress, manage requests, and create materials to promote better experiences for employees and customers.
It's a good fit for organized professionals with experience in administration or communications who enjoy working in teams to make processes more user-friendly.
Key Requirements
- At least six years of experience in public administration, business, communications, data management, employee/customer relations, or a related field (Option 1)
- Or an Associate’s degree plus four years of experience in those fields (Option 2)
- Strong coordination skills to align program work across data, design, and advisory functions
- Ability to track progress, identify risks, and manage intake/prioritization of requests
- Experience supporting planning, performance monitoring, and internal communications
- Proficiency in preparing summaries, presentations, and materials for stakeholders
- Hybrid work schedule with occasional office presence
Full Job Description
*This posting is open to internal
Department of Enterprise Services employees only*
Schedule: This position will operate in a hybrid work setting, with the requirement to come into the office as needed.
Who We Are:
The Department of Enterprise Services (DES) provides centralized business services to state government agencies; to other public entities such as cities, counties and tribes; and to Washington residents.
DES’ mission is to strengthen the business of government for a sustainable and just future. Learn more about DES.
What you will enjoy doing:
The Human Experience Program (HX) helps the agency design and improve processes, provide services, and make decisions with a human-centered lens.
The HX Team does this by understanding stakeholder needs and experiences, surfacing insights from feedback and performance data, and promoting continuous improvement.
Our services include human-centered design and experience advocacy and data visualization and analysis.
You will support the Program Manager and the Program as a whole to achieve HX Program outcomes by coordinating enterprise work, monitoring program performance, and ensuring that experience-related initiatives, insights, and recommendations are delivered in a timely, consistent, and effective manner.
Requirements
Some of what you'll enjoy doing includes:
- Coordinate HX program work across data, design, and advisory functions to ensure deliverables align with enterprise priorities and timelines.
- Track progress of experience-related initiatives, requests, and commitments and identify risks or bottlenecks to successful delivery.
- Support planning and sequencing of HX work based on capacity, readiness, and impact.
- Serve as a coordination point between the HX program and internal partners to support effective engagement.
- Manage intake of requests for HX support and apply established prioritization criteria.
- Maintain visibility into the HX portfolio of work, including status, dependencies, and outcomes.
- Support refinement of intake and prioritization processes to improve transparency and equity.
- Prepare summaries and recommendations related to workload, capacity, and demand trends.
- Support development and tracking of HX program performance indicators aligned with enterprise goals.
- Monitor whether experience insights and recommendations are delivered, understood, and used.
- Maintain HX program artifacts, templates, and guidance to ensure consistent application of standards.
- Support adoption of HX standards by ensuring materials are current, accessible, and usable.
- Assist in documenting lessons learned and emerging practices across HX engagements.
- Support internal communication of HX methods, expectations, and outcomes.
- Coordinate and produce high-quality proposals, presentations, briefings, summaries, and materials that support understanding of HX work and outcomes.
- Collaborate with HX data and design staff to align workflows and outputs.
Qualifications
REQUIRED:
[OPTION 1]
At least six years of experience in public administration, business, communications, data management, employee/customer relations, or a related field.
[OPTION 2]
An Associate’s degree
AND
Four years of experience in public administration, business, communications, data management, employee/customer relations, or a related field.
[OPTION 3]
A Bachelor’s degree in public administration, business, communications, data management, employee/customer relations, or a related field
AND
Two years of experience in public administration, business, communications, data management, employee/customer relations, or a related field.
[OPTION 4]
A Master’s degree in public administration, business, communications, data management, employee/customer relations, or a related field
PREFERRED:
- Ability to connect with employees at all levels and work across organizational boundaries.
- Exceptional communication and interpersonal skills.
- Experience in change management and the ability to support cultural shifts within an organization.
- Experience in Lean and the ability to support process improvement and systems thinking.
- Ability to organize and facilitate complex projects and deal with multiple high priorities under deadline.
- Understanding of human-centered design and performance concepts.
Additional Information
Please provide the following documents in order to be considered; failure to do so may result in you not being considered for the position:
- A letter of interest, describing how you meet the qualifications for this position as outlined in the job posting;
- A current resume, detailing experience, and education; and
- A current list of at least three (3) professional references with current contact information (attached or available to provide at the time of interview)
NOTE: By submitting these materials, you are indicating that all information is true and correct. The state may verify information.
Any untruthful or misleading information is cause for removal from the applicant pool or dismissal if employed.
A resume will not substitute for completing the “duties summary” section or supplemental questions of the application.
Please do not “refer to resume” for detail, or your application may be disqualified.
Opportunity for All:
The Department of Enterprise Services celebrates our differences and we are committed to a workplace that supports equal opportunity employment and inclusion regardless of race, creed, color, national origin, citizenship or immigration status, marital status, families with children (including pregnancy, childbirth, or related medical conditions), sex, sexual orientation, gender identity diversity, age, status as a protected veteran, honorably discharged veteran or military status, status as an individual with the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with disabilities or other applicable legally protected characteristics.
We will also consider qualified applicants with criminal histories, consistent with applicable federal, state and local laws.
You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our organization.
Contact Information: For questions about this recruitment or to request a reasonable accommodation in the application process, contact Angie Anderson at jobs@des.wa.gov.
Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.
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