Summary

This role involves managing and improving the state's HR software system called Workday, ensuring it meets the needs of employees and HR teams by handling updates, troubleshooting issues, and working with outside vendors.

You'll also lead a small team and collaborate with other departments to make HR processes smoother and more efficient.

It's a great fit for someone with hands-on experience in HR tech systems who enjoys problem-solving, building partnerships, and guiding others in a supportive work environment.

Key Requirements

Strong experience with Human Resources Information Systems (HRIS), especially Workday
Skills in system administration, configuration, and troubleshooting technical issues
Ability to manage vendor relationships, contracts, and service level agreements
Experience translating business needs into system solutions and prioritizing projects
Supervisory skills to mentor and lead a team in a collaborative setting
Knowledge of compliance, security, and regulatory requirements in HR systems
Proficiency in assessing user needs and developing statements of work (SOW)

Full Job Description

Title- HR System (Workday) Administrator and Product Manager

Classification- IT System Administration Journey

Job Status- Full-Time - Permanent
WDFW Program- Information Technology Services
Duty Station- Olympia, Washington – Thurston County

Hybrid/Telework- While this position offers a hybrid work arrangement, the successful candidate must be available to report to the Olympia, WA headquarters as needed.

Learn more about being a member of Team WDFW!

Photo Caption: Cooper Lake – Photo Credit: Pat Steele

Bring your strong Human Resource Information System (HRIS) experience into a collaborative team environment where you will lead Workday integrations and manage vendor relationships that keep our HR systems running smoothly and remain adaptable to evolving needs.

Collaboration is key, work alongside HR and business partners, you will translate workforce needs into intuitive system solutions that enhance the user experience, streamline processes, and support effective HR operations.

Beyond technical leadership, you will supervise and mentor team members, fostering a collaborative team culture built on curiosity, accountability and delivering high impact solutions.

What to Expect-

Among the varied range of responsibilities held within this role, the HR System Administrator and Product Manager will,

Product Manager and HRIS System Owner:

Product owner of the DFW Human Resources Information System (HRIS).
Provide vision and prioritization of service requests and project requests to implement solutions.
Be a champion of the agency’s goal to consolidate HR and safety information and actions.
Work with agency contracts team to manage contracts for the selected vendor solution. Serve as the technical point of contact for vendor or product related issues.
Provide system administration of the Human Resources Information System and related workflows.
Assess customer needs to create, configure, and maintain the application environment
Troubleshoot and assist users with technical issues related to the Human Resources Information System, working cross team and with vendors to resolve issues that may arise.
Work with the customer to define current state, using that to identify and develop statements of work (SOW) for future state

Vendor Management:

Develop and maintain relationships between WDFW and vendors/partners, facilitating regular business alignment meetings.
Analyze and resolve problem areas and disputes, managing the communications process with vendors.
Oversee service level agreements and contract performance, focusing vendors on technical, process, and business outcomes, innovation, competitive advantage, and increased customer revenue.
Collaborate with all teams (security, compliance, tax, HR, accounts payable, etc.) to ensure vendor compliance with existing requirements and regulatory obligations.
Recommend and implement improvements to processes, procedures, workflow, and organizational structures for contract management.

Configuration Management:

Identify user business requirements by researching and analyzing user needs, preferences, objectives, and working methods, and studying how users consume content.
Plan and execute configuration management throughout the project lifecycle, including development, migration, deployment, and security.
Develop, maintain, and review configuration management processes and procedures, ensuring they are available to target audiences.
Provide advice and support to the business, project manager, and/or business analyst to manage change impacts across configuration items.
Configure and test software and hardware applications of the selected system.

Requirements Gathering and Solution Implementation.

Develop prototypes and present recommendations for HR business process solutions based on requirement gathering sessions.
Utilize user journey mapping and customer-centered design principles in proposed solutions.
Maintain customer enthusiasm while interpreting and simplifying their needs into manageable and executable expectations.
Think strategically and steer conversations with customers towards out of the box functionality of the HRIS System with a focus productive agile project sprint cycles and continuous process improvement.
Strengthen relationships across the agency through continuous rapport building by identifying inefficiencies in current processes or technology and effectively communicating the long-term value of innovation.

Supervision and Leadership:

Manage, assign, and evaluate work for the HRIS team members.
Provide leadership, coaching, and mentoring for team members.
Provides performance evaluations and conducts disciplinary actions.
Serve as liaison between subordinates and higher-level management.
Plan project activities, allocate resources, and communicate project details to IT staff to ensure successful completion
Identify and assign support work tasks to IT Support Specialists.

Reporting and Data Analysis:

Collaborate with stakeholders to gather reporting requirements and define key performance indicators, then write and optimize SQL queries to extract, transform, and validate data for high-level reporting and analysis.
Design, build, and maintain reports and dashboards (Power BI, SSRS) that visualize trends, identify anomalies, and deliver actionable insights to support data-driven decision making.

Working Conditions:

Work setting, including hazards:

Works in a fast-paced hybrid work environment and is expected to lead communication and engagement with business partners, including facilitating meetings both in person and on camera.
Duties are performed in an office setting and require extensive computer use. This includes prolonged sitting or standing, repetitive data entry, and extended periods of viewing a computer monitor under standard office conditions such as fluorescent lighting.

Schedule: Typically, Monday – Friday, 8:00 A.M. – 5:00 P.M. However, a flexible schedule may be required including weekend work and overtime during peak periods, system implementations, maintenance and outages.

Travel Requirements: Some statewide travel may be required to attend training, meetings, and conferences.

Qualifications:

Required Qualifications:

Option 1:

Bachelor’s degree in IT or related field.

And

Four (4) years of experience with Enterprise Software as a Service (SaaS) as system administrator human resource information systems (HRIS), and/or Vendor Manager in a medium to large organization.

And

Proven skills in organizing work, setting priorities, and providing clear direction and feedback to others including a demonstrated ability to lead, motivate, and support a team to achieve goals and maintain high performance.

Option 2:

Eight (8) years of IT experience with Enterprise Software as a Service (SaaS) as system administrator and/or Vendor Management in a medium to large organization.

And

Special Requirements/Conditions of Employment:

Undergo a background check, which will include fingerprinting.

Preferred Qualifications:

In addition to the required qualifications, our ideal applicant will possess one or more of the following:

Communications or Computer related associate degree from an accredited college.

Experience administering and/or building within the Amanda environment
Experience with HR information systems, processes, and procedures.
Experience and/or certification in vendor management activities
Basic network troubleshooting skills and knowledge in network security.
Demonstrated experience presenting project materials in multiple formats (verbal, written, formal, informal) and to a range of audiences (internal teams, management and leadership).
Excellent communication skills including questioning, educating, fact-finding, persuading, negotiating, resolving, summarizing, and active listening, with the ability to interact effectively with a wide range of managerial, administrative, and professional staff.

Your application must include the following:

A completed online application showcasing how your qualifications align with the job requirements.
An up-to-date resume.
A cover letter detailing your interest in the position, your relevant skills and experience, and why you are the ideal candidate.
At least three professional references with current contact information.

Additional Information

In addition to pay and other special employee programs, there are other benefits that WDFW employees may be eligible for. Click the “Benefits” tab at the top of this announcement to learn more.

Important Note:

All new employees must complete an Employment Eligibility Verification Form (I-9 Form) on their first day of work.

If hired for this or any position at WDFW, you will be required to provide documentation proving you are eligible to work in the United States.

For a list of acceptable documents, please use the following link: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents

Union - WFSE:

This position is covered by a collective bargaining agreement between the State of Washington, Department of Fish and Wildlife and the Washington Federation of State Employees (WFSE). This recruitment may be used to fill positions in addition to those listed.

Veteran and Military Spouse Preference Notice:

Per RCW 73.16.010 Veterans and qualifying spouses who meet the minimum qualifications of a position are eligible for preference during the initial application review stage. To receive this benefit, please do the following:

Notify us of your veteran or military spouse status by email at Elizabeth.Bullard@dfw.wa.gov.
Veterans only – Attach a copy of your DD214 (Member 4 copy), NGB 22 or USDVA signed verification of service letter.
- Please redact any PII (personally identifiable information) data such as social security numbers.
Subject line must include recruitment number, position, and spouse/veteran (example: 2024-1234 – Biologist 1 – Veteran)
Include your name as it appears on your application in careers.wa.gov.

Diversity, Equity, and Inclusion Employer

As part of WDFW’s efforts to advance respectful and inclusive work environments, the Agency expects inclusivity as part of our professional interactions and communications.

Therefore, we want to ensure that all individuals feel welcome, are treated fairly and respectfully.

All staff are empowered to fully contribute to serving their work unit, Agency, and the citizens of Washington.

The Department of Fish and Wildlife is an equal opportunity employer.

We strive to create a working environment that includes and respects cultural, racial, ethnic, sexual orientation and gender identity diversity.

Women, racial and ethnic minorities, persons of disability, persons over 40 years of age, disabled and Vietnam era veterans and people of all sexual orientations and gender identities are encouraged to apply.

Request an accommodation: Persons needing accommodation in the application process or this announcement in an alternative format please contact Jayme Chase by phone 360-902-2278 or email Jayme.Chase@dfw.wa.gov, or the Telecommunications Device for the Deaf (TDD) at 800-833-6388.

Technical Difficulties: If you are having technical difficulties creating, accessing, or completing your application, please call NEOGOV toll-free at (855) 524-5627 or support@neogov.com.

Other questions: If you have other questions regarding this position, please reach out to Elizabeth.Bullard@dfw.wa.gov and reference job #2026-00639.

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HR System (Workday) Administrator & Product Manager - IT System Admin Journey -Permanent -2026-00639

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Job Description

Summary

Key Requirements

Full Job Description

Additional Information

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