HOUSING MANAGEMENT ASSISTANT

Full Job Description

This is a public notice flyer to notify interested applicants of anticipated vacancies. Applications will not be accepted through this flyer.

Interested applicants must follow the directions in the "How to Apply" section of this flyer to be considered. There may or may not be actual vacancies filled from this flyer.

Notice of Result letters will not be sent to applicants who respond to this flyer.

Your resume must also demonstrate at least one year of specialized experience at or equivalent to the GS-05 grade level or pay band in the Federal service or equivalent experience in the private or public sector.

Specialized experience must demonstrate the following: Providing customer service in a family housing program; receiving and mediating issues between residents and businesses; AND conducting inspections of residential facilities and playgrounds.

Additional qualification information can be found from the following Office of Personnel Management website: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/1100/housing-management-series-1173/ Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. Major Duties:

• You will plan, organize and perform work required to ensure proper customer service and compliance with appropriate mandates of the Housing Program.
• You will receive and process complaints and related investigations concerning residents to leadership.
• You will process requests for permanent and temporary quarters and review requests for accuracy and completeness of data.
• You will conduct joint tenant-management walk-throughs of quarters to evaluate the cleanliness, maintenance, and habitability of the unit, furnishings, equipment, and facilities.
• You will conduct evaluations, assessments, walk-through inspections and report requirements to higher-level management for contract performance ratings and compliance.