Hotel Customer Service Agent, NF-02
United States Army Installation Management Command
FreshPosted Feb 10
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Posted: February 9, 2026 (1 day ago)
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Hotel Desk Clerk NF-01
United States Army Installation Management Command
Department of the Army
Job Description
Summary
This job involves working as a front desk clerk at an Army recreation area's hotel in Destin, Florida, where you'll handle guest check-ins, reservations, payments, and provide information about facilities and rules.
It's a customer-facing role that requires basic math skills and friendly communication to assist military families and visitors.
A good fit would be someone with entry-level experience in hospitality who enjoys helping people and managing simple administrative tasks.
Key Requirements
- Basic math skills for calculations, reports, and handling payments
- Proficiency in using computers for data entry and word processing
- Strong verbal communication and customer service abilities
- One year of hotel front desk experience (highly preferred for best qualification)
- Ability to manage reservations, room assignments, and guest registrations
- Knowledge of handling cash, issuing receipts, and securing funds at shift end
- Capability to answer questions about facilities, rules, and arrange transportation
Full Job Description
This position is located at Destin Army Recreation Area, which is a part of Fort Benning Family & Morale, Welfare and Recreation (FMWR). Incentives and Bonuses Incentives will not be paid.
Resumes must be two pages (or less). Resumes should clearly demonstrate the applicant's relevant experience, skills, knowledge and abilities as they pertain to this position.
A qualified candidate must possess the following: Ability to add, subtract, multiply and divide at the level necessary to complete required reports and use a computer for work processing or data entry.
Good verbal communication and customer service skills.
In addition to the above qualifications, candidates who possess the following qualifications will be considered "Highly Preferred" or "Best Qualified": One-year hotel front desk experience is preferred.
Major Duties:
- Makes reservations for incoming guests based on room availability. Interviews incoming guests to determine room assignment. Assists clientele in the completion of required forms and registration cards.
- Answers questions pertaining to rules and regulations governing the assignment and use of quarters; issues room keys. Provides statement of non-availability when applicable. Posts registration information on the registration card.
- Orients guests concerning use of facilities and equipment, and other facilities available on post. Answers billing questions and concerns. Assists or arranges transportation.
- Computes charges for guests checking out, receives payments and room keys; renders receipts. At end of shift, accounts for and secures cash.
- Performs other duties as assigned.
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