Health Technician (Telehealth Clinical)

Full Job Description

The Veterans Health Administration (VHA) supports the provision of patient care using telehealth technologies which increase a Veteran's access to care and support a Veteran's self-management.

The Health Technician (Telehealth Clinical) - Advanced provides high level support, training, and advanced management of telehealth operations and is typically stationed at a clinical care delivery site (VA Medical Center, CBOC, VA Outreach Clinic, etc.), with duties that may require travel.

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.

Experience and Educations: Experience.

One year of experience in a health care field that demonstrates the applicant's ability to perform the work or provides an understanding of the work such as but not limited to a medical or clinical assistant (or technician) or health technician; OR Education.

Four academic years above high school leading to a bachelor's degree with courses related to the occupation; OR Experience/Education Combination.

Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.

Examples are listed below: Six months of experience in the health care field and two years of education above high school that included at least six semester hours in health care related courses such as, biological science, surgical technician courses, nursing assistant or other courses related to the position; or an associate's degree in a health care related field; or Six months of experience in the health care field and successful completion of a course for health care technicians, hospital corpsmen, or medical service specialists given by the U.S.

Armed Forces. Grade Determinations: In addition to the basic requirements stated above, the following criteria must be met.

Qualifications must clearly demonstrate the level of competence required for the grade. GS - 7 Complete one year of experience equivalent to the next lower grade level.

Ability to use independent technical judgment to analyze, evaluate and resolve problems. Knowledge of quality control and assurance procedures and principles of performance improvement.

Ability to function effectively between competing priorities. Knowledge of proper maintenance and troubleshooting of telehealth equipment.

Ability to work with a team to provide technical guidance, plan, organize and coordinate activities of a health technician in order to effectively complete job duties of assignment such as distributing workload, monitoring the status and progress of work, monitoring accuracy of work.

Ability to assist in Health Technician (Telehealth Clinical) development, outcome management and strategic planning.

Ability to perform successful knowledge transfer regarding the use of telehealth technologies. Preferred Experience: Prior telehealth experience 6 months.

Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/. The full performance level of this vacancy is GS - 7.

Physical Requirements: See VA Directive and Handbook 5019. Major Duties:

The duty location is at Honor Annex VA Clinic (CBOC) Kansas City MO.

Major Duties include, but are not limited to: coordinating, installing, maintaining and managing the inventory of telehealth technologies including hardware and software with assistance of Biomed and IT; providing established standardized competency based training, guidance and information on the use of advanced telehealth technologies to patients, staff, and providers; providing established standardized competency based training for telehealth technology, facilitating interactive simulations for clinical staff participating in telehealth programs; participating in performance improvement activities aimed at improving the efficiency of the patient telehealth processes; developing reporting procedures, sampling techniques and measurements at various points in the telehealth processes to identify/analyze inherent weaknesses in work and procedures; coordinating clinic set up and monitoring of workload capture and issues for assigned patient and provider clinics including telehealth resource based scheduling; supporting designated complex telehealth programs that require advanced technical skill sets.

Work Schedule: Monday - Friday 7:45am - 4:15pm Telework: Not Authorized Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized