Health System Specialist - Associate Group Practice Manager

Full Job Description

The primary purpose of the Health Systems Specialist is to serve as an Associate Group Practice Manager, at the Washington, D.C., VA Medical Center.

The specialist reports to the Ambulatory Care Operations Director/Group Practice Manager.

The Health Systems Specialist provides assistance and support to the ACOD/GPM and to all ambulatory care services in the facility and related Community Based Outpatient Clinics.

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 04/09/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement.

For a GS-12 position you must have served 52 weeks at the GS-11. The grade may have been in any occupation, but must have been held in the Federal service.

An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials.

If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement.

In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

This occupation has a Selective Placement Factor: Experience in optimizing clinic or physician workflow.

This occupational series has an Individual Occupational Requirement - for this series, the following Basic Requirement must be met in addition to the Specialized Experience.

Specialized Experience (for positions above GS-5): Progressively responsible analytical or administrative, or clinical management or supervisory experience in the health care field.

This work may have been performed in an operating health care facility or a higher organizational echelon with advisory or directional authority over such facilities.

Work must have involved a close working relationship with facility managers and analysis and/or coordination of administrative, clinical, or other service activities, and provided knowledge of the following: Missions, organizations, programs, and requirements of health care delivery systems; Regulations and standards of various regulatory and credentialing groups; and Government-wide, agency, and facility systems and requirements in various administrative areas such as budget, personnel, and procurement.

Special Provision for Inservice Placement: Successful completion of an agency-sponsored on-the-job training program may be substituted for qualifying experience, provided it included a formal individualized training plan.

Such a training program must have been conducted in an operating health care system and included: Assignments providing a knowledge of basic health system administration philosophies, practices, and procedures, and basic government administrative policies and requirements; Practical assignments providing an opportunity to apply health system administration skills and principles (as the individual progresses, work assignments must be characteristic of the grade level to which he or she is assigned); and Oversight by an experienced health system administrator with periodic evaluation of the individual's progress and appropriate adjustment of the training program.

Additionally, you must meet the following specialized requirements: GS-12 Specialized Experience You must have one year of specialized experience equivalent to at least the next lower grade GS-11 in the normal line of progression for the occupation in the organization.

Examples of specialized experience would typically include, but are not limited to: exercising expertise in clinical operations; providing access related consultive services, to review and develop guidance and policies; reviewing and providing input on regulations and policies for local interpretation, utilizing local group practice management and communication strategies; and implementing established action plans.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Major Duties:

This job will close when we have received 75 applications which may be sooner than the closing date. Some duties include, but are not limited to: Exercises expertise in clinical operations.

Provides access related consultative services, working in collaboration with facility Service Lines, to review and develop guidance and policies that will facilitate standardized processes.

Reviews and provides input on regulations and policies for local interpretation, utilizing local group practice management and communication strategies.

Collaborates with staff from other facilities and to work on higher level project groups to review and make recommendations for facility and/or VISN level policies, procedures, systems, requirements, documents, and business or access analysis initiatives.

Assists in the evaluation of outpatient care patient feedback for access and quality measures at the facility and utilizes an analytics system for the collection and analysis of outpatient care patient feedback for access and quality measures.

Utilizes advanced principles and strategies for access improvement to review and provide recommendations to Clinical Leads including identifying strategies to reduce patient wait times.

Assists clinic managers in forecasting the impact of staff changes and developing countermeasures to mitigate the effect of staff shortages on access to care.

Provides administrative program advice for ambulatory care clinical support services. Implements established action plans that will enable clinical grids to accurately reflect supply.

Monitors profile indicators to help eliminate issues with backlogs (including Recall Delinquency, Past Due Return To Clinic Orders, and Open Consults), Missed Opportunity Rates, Wait Times or Community Care options.

Ensures accuracy of related services FTEE, person class assignments, labor mapping and bookability.

Monitors telephonic issues and develops action plans to address and monitors business and clinical analysis recommendations across service lines to determine trends and impact at the facility level.

Work Schedule: Monday - Friday, 7:30 AM EST - 4:00 PM EST Virtual: This is not a virtual position.

Position Description/PD#: Health System Specialist - Associate Group Practice Manager/PD99865S Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized