Health Application Services Program Officer (APP) (O-5 Billet) Non-Supervisory

Full Job Description

This position is located within the Department of Homeland Security (DHS), ICE, ERO, ICE Health Service Corps (IHSC), Office of the Deputy Assistant Director of Administration, Health Information and Technology Unit (HITU), Information Management Section (IMS), Health Application Services Office (HASO).

This is a non-supervisory role. This position is only open to USPHS officers who are currently IHSC employees. USPHS Call to Active Duty (CAD) candidates are not eligible for this position.

COMPETENCIES: Leadership Skills. Ability to work independently with minimal supervision. Demonstrates strong organizational and time management skills.

Demonstrates exceptional problem solving, judgment and decision-making skills. Excellent interpersonal skills and flexibility.

Cultural competencies related to detention health care and a diverse work environment. Strong mature oral/written communication skills. Integrity, honesty, and strong ethical compass. Major Duties:

DUTIES AND RESPONSIBILITIES: Primary liaison for EHR improvements, working closely with Specialty Units (e.g., Medical, Nursing, Pharmacy, Dental, Behavioral Health) to align system functionalities with clinical workflows and patient safety protocols.

Manage the configuration of EHR tools, including templates, Smart Forms, Order Sets, Clinical Decision Support Systems (CDSS), and Provider Alerts, ensuring compliance with clinical and regulatory standards.

Drive future and continuous system improvements.

Lead User Acceptance Testing (UAT) for new EHR features and assist in the implementation of clinical and EHR-related training via IHSC's platform, ensuring all content reflects current clinical best practices.

Conduct continuous data validation and monitoring to support patient safety, improve clinical outcomes, and maintain data accuracy in EHR usage.

Support the development and implementation of training plans, the creation and updating of end-user guides, and assist in monitoring compliance through follow-up and remote evaluations.

Support the implementation of change management strategies related to health IT initiatives, including EHR system upgrades, by supporting staff through transitions in workflows, systems, and documentation processes.

Provide technical input for EHR enhancements and support the development of governance documents, such as the Performance Work Statement and Quality Assurance Surveillance Plan, for upcoming IHSC projects.

Oversee future EHR system releases, ensuring technical accuracy and system readiness.

Support the development of processes for reporting and prioritizing system issues by working closely with the IHSC team and vendors.

Assist the EHR Program team in assessing computing needs and system requirements, providing strategic recommendations for system enhancements.

Oversee acquisition, management, and training for medical devices integrated into the EHR, ensuring alignment with clinical care protocols and patient safety standards.

Actively engaged in all EHR related meetings. Other duties and responsibilities as assigned.