GUEST SERVICES REPRESENTATIVES

Full Job Description

About the position: This position is Non-appropriated Fund (NAF) and will be assigned to the 51st Force Support Squadron.

Turumi Lodge is a beautiful 397 room facility ready 24 hours a day, seven days a week and is conveniently located on Osan AB, South Korea. This is a FLEXIBLE (FLEX) position.

A Flex (Intermittent) schedule does not have guaranteed hours, and you may work 0-40 hours per week as needed by the facility. Who May Apply: Open to everyone.

Applicants will be categorized by preference(s) and/or priority consideration eligibilities.

An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 03/19/2026 The Area of Consideration for this vacancy announcement is US Citizens with SOFA Sponsorship (including applicants with current Military Spouse Preference, Family member preference, and current Federal employees or family members) within the local commuting area of Osan AB (30-mile radius).

Ordinarily residents (visa type F2, F4 etc.) in Korea are NOT eligible.

Family Member Preference Military Spouse Preference Outside Applicant Veteran Spouse/Widow/Parent of Veteran In order to qualify, you must meet the experience requirements described below.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social).

You will receive credit for all qualifying experience, including volunteer experience.

Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application.

Qualifying Experience: You will be evaluated on the basis of your level of competency in the following areas: Major Duties:

Receives and confirms room reservations by letter, telephone, email, or personal contact. Registers and assigns rooms to guests, makes and issues room keys, and may escort guests to rooms as needed.

Ensures that only authorized patrons use government sponsored quarters. Calculates and posts charges to patrons accounts and balances totals with control records.

Accepts payment, makes change, and presents departing guest's checkout statements.

Prepares and safeguards cash receipts, prepares daily cashier's report, daily activity report, and may prepare consolidated daily activity report. Maintains current checkout list.

Maintains and sells sundry sales items to patrons. Maintains a professional appearance and demeanor at all times. Ensures required information is received from guest and entered into guest folio.

Prints backup reports from property management system. Ensures housekeeping status of rooms is updated. Records and notifies appropriate person/organization of maintenance problems reported by guests.

Ensures front desk area and lobby remains clean. Process Night Audit procedures and close credit card machines nightly. Maintains the lost and found program.

Ensures that customer service is the first priority. Performs other related duties as assigned.

If interested in this position please preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12900922