GUEST SERVICES REPRESENTATIVES

Full Job Description

This is a RPT (part-time) position located at the General Smalls Inn on Joint Base Langley-Eustis VA - Ft Eustis location. Position is guaranteed 20 hours per week.

This position may be subject to holidays, nights, weekends and on-call work. Who May Apply: Open to everyone.

Applicants will be categorized by preference(s) and/or priority consideration eligibilities.

An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date.

Business Based Action Military Spouse Preference Outside Applicant Veteran Spouse/Widow/parent of Veteran Transition Hiring Preference In order to qualify, you must meet the experience requirements described below.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social).

You will receive credit for all qualifying experience, including volunteer experience.

Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application.

Qualifying Experience: Applicant must have experience in general clerical or cashier work of any kind in which the applicant has demonstrated ability to perform satisfactorily in handling multiple tasks and providing quality customer service.

Experience must have demonstrated the ability to resolve common arithmetic problems, and to make change when receiving payment from customers. Must be able to read, speak, and write English.

Must meet state and legal age requirement for sale of alcoholic beverages. Must be able to satisfactory complete a National Agency check with Inquiries (NACI). Major Duties:

Receives and confirms room reservations by letter, telephone, email, or personal contact. Registers and. assigns to guests, makes and issues room keys, and may escort guests to rooms as needed.

Ensures that only authorized patron:; use government- sponsored quarters.

Calculates and posts charges to patrons' accounts and balances totals with control records, Accepts payment, makes change, and presents departing guests checkout statements.

Prepares and safeguards cash receipts, prepares daily cashier's report, daily activity report, and may prepare consolidated daily activity report. Maintains current checkout list.

Maintains and sells sundry sales items to patrons. Maintains a professional appearance and demeanor at all times. Ensures required information is received from guest and entered into guest folio.

Prints backup reports from property management system, Ensures housekeeping status of rooms is updated. Records and notifies appropriate person/organization of maintenance problems reported by guests.

Ensure front desk area and lobby remains clean. Process Night Audit procedures and close credit card machines nightly. Maintains the lost and found program.

Ensures that customer service is the first priority, Performs o(her related duties as assigned.