Guest Services Representative

Full Job Description

About the position: This position will be assigned to the Rocky Mountain Lodge. This position is considered Flexible.

The position is guaranteed 0 hours, but has the potential to work up to 40 hours per week. You may be required to work some nights, weekends and holidays.

As a flexible employee, you are not eligible for leave and benefits. The starting pay rate for this position is $18.57 per hour. Who May Apply: Open to everyone.

Applicants will be categorized by preference(s) and/or priority consideration eligibilities.

An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 05/22/2026 Business Based Action, Military Spouse Preference, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference In order to qualify, you must meet the experience requirements described below.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social).

You will receive credit for all qualifying experience, including volunteer experience.

Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application.

Qualifying Experience: Applicant must have experience in general clerical or cashier work of any kind in which the applicant has demonstrated ability to perform satisfactorily in handling multiple tasks and providing quality customer service.

Experience must have demonstrated the ability to resolve common arithmetic problems, and to make change when receiving payment from customers. Must be able to read, speak, and write English fluently.

Must meet state and legal age requirement for sale of alcoholic beverages. Must be able to satisfactorily complete a National Agency Check with Inquiries (NACI). Position is a Position of Trust.

Must be able to work an irregular tour of duty to include, days, nights, weekends, and holidays. You will be evaluated on the basis of your level of competency in the following areas: Major Duties:

Duties and Responsibilities: Receives and confirms room reservations by letter, telephone, email, or personal contact.

Registers and assigns rooms to guests, makes and issues room keys, and may escort guests to rooms as needed. Ensures that only authorized patrons use government­ sponsored quarters.

Calculates and posts charges to patrons' accounts and balances totals with control records. Accepts payment, makes change, and presents departing guest's checkout statements.

Prepares and safeguards cash receipts, prepares daily cashier's report, daily activity report, and may prepare consolidated daily activity report. Maintains current checkout list.

Maintains and sells sundry sales items to patrons. Maintains a professional appearance and demeanor at all times. Ensures required information is received from guest and entered into guest folio.

Prints bach.'Up reports from property management system. Ensures housekeeping status of rooms is updated.

Records and notifies appropriate person/organization of maintenance problems reported by guests. Ensure front desk area and lobby remains clean.

Process Night Audit procedures and close credit card machines nightly. Maintains the lost and found program. Ensures that customer service is the first priority.

Performs other related duties as assigned.

Qualifications: Applicant must have experience in general clerical or cashier work of any kind in which the applicant has demonstrated ability to perform satisfactorily in handling multiple tasks and providing quality customer service.

Experience must have demonstrated the ability to resolve common arithmetic problems, and to make change when receiving payment from customers. Must be able to read, speak, and write English fluently.

Must meet state and legal age requirement for sale of alcoholic beverages. Must be able to satisfactorily complete a National Agency Check with Inquiries (NACI). Position is a Position of Trust.

Must be able to work an irregular tour of duty to include, days, nights, weekends, and holidays.

Performance Standards: Promptly and courteously receives, greets, and answers questions from visitors and telephone callers.

Accurately registers guests ensuring compliance with established patron eligibility criteria.

Accurately maintains and updates guest room assignments, checkout lists and patron accounts to enable quick and efficient retrieval of information.

Accurately prepares reports according to regulations and policies, and in the appropriate format. Documents are finalized in a timely manner, meeting prescribed suspense dates or established deadlines.

Ensures compliance with all established force protection, safety, security policies and regulations. Maintains professional customer service.

Training: Attends all formal and informal training applicable to this position deemed necessary by the supervisor. Must complete the web-­based training selected for this position by the AFSV A.

If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12894287