Guest Services Representative
U.S. Air Forces, Europe
FreshPosted Mar 31
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Posted: March 30, 2026 (2 days ago)
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GUEST SERVICES REPRESENTATIVE
Air Mobility Command
Department of the Air Force
Job Description
Summary
This job involves working at a lodging facility on a military base, where you'll handle guest check-ins, reservations, payments, and basic customer service tasks like escorting people to rooms and keeping the area clean.
It's a flexible role with hours varying from 0 to 40 per week, open to anyone who can provide good service in a busy environment.
A good fit would be someone with customer-facing experience, like in retail or hospitality, who is reliable, friendly, and comfortable with basic math and multitasking.
Key Requirements
- Experience in clerical or cashier work demonstrating ability to handle multiple tasks and provide quality customer service
- Ability to resolve basic arithmetic problems and make change for customer payments
- Proficiency in reading, speaking, and writing English
- Meet state and legal age requirements for selling alcoholic beverages
- Maintain a clean workspace, lobby, and professional appearance at all times
- Ability to record guest issues and notify appropriate offices
Full Job Description
About the position: This position is Non-appropriated Fund (NAF) and will be assigned to the Scott AFB Lodging Facility. This is a Flexible position, guaranteed 0-40 hours per week.
Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities.
An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 04/13/2026 Business Based Action, Military Spouse Preference, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference In order to qualify, you must meet the experience requirements described below.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social).
You will receive credit for all qualifying experience, including volunteer experience.
Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application.
Qualifying Experience: Experience in general clerical or cashier work of any kind in which the applicant has demonstrated ability to perform satisfactorily in handling multiple tasks and providing quality customer service.
Experience must have demonstrated the ability to resolve common arithmetic problems, and to make change when receiving payment from customers. Ability to read, speak, and write English.
Must meet state and legal age requirement for sale of alcoholic beverages. Major Duties:
Receives and confirms room reservations, registers guests, makes and assigns room keys and may be required to escort guests to rooms as needed.
Calculates charges, balances totals, accepts payments, makes change and presents guests checkout statements.
Prepares and safeguards receipts, as well as daily cashier, activity and consolidated reports. Maintains current checkout list and housekeeping status of rooms.
Records and notifies appropriate offices of problems reported by guests. Maintains a clean workspace and lobby as well as a professional appearance and demeanor at all times.
May perform other related duties as assigned. If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12925520
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