GUEST SERVICES AGENT NF2* (FLEX) RECREATION LODGING
U.S. Marine Corps
FreshPosted Mar 25
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Posted: March 26, 2026 (0 days ago)
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Guest Services Representative
Air Mobility Command
Department of the Air Force
Job Description
Summary
This job is for a front desk role at a lodging facility on Travis Air Force Base in California, where you'll handle guest check-ins, reservations, payments, and basic customer service tasks.
It's a good fit for someone with experience in clerical or cashier work who enjoys interacting with people and can manage multiple duties in a busy environment.
No specific education is required, and it's open to everyone with preference for veterans and military spouses.
Key Requirements
- Experience in general clerical or cashier work, including handling multiple tasks and providing quality customer service
- Ability to resolve basic arithmetic problems and make change for customer payments
- Meet state and legal age requirements for selling alcoholic beverages
- Familiarity with handling reservations, registrations, and room assignments
- Skills in preparing reports, managing cash receipts, and using property management systems
- Ability to maintain cleanliness of front desk and lobby areas
- Experience with night audit procedures and closing credit card machines
Full Job Description
About the position: This position is Non-appropriated Fund (NAF) and will be assigned to the Westwind Inn (Lodging) on Travis Air Force Base, CA.
Eligible for the following benefits: Medical & Dental Insurance, Stand Alone Dental Insurance, Life Insurance, 401(k) and Retirement, Flexible Spending Account.
Eligible to use base facilities such as: Base Exchange (BX), Gym, Outdoor Rec, Library, Marina, Golf Course, Bowling Center, and the Arts & Crafts Center. Who May Apply: Open to everyone.
Applicants will be categorized by preference(s) and/or priority consideration eligibilities.
An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 04/02/2026 Business Based Action, Military Spouse Preference, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference In order to qualify, you must meet the experience requirements described below.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social).
You will receive credit for all qualifying experience, including volunteer experience.
Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application.
Qualifying Experience: Experience in general clerical or cashier work of any kind in which the applicant has demonstrated ability to perform satisfactorily in handling multiple tasks and providing quality customer service.
Experience must have demonstrated the ability to resolve common arithmetic problems, and to make change when receiving payment from customers.
Must meet state and legal age requirement for sale of alcoholic beverages. You will be evaluated on the basis of your level of competency in the following areas: Major Duties:
Receives and confirms room reservations by letter, telephone, email, or personal contact. Registers and assigns rooms to guests, makes and issues room key.
Ensures that only authorized patrons use government sponsored quarters. Calculates and posts charges to patrons' accounts and balances totals with control records.
Accepts payment, makes change, and presents departing guests checkout statements.
Prepares and safeguards cash receipts, prepares daily cashier's report, daily activity report, and may prepare consolidated daily activity report. Maintains current checkout list.
Maintains and sells sundry sales items to patrons. Ensures required information is received from guest and entered into guest folio. Prints backup reports from property management system.
Ensures housekeeping status of rooms is updated. Records and notifies appropriate person/organization of maintenance problems reported by guests. Ensure front desk area and lobby remains clean.
Process Night Audit procedures and close credit card machines nightly.
If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12922432
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