TVE Guest Services Team

Full Job Description

The Tacoma Venues & Events Department (TVE) is recruiting for multiple TVE Guest Services Team positions. TVE is responsible for sports and entertainment venues within the City of Tacoma (including the Tacoma Dome, Greater Tacoma Convention Center, historic theaters, and Cheney Stadium), and the Special Events program. At TVE, we believe inclusivity matters, legendary experiences belong to everyone, and an engaged and collaborative crew make possibilities into reality with creativity and innovation every day. NOTE: Non-traditional work hours are required for this position, and hours are intermittent or part-time in nature. This will include weekends and holidays.

Under general supervision by TVE staff, guest services will make up the 'guest experience' team. The guest services team performs a variety of duties at various city-operated venues such as fielding event and facility inquiries on the phone and in person during event time, providing travel and parking directions, or providing information on tickets and seating for public events. The guest services team also acts as hosts in multiple premium guest areas by welcoming guests and providing customer service to the area. Work is highly repetitive and usually of an intermittent or part-time nature.

The ideal candidate takes pride in providing exceptional customer service in a welcoming environment. They enjoy working with a wide variety of people, take initiative, value inclusivity, and are inspired by their community.

ESSENTIAL DUTIES:

• Acts as host during events in clubs and premium customer areas.
• Provides general venue and event information on the phone and in person.
• Directs patrons to venues.
• Provides information on available parking in designated areas.
• Provides information on tickets and seating for public events.
• Directs calls to appropriate individuals during regular and/or working hours.
• Welcomes and directs on site visitors.
• Maintains security by following appropriate procedures.
• Performs related work as required.

A Commitment to Equity & Diversity

At the City of Tacoma, we're on a mission to make our workforce as diverse and inclusive as the community we serve. We actively seek out candidates from a wide range of backgrounds and cultures.

Join our team at the City of Tacoma and help us build a more vibrant, inclusive, and equitable community for all.

If you have a less traditional background, we want to hear about your transferrable skills and experience. We value a variety of perspectives and are excited to see what you bring to the table.

The Community

Tacoma is centrally located just 32 miles south of the city of Seattle and 31 miles north of the state capital, Olympia.

The City of Tacoma is also home to the Port of Tacoma, which is among the largest container ports in the United States.

Like most cities in the northwest, Tacoma is surrounded by beautiful nature, offering residents many opportunities for outdoor adventures.

Largely suburban in nature with a small, but dense, urban core, Tacoma is home to numerous institutes of higher learning that attract students from across the country.

The University of Washington Tacoma, Pacific Lutheran University, University of Puget Sound, a satellite campus of the Evergreen State College, three community/technical colleges, and several trade and business schools are within Tacoma's geographic area.

Downtown's Cultural District is the site of the Washington State History Museum, Museum of Glass, the Tacoma Art Museum, and America's Car Museum.

With its affordable housing and distinctive neighborhoods and business districts, the city has been recognized numerous times as a best city to live in the nation. To see a few of the great things Tacoma has to offer, view this YouTube Video!

View this exciting video to learn more about the City of Tacoma: https://www.youtube.com/watch?v=2n5MWl8KFvI

WORKING CONDITIONS:

• Must provide availability to work a minimum of 65% of scheduled events each quarter (e.g., July through September).
• Must be able to work a flexible schedule inclusive of weekends, nights, and holidays.
• Frequent bending, lifting 15-20 pounds, exposure to multiple external elements, extensive walking and standing for long periods of time.
• Exposure to high-decibel sound may occur during working shifts. Hearing protection is highly recommended.

Requirements

Minimum Education
Ability to read, write and follow basic instructions.

Minimum Experience
None

Desired Qualifications

• Prior public contact experience a plus.
• Previous experience in a customer service capacity on the telephone and in person is preferred.
• Fluency in foreign language(s) and familiarity with a variety of cultures and abilities is desired.

Qualifications

• Demonstrated familiarity with City, region, venues and events.
• Punctuality.
• Present a neat appearance to the general public.
• Maintain a polite demeanor.
• Work odd shifts of an irregular, part-time nature.
• Learn layout and seating arrangements.
• Understand and follow simple oral and written instructions.
• Meet and greet people in a pleasant manner.

Additional Information

Interested individuals must be willing and available to work non-traditional work hours and hours of an intermittent or part-time nature. This will include weekends and holidays.

Applicants must apply online and attach a detailed resume and cover letter describing their relevant experience as it relates to the position. Applicants who have the strongest backgrounds related to the responsibilities of this position may be invited to participate in the interview process. Reference checks will be conducted on final candidates and appointment is subject to passing a background check, which will include a criminal history check.

Communication from the City of Tacoma:
For questions regarding this specific recruitment contact Kat Flores, HR Analyst
We primarily communicate via email during the application process. Emails from cityoftacoma.org and/or governmentjobs.com must be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk email folders.

The online application system requires you to enter a substantial amount of information. Be prepared to spend at least an hour entering information. In order for your application materials to be considered, all information must be submitted by the closing date and time listed on this job announcement.

Get Assistance

For assistance with the application process or questions regarding this job announcement please contact the Human Resources office at (253) 591-5400 by 4:00 p.m. of the closing date of the job announcement.

For technical difficulties using the NeoGov system, call the applicant support line at 1-855-524-5627 between 6:00 a.m. and 5:00 p.m. Pacific Standard Time. This will allow us to assist you before the job announcement closes.

Compensation & Benefits

Pay Details:
Hourly Rate: $17.23 - $20.94
Annual Salary: $35,838.40 - $43,555.20