Public Safety Telecommunicator (Office Automation)
United States Army Installation Management Command
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Posted: April 6, 2026 (2 days ago)
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General Office Assistant 5-E7 - DSIC Tier 1, Unit A & B
State of Michigan
Department of State
Location
Michigan, 48909
Salary
$20.35 - $28.81
per hour
Type
Closes
April 16, 2026
Job Description
Summary
This job is for a customer service role in a state call center, where you'll help the public, police, and government agencies by finding and explaining information from records, and also assist other office branches with lookups.
It's a full-time position with state benefits, ideal for someone who enjoys interacting with people over the phone and handling routine office tasks.
A good fit would be an organized individual with some administrative experience who is patient and detail-oriented.
Key Requirements
- High school diploma or equivalent
- For GOA 5: No specific experience required
- For GOA 6: One year of administrative support experience
- For GOA E7: Two years of administrative support experience, including one year at intermediate level
- Strong customer service skills for call center environment
- Ability to retrieve and interpret records and information
- Pass pre-employment drug test and criminal background check
Full Job Description
This posting may be used to fill multiple vacancies.
POSITION DUTIES - This employee must demonstrate skills in the full variety of work processes performed within the Customer Information Division (CID).
The incumbent is a customer service representative in the call center who retrieves and interprets information for the public, police, and governmental agencies as well as for other Department of State employees.
In addition, this employee provides interoffice record lookup service for DOS branch offices.Position Description - General Office Assistant 5-E7
APPOINTMENT TYPE/BENEFITS - This position is Full-Time. Therefore, you would be eligible to participate in the benefits offered by the state.
MDOSJOBS
Requirements
EducationEducational level typically acquired through completion of high school.
Experience
General Office Assistant 5 - No specific type or amount of experience is required.
General Office Assistant 6 - One year of administrative support experience.
General Office Assistant E7 - Two years of administrative support experience, including one year equivalent to the intermediate level.
Additional Information
The use of AI (Artificial Intelligence) in the selections process (i.e. application, written exercises, cover letter, etc.) with MDOS is not permitted. If it is substantiated that AI was used in the process, your application will be removed from consideration.
You must apply for this vacancy through the NEOGOV system; click on "Apply" in the job posting for instructions in submitting your electronic application. Your application for any position does not guarantee that you will be contacted by the Department for further consideration. Only those applicants interviewed will be notified of the results.
Civil Service Commission Rule 2-7 requires that all newly hired state employees submit to and pass a pre-employment drug test prior to their actual appointment. Due to the nature of work of the Department of State, criminal records will be checked. Any position offer will be conditional until results of the criminal background record checks indicate eligibility for employment.
View the job specification at: General Office Assistant
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