Front Desk Support Staff / Administrative Specialist II (Hilton Head / Coastal Empire)

Full Job Description

Are you passionate about making a real difference in people's lives? Join our team at the Office of Mental Health where we are dedicated to providing compassionate and accessible care to our community.

We are seeking a Front Desk Support Staff / Administrative Specialist II who is motivated to help individuals and families navigate life's challenges and achieve long-term wellness.

If you want to use your skills to build a healthier, more resilient community, we encourage you to apply.

This position is located at the SC Department of Behavioral Health and Developmental Disabilities (DBHDD) - Office of Mental Health (OMH), Coastal Empire Mental Health Center (CEMHC), Hilton Head Clinic, 151 Dillon Road, Hilton Head Island, SC 29926

• Responsible for centralize scheduling for psychiatrists and all other mental health professionals; make reminder calls; process intakes; answer phones and directs calls; distribute mail, faxes and all correspondence; create and mail client correspondence; maintain office equipment & inventory; disperse compassionate medication and maintain medication log; update client insurance information annually and ensure update annual electronic signatures are captured.

Responsible for annual client financial reviews; batch and routes all accounts receivables; update daily cash log; import documents into EMR.

Update CIS; complete all ticket corrections, charges and paybacks; maintain and post financial data to ledgers, collections of payments, and complete deposit transactions daily.

Encourage clients to make payments on account.

• Responsible for completing various service requests; ensure all documentation is provided at initial appointment; maintain all client records; manage all information in EMR and CIS according to SCOMH, Medicaid/Medicare, QA and CARF policies and procedures and in adherence to HIPPA guidelines.
• Performs duties of both Administrative Specialist positions in absence of other support staff, covering for lunch schedules and any type of leave as needed.

Requirements

• A high school diploma and one (1) year of clerical experience; or associate degree in secretarial science or other related field; or related clerical experience that may be substituted for a high school diploma.

Qualifications

• Bilingual abilities in English and Spanish (or another language) are a plus.

Additional Information

Post hire, employees must:

• Be able to complete Managing Agitation in the Psychiatric Setting (MAPS) certification
• Have knowledge of office management policies, practices and procedures
• Have working knowledge of the care and operation of standard office equipment & machines
• Be able to work independently and maintain filing systems collect, compile and assemble information
• Be able to maintain effective working relationships with staff and the public

The Department of Behavioral Health and Developmental Disabilities is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.

Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment.

Please complete the state application to include all current and previous work history and education.

A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.

The Department of Behavioral Health and Developmental Disabilities offers an exceptional benefits package for full time (FTE) employees:

• Health, dental, vision, long-term disability, and life insurance for employees, spouse, and children. Click here for additional information.
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• Paid Parental Leave
• S.C. Deferred Compensation Program available (S.C. Deferred Compensation)
• Retirement benefit choices *
  • State Retirement Plan (SCRS)
  • State Optional Retirement Program (State ORP)

*Enrollment in one of the listed plans is required for all FTE employees; please refer to the contribution section of hyperlinked retirement sites for the current contribution rate of gross pay.