Front Office Assistant Manager, NF-03

Full Job Description

Serves as a Front Office Assistant Manager in the Front Office Department of the Hale Koa Hotel. 2026 Cost of Living Allowance (COLA) for Honolulu, HI is 8.64%.

The first cut-off date will be on March 19, 2026. Additional lists will be pulled after this first cut-off date at the request of the hiring manager.

Local candidates will be reviewed first as PCS is not authorized. If determined that area of consideration is to be expanded, all candidates will be considered. Resumes must be two pages (or less).

Resumes should clearly demonstrate the applicant's relevant experience, skills, knowledge, and abilities (KSAs) as they pertain to this position.

A qualified candidate must possess the following: One year of specialized supervisory or managerial experience.

Must be adaptable to new assignments, and to changes in instructions, work methods, work situations and staff. Proficient in Microsoft Office.

Point of sale (POS) and property management system (PMS) experience. ONLY THOSE CANDIDATES MEETING HIGHLY-QUALIFYING CRITERIA WILL BE INITIALLY REFERRED.

IF MANAGEMENT DOES NOT SELECT A HIGHLY-QUALIFIED CANDIDATE, THEY MAY REQUEST AN ADDITIONAL REFERRAL INCLUDING ALL QUALIFIED APPLICANTS.

HIGHLY QUALIFIED CRITERIA FOR THIS POSITION ARE: Three (3) years of working experience in hotel/hospitality customer service.

Experience with Payroll Experience with OPERA point of sale system Major Duties:

Serves as the Front Office Assistant Manager formulates instructions and directives necessary to conduct service-oriented and cost-effective operations.

Conducts reviews of guest comments, surveys, and operations to identify problems and initiates appropriate corrective action. Evaluates the success of programs based on customer satisfaction.

Monitors labor, and other expenses; presents analysis to the Front Office Manager. Develops operating policies, programs and procedures for the department and submits them to the Manager for approval.

Monitor and evaluates guest satisfaction to ensure that first-class hotel standards are met. Participates in regular departmental inspections and reviews; resolves guests complaints.

Insures compliance with policies and procedures; provides for adequate internal controls, inventory management, and accountability for property and funds.

Maintains a high quality and quantity of work output by setting the initiative for cost effective and timely productivity. Maintains a professional work environment with other hotel departments.

Performs a full range of supervisor duties including developing, evaluating, and obtaining approval for staffing levels. Recommends recruitment or reassignment actions; recommends selections.

Conducts performance appraisals, and submits for approval by the Manager and Director. Insures active support of diversity and equal opportunity programs.

Initiates or recommends disciplinary actions; initiates recommendations for awards and pay adjustments. Insures skill level training is developed, conducted, and evaluated on an ongoing basis.

Recommends employee development and training programs, work schedules, etc. Conducts skill level training.