SUPERVISORY FREIGHT RATE SPECIALIST
United States Space Force
FreshPosted Jan 22
✓ Fresh Listing
Posted: January 21, 2026 (2 days ago)
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Freight Customer Service Representative (ARRC ARW Employees Only - Alaska Railroad)
State of Alaska
Alaska Railroad Corporation
Location
Alaska, 99811
Salary
From $27.15
per hour
Type
Full Time
More Other jobs →Closes
February 4, 2026More State jobs →
Job Description
Summary
This job involves handling the full process of rail freight shipments for customers, from tracking and paperwork to communicating with clients and internal teams to ensure smooth delivery.
It focuses on generating revenue, solving problems, and following safety rules for transporting goods by train in Alaska.
A good fit would be someone detail-oriented with customer service experience, comfortable with data entry and logistics, and able to work in a team while prioritizing accuracy and compliance.
Key Requirements
- Strong customer service skills to handle inquiries, concerns, and communications via phone, email, or in person
- Proficiency in using Transportation Management Systems (TMS) for tracking, documenting, and auditing freight transactions
- Knowledge of rail freight logistics, including waybills, bills of lading, manifests, and intermodal services (COFC/TOFC)
- Ability to ensure compliance with regulations such as FRA Title 49 CFR, AAR, EPA, and hazardous materials handling
- Experience in data analysis, auditing charges, and generating reports for revenue and service improvements
- Effective collaboration with internal departments like Accounting, Marketing, Transportation, and Mechanical
- Attention to detail for processing shipments, verifying data, and documenting processes
Full Job Description
Please note that for the first six calendar days of this posting, it is only open to ARW represented employees.
If, during the initial six days, which ends on January 27, 2026, a qualified ARW represented employee(s) applies, it shall be awarded in accordance with Section 52.06 of the ARW Collective Bargaining Agreement (CBA).
If there are no successful ARW represented bidders, this posting shall be extended to February 4, 2026, and will be considered open to all other applicants.
PURPOSE OF POSITION:
Responsible for a wide variety of freight logistical functions, revenue generation, and data analysis in support of ARRC Freight Customers and internal departments such as Freight Marketing, Accounting, Transportation, and Mechanical.
This position coordinates the complete cycle of customer freight movements transported by rail, from origin to destination.
The incumbent manages tracking, creating waybills, processing of bills of Lading and manifests, customer communication, auditing freight charges, and calculating ancillary charges.
This position serves as a liaison between external customers and internal stakeholders to ensure excellence in customer service to our internal and external customers.
It also ensures adherence to regulatory requirements (FRA Title 49 CFR, AAR, and EPA), supports issue resolution, and proactively communicates service changes and disruptions.
Duties and Responsibilities: | % of Time |
Maintains strong working relationships with customers by responding to inquiries and concerns in a prompt and professional manner. Uses the Transportation Management System (TMS) to accurately document and track all freight transactions. Prepares and relays clear customer work requests and switching instructions to Terminal Supervisors. Serves as the primary point of contact with customers by phone, email, and in person about shipments. Coordinates intermodal services (COFC/TOFC) across terminals and manages daily TOFC capacity and customer allocations. Prepares waybills for inbound, outbound, and local shipments. Collaborates with internal departments (Accounting, Marketing, TOFC, Mechanical, Transportation) to resolve issues and enhance service quality. Review and analyze data to solve customer problems and provide solutions. Create and distribute scheduled and ad hoc reports for internal and external stakeholders. | 40% |
Ensures compliance with hazardous materials regulations and proper documents and archives hazmat documentation. Process and verify accuracy of customer shipment data. Audits TMS entries to confirm correct revenue charges. Works with Freight Accounting to ensure correct revenue generation and application of ancillary charges. Provides tariff rates and charge schedules to customers. Enter contract agreement rates and document daily, weekly, and monthly revenue numerous services | 40% |
Aid in documenting departmental processes and procedures to improve efficiency. Communicate effectively with colleagues to ensure operational continuity. Provides prompt feedback to management on service issues or customer concerns. | 15% |
Audits and log TOFC trailers stored in the yard and document those loaded to railcars. Report any unsafe conditions to proper personnel. Supports other team tasks and perform other related duties to meet department goals. | 5% |
FACTOR 1: Knowledge Required
Understanding of freight logistics, tariffs, price publications, accounting procedures, hazardous materials regulations, and AAR guidelines.
Experience with Transportation Management Systems and revenue billing systems. Familiarity with ARRC freight operations and interdepartmental coordination.
Strong analytical, organizational, and communication skills. Intermediate proficiency in MS Office Suite (Word, Excel, Access, PowerPoint, Outlook).
Ability to compile data, create reports, and manage documentation. Knowledge of proper grammar, punctuation, and professional communication. Typing speed of at least 40 WPM.
Must hold a valid driver’s license and be capable of operating a motor vehicle.
FACTOR 2: Supervisory Control
Reports to the Manager, Freight Customer Service. Works independently on routine to complex assignments. Work is reviewed for results, accuracy, compliance, and customer feedback. Refers unresolved or non-routine issues to the Manager.
FACTOR 3: Guidelines
Work is governed by ARR, DOT, FRA, FTA, AAR, and EPA, policies., including or in addition to regulations to include Tariffs, TMS manuals, 49 CFR, and Hazmat regulations. The incumbent must exercise judgment in situations where procedures are not clearly defined.
FACTOR 4: Scope and Effect
The role significantly affects ARRC operations, revenue, and service execution. Accuracy is critical to avoiding regulatory penalties and ensuring positive customer experiences. Confidentiality must be supported when overseeing proprietary information.
FACTOR 5: Personal Contacts
Regular contact with ARRC staff, vendors, consultants, and the public. Requires professionalism, strong people skills, and effective communication under pressure.
FACTOR 6: Physical Effort
Work is primarily sedentary with frequent use of a computer. Occasional outdoor work is required for trailer inventory.
FACTOR 7: Working Conditions
Primarily office-based with occasional exposure to outdoor conditions. Must work effectively under deadlines and time-sensitive tasks in fast paced environment with continually changing priorities. Requires strong multitasking and time management skills.
Requirements
- High school diploma or GED required.
- Associate degree or relevant logistics experience preferred.
- Three years of administrative or clerical experience required.
- Experience in transportation, logistics, or freight operations preferred.
- Experience with TMS or database systems required.
- Advanced computer skills (Word, Excel, PowerPoint, Access) required.
- Experience with hazmat documentation required.
- Excellent communication, organization, and time management skills.
- Able to type 40 WPM required.
- Valid driver’s license required.
- Availability to work a non-standard schedule in a 24/7 operation required, to include overtime, evening, weekends and holidays
The above reflects only the more significant details for the performance of the job and is not intended to be all inclusive.
Qualifications
Please be sure to include any REQUIRED AND DESIRED QUALIFICATIONS in your APPLICANT PROFILE. If using work experience not already documented in your application, also provide the employer name, your job title, dates of employment and whether full- or part-time. Your application will be closely reviewed to determine if the responses are supported and minimum qualifications are clearly met.
If they are not, the applicant will not advance to the interview and selection phase of the recruitment.
IF
you are selected for an interview, then you MUST be able to submit a copy of a current driving record that reflects the past three (3) years of driving history.
The State of Alaska DMV Driving Records are available online: https://online.dmv.alaska.gov/onlinedrivingrecords
Additional Information
WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE
Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll free) or (907) 465-4095 if you are located in the Juneau area. Requests for information may also be emailed to recruitment.services@alaska.gov.
For applicant password assistance please visit:https://www.governmentjobs.com/js_lostpswd.cfm?&topheader=alaska
Alaska Railroad Human Resources Department
E-Mail: arjobinfo@akrr.com
Mailing Address: P.O. Box 107500, Anchorage, AK 99510-7500
Street Address: 327 West Ship Creek, Anchorage, AK
Fax Number: (907) 265-2542
Alaska Railroad Corporation is an equal opportunity employer
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