Emergency Services Dispatcher 1 (PCN 252749M)

Full Job Description

The Department of Transportation and Public Facilities (DOT&PF), at the Anchorage International Airport, is looking to fill multiple Emergency Services Dispatcher 1 positions to help us Keep Alaska Moving!

What you will be doing:

The Airport Emergency Services Dispatcher (ESD 1) is a 24/7 operation that serves as a primary communications link between Air Traffic Control, Airport Police & Fire, airport tenants and the traveling public, as well as many other entities.

The ESD1’s staff and operate the Airport’s Communication Center (ACC) which handles all calls; both emergent in nature and for routine customer service.

They also monitor the airport’s security and fire systems for any alarms that may occur.

The top priority of the center is to monitor communications with Air Traffic Control and to coordinate appropriate responses to aviation emergencies for our First Responders.

Our organization, mission, and culture:

The State of Alaska Department of Transportation and Public Facilities’ mission is to Keep Alaska Moving.

We are working toward a modern, adaptable, flexible transportation system that will be resilient as we tackle our challenges.

We believe collaboration, communication, and coordination increase our ability to succeed.

Creating teams that are focused on results, working together, and leveraging resources across our department, with community and private sector partnerships, increases our ability to accomplish our mission and serve Alaskans.

The benefits of joining our team:

Joining the Alaska Department of Transportation & Public Facilities (DOT&PF) offers an array of benefits, with career growth opportunities at the forefront.

As an integral part of Alaska's infrastructure development and maintenance, DOT&PF provides employees with a dynamic and diverse work environment where they can continually enhance their skills and climb the career ladder.

The department values professional development, offering training programs and mentorship opportunities to help individuals expand their expertise and advance in their chosen fields.

With the vast and unique challenges of Alaska's geography and climate, employees can work on groundbreaking projects that contribute to the state's growth, making the DOT&PF an ideal choice for those seeking a fulfilling and evolving career in transportation and public facilities.

The State of Alaska has a generous benefits package and an excellent retirement plan. Please see here for more information: https://doa.alaska.gov/dop/workplace/benefits/.

The DOT&PF core values are integrity, excellence, and respect. We support an environment focused on teamwork and collaboration to achieve results.

We succeed in achieving our transportation mission through building credibility with our customers, stakeholders, and the public.

A successful candidate will have sound judgment, decision-making, and a strong ethical and professional conduct history.

The working environment you can expect:

This position is located at the Airport’s Communication Center (ACC) within the airport property.

The ACC is a facility with 4 workstations and a minimum of 2 ESD 1’s, working (3) thirteen hours shifts per week. Shifts include (2) fifteen-minute paid breaks and a (30) minute unpaid lunch.

Shift hours and workdays are pending staffing.

Daily work environment includes and is not limited to answering calls for service, (on phone lines and multi frequency and agency radio systems), data entry, providing customer service, multitasking, and duties assigned.

Candidates must be able to obtain pertinent information from callers, process the call in CAD, prioritize the events and calmly articulate the call for service to the Responders while having room awareness of what is going on with your partner that may be dealing with a completely separate event.

Who we are looking for:

To be successful in this position, the selected applicant will possess the following core competencies:
Please ensure your application (through work history, training, education, licenses, certifications, etc.) supports/demonstrates you possess the competencies for the position.

• Oral and Written Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral and written presentations; listens to others, attends to nonverbal cues, and responds appropriately.
• Telecommunications: Knowledge of the concepts, principles, and theories of transmissions, broadcasting, switching, control, construction, or operation of telecommunications systems.
• Database Management Systems: Knowledge of the uses of database management systems and software to control the organization, storage, retrieval, security, and integrity of data.
• Stress Tolerance: Deals calmly and effectively with high stress situations (for example, tight deadlines, hostile individuals, emergency situations, dangerous situations).
• Adaptability: adjusts planned work by gathering relevant information and applying critical thinking to address multiple demands and competing priorities in a changing environment.

To view the general description and example of duties for positions please go to the following link: https://www.governmentjobs.com/careers/Alaska/classspecs

Requirements

Qualifications

At time of interview, applicants are requested to submit (if not already attached to your application):

• Three (3) professional references, including name, job title, and current phone numbers.
• Please be prepared to provide a copy of a typing test demonstrating the ability to type at a net speed of 30 words per minute with no more than (3) three errors per minute.
• Copy of academic transcripts (unofficial are okay, please ensure that the institution name/URL is listed on the transcript) if using education to verify that you meet the minimum qualifications.

Please be sure to check our residency definition to determine if you qualify.

Candidates for this position must be eligible for an airport identification badge in accordance with Transportation Security Administration (TSA) regulations (49 CFR 1542) which requires fingerprinting and a criminal background check.

The successful applicant must pass a fingerprint-based criminal history record check as well as a comprehensive background investigation, along with a Transportation Security Administration Security Threat Assessment.APSIN CLEARANCECandidates for this position must obtain and maintain Alaska Public Safety Information Network (APSIN) certification, which requires fingerprinting and a criminal background check.

A felony conviction disqualifies a person from APSIN certification. Misdemeanor convictions may also disqualify a person from APSIN certification, depending on the circumstances.

The successful applicant must pass a fingerprint-based criminal history record check as well as a comprehensive background investigation.EDUCATION To verify education is being used to meet and/or support the required minimum qualifications/competencies, you must fill in the Education section of the application.

If you have not obtained a degree, please indicate the number of units completed.

Copies of transcripts are required to verify educational credentials used to meet or support the minimum qualifications/competencies for a position and are required with each application.

(Unofficial is okay; please ensure the institution/URL name is listed on the transcripts).

Transcripts can be attached at the time of application or provided at the time of interview; if not, transcripts will be required before employment.SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATIONEducation completed in foreign colleges or universities may be used to meet the above requirements, if applicable.

If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S.

education programs; or an accredited U.S.

state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university.

It is your responsibility to provide such evidence when applying.WORK EXPERIENCEIf using work experience not already documented in your application, also provide the employer’s name, your job title, dates of employment, and whether full-or part-time.

Applications will be reviewed to determine if the responses are supported, and minimum qualifications are clearly met.

If they are not, the applicant may not advance to the interview and selection phase of the recruitment.

Additional Information

For specific information about this position, please contact the hiring manager at the following:

Name: Kristi Sutherland-Cheema
Phone: 907-266-2107
Email: kristi.sutherland-cheema@alaska.gov