Fiscal Analyst 4 - Washington State Ferries

Full Job Description

About WSDOT

The Washington State Department of Transportation (WSDOT) is a multimodal agency with a global reputation for excellence.

Our dedicated workforce plans, designs, builds, and operates an integrated transportation system that safely and efficiently moves people and goods throughout the state.

In addition to maintaining over 20,000 lane miles of state highway and 4,100 bridges, WSDOT manages the world's longest floating bridge, leads an award-winning Active Transportation Plan, holds the record for the world’s widest tunneling project, and operates the largest ferry system in the nation!

Washington State Ferries (WSF) is an essential part of Washington's transportation network.

Every year, we carry nearly 20 million passengers across Puget Sound and the San Juan Islands on more than 400 sailings a day.

Our dedicated teams with over 2,100 people work together to serve our communities and shape the future of ferry travel.

The Opportunity

Washington State Ferries (WSF), a division of the Washington State Department of Transportation (WSDOT), is currently seeking a detail-oriented professional to support the integrity and accountability of ferry terminal revenue operations.

This role plays a critical part in ensuring accurate revenue collection across multiple terminal locations by conducting audits, investigations, and monitoring financial processes.

By strengthening internal controls and supporting policies that reduce errors, theft, and fraud, this position helps safeguard public resources and maintain trust with the communities we serve.

The work directly contributes to safe, reliable ferry operations by ensuring financial accuracy and operational transparency.

Through collaboration and a commitment to WSF’s core values—Serve, Grow, Trust, Respect, and Navigate—this position supports both team success and the broader mission of delivering vital transportation services.

What to Expect

Among the varied range of responsibilities held within this role, you/the Fiscal Analyst 4 will:

• Investigate refund requests across sales channels and process authorized refunds.
• Investigate chargebacks and refer fraudulent activity as appropriate.
• Ensure compliance with fare policies, financial regulations, and internal controls.
• Conduct revenue protection investigations, including variance reviews and transaction analysis.
• Perform DVR reviews and audits to identify fraud, errors, or misuse.
• Document findings and recommend corrective actions while maintaining confidentiality.
• Monitor working funds, conduct audits, and reconcile discrepancies.
• Provide guidance, training, and support to terminal staff.
• Uphold WSF’s strategic priorities (Service Excellence, Improved Communication, and Empowered People) and values (Serve, Grow, Trust, Respect, and Navigate), ensuring they are embedded in WSF’s culture through leadership actions

Qualifications

To be considered for this opportunity, the following are required:

• Continuous Learning & Adaptability – Demonstrates ongoing professional development, training, or skill-building relevant to the role.
• Customer Service Orientation – Experience providing responsive service and resolving customer needs in operational or public-facing environments.
• Equity & Inclusion in the Workplace – Experience contributing to respectful, inclusive work environments and collaborating with diverse teams.
• Revenue Operations & Compliance – Demonstrated experience with revenue collection processes, cash handling, internal controls, audits, or fraud detection practices.
• Analytical & Investigative Skills – Experience identifying financial discrepancies, conducting investigations, and implementing corrective actions using reporting systems, transaction data, or monitoring tools (e.g., DVR or similar).
• Technical Systems Proficiency – Experience using Microsoft Office (Excel, Outlook, Teams) and electronic systems such as revenue tracking tools, databases, or ticketing platforms.
• Communication Skills – Demonstrated ability to communicate clearly and professionally in writing and verbally with internal and external stakeholders.
• Teamwork & Collaboration – Experience working cooperatively within a team to achieve shared goals in a professional setting.
• Multitasking & Time Management – Ability to manage multiple priorities, meet deadlines, and work effectively in fast-paced or interruption-driven environments.

It is preferred that qualified candidates also have:

• Training & Technical Guidance – Experience providing instruction, coaching, or technical support to staff or peers.
• Terminal or Transportation Operations Knowledge – Experience working in ferry, terminal, transportation, or similar operational environments.

Important Notes

• This position offers flexible/hybrid remote work options.
• The salary listed includes the legislative approved 5% salary premium for positions in King County.

In addition to base salary, employees may be entitled to other forms of compensation depending on the type, duties, or location of the position.

For union-represented positions, more information on other forms of compensation can be found in the applicable Collective Bargaining Agreements.

Information on other compensation types for non-represented positions can be found in Chapter 357-28of the Washington Administrative Code.

• WSDOT does not use the E-Verify system, therefore we are not eligible to extend STEM Optional Practical Training (OPT). For more information, please visit www.uscis.gov

Why WSDOT

• Work-Life Balance – We are committed to ensure that our staff experience the reward of public service, while also sustaining a routine that suits each individuals’ lifestyle.
• Paid Leave – In addition to 12 paid holidays, full-time employees may earn up to 25 paid vacation days per year!
• Tuition Assistance – Permanent employees have several options for assistance with education expenses, including tuition reimbursement programs, government discounts at participating colleges throughout the state, and eligibility for federal student loan forgiveness.
• Plan For Your Future – WSDOT offers a comprehensive benefits package that includes a variety of healthcare options. Employees also have their choice of state retirement programs, and much more. Go toState Benefits for more information.

Check out this video to learn more: Why WSDOT?

How to Apply

Applications for this recruitment will be accepted electronically. Your relevant experience may be evaluated to determine salary. Therefore, it is very important that the “Work Experience” portion of the application be completed in as much detail as possible.

In order to be considered for this opportunity, please include the following with your online application:

• An attached Resume outlining (in reverse chronological order) your experience to date.
• An attached Cover Letter that further explains your qualifications and indicates why you believe you are a viable candidate for this role.
• Contact details for a minimum three (3) individuals who can attest to your work performance, technical skills, and job-related competencies. This information can be entered in the “References” section of the online application; does not require an additional attachment.

Please click the "APPLY" button to proceed. Note that you will be prompted to either sign in or create an account. This step is required in order to submit an application to this opportunity.

WSDOT is an equal opportunity employer. We value the importance of creating an environment in which all employees can feel respected, included, and empowered to bring unique ideas to the agency.

Our diversity and inclusion efforts include embracing different cultures, backgrounds and viewpoints while fostering growth and advancement in the workplace.

All persons, regardless of race, ethnicity, age, veteran status, sexual orientation, and/ or gender identity, are encouraged to apply.

Persons with disabilities needing assistance in the application process, or those needing this job announcement in an alternative format may contact the listed Recruiter.

WSDOT does not use the E-Verify system, therefore we are not eligible to extend STEM Optional Practical Training (OPT). For more information, please visit www.uscis.gov

Contact Us

For inquiries about this posting, you may contact the assigned Recruiter at renee.mason@wsdot.wa.gov. Please be sure to reference 26DOT-WSF-90897 in the subject line.