Family Support Specialist - Human Services - BFA - Berkeley Co.
State of West Virginia
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Posted: March 31, 2026 (0 days ago)
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Family Support Specialist - Human Services - BFA - Logan Co.
State of West Virginia
HUMAN SERVICES - BFA - Region 3 - Logan/Mingo
Location
West Virginia, 25305
Salary
$34,247 - $58,936
per year
Type
Full-Time
More Social Services jobs →Closes
April 16, 2026
Job Description
Summary
This job involves helping families in Logan and Mingo Counties access economic support programs like TANF by conducting interviews, assessing needs, and connecting them to community resources to promote self-sufficiency.
It's ideal for someone who enjoys direct people interaction, has strong listening skills, and is committed to community service.
A good fit would be a compassionate individual with experience in social work or customer interviewing who can handle travel and occasional overtime.
Key Requirements
- Bachelor's degree from an accredited college or university, or equivalent combination of education and relevant experience on a year-for-year basis
- One year of paid experience in interviewing clients, evaluating data against standards, or assisting troubled individuals/families
- Strong analytical skills to interpret program requirements and applicant information
- Valid driver's license and reliable transportation for travel within Logan and Mingo Counties
- Ability to conduct face-to-face, telephonic, and home/site visit interviews
- Commitment to empathy, accuracy, and efficiency in client support
- Willingness to work mandatory overtime as needed
Full Job Description
Are you passionate about empowering others and making a tangible difference in your community?We are seeking a dedicated and detail-oriented professional to join our team in Logan and Mingo Counties. In this vital role, you will serve as a cornerstone of support for families, helping them navigate economic service programs and paving the way toward long-term self-sufficiency.
How You’ll Make an Impact:
- Direct Client Engagement: Conduct mandatory face-to-face and telephonic interviews to evaluate and verify applicants' personal, financial, and social information.
- Empower Families: Guide clients through the eligibility process for TANF and other essential economic services with accuracy, empathy, and efficiency.
- Build Pathways to Success: Conduct comprehensive assessments to develop personalized employment goals, utilizing aptitude testing and department resources to help applicants realize their full potential.
- Foster Community Connections: Act as a bridge between families and vital community programs, making strategic referrals to ensure holistic support.
- Engage Directly: Build meaningful relationships through face-to-face interviews, site visits, and home visits to better understand and serve the needs of our neighbors.
Exceptional Benefits Package:
We value our employees and provide a robust benefits package to support your health, wealth, and work-life balance:
- Comprehensive Healthcare: Multiple health insurance plans through PEIA, including medical, prescription drug, and optional dental and vision coverage.
- Secure Retirement: Participation in the Public Employees Retirement System (PERS) with employer contribution.
- Paid Time Off: Accrue sick and annual (personal) leave
- Financial Protection: Employer-provided $10,000 life insurance policy at no cost, with options for additional coverage.
- Supplemental Savings: Optional enrollment in the WV Retirement Plus (457) deferred compensation plan.
What You’ll Bring:
- A commitment to excellence and a desire to adhere to the high standards set by the Bureau for Family Assistance.
- Strong analytical skills to interpret program requirements and applicant data.
- A valid driver’s license and reliable transportation for travel within the service area.
Mandatory overtime is an essential function of this position. This position will primarily be housed in Logan County but will work in both Logan and Mingo counties as needed.
Logan County
Click The APPLY Link To Apply Online.
Qualifications
Training: A bachelor's degree from an accredited college or university.Substitution: Any combination of college training and/or full-time or equivalent part-time paid experience in interviewing clients, customers or the public and evaluating the data against established standards and guidelines, or in a field of work where experience has been gained in helping troubled individuals and/or families toward normal social development may substitute for the required training on a year-for-year basis.
Experience: One year of full-time or equivalent part-time paid experience in interviewing clients, customers or the public and evaluating the data against established standards and guidelines, or in a field of work where experience has been gained in helping troubled individuals and/or families toward normal social development.
Additional Information
Probationary period of 1 yr.
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