Family Services Specialist III - Workforce Development (Extra-help/Part-time)

Full Job Description

Requirements

• Develop relationships with new employers while maintaining partnerships with existing employers;
• Recruit, screen and set up interviews for qualified job seekers applying for jobs with employer partners;
• Market Workforce Development services such as On-The Job Training, Paid Work Experience, Customized Training and Incumbent Worker Training to local employers for Workforce Innovation and Opportunity Act (WIOA) and Welfare-to-Work clients;
• Use critical thinking and decision making in case management;

Assist the general public with various job search activities in public resource centers.

Duties include assisting customers with proofreading and editing resumes, internet job search, providing customers with community resources and Workforce Innovation and Opportunity Act (WIOA) and Welfare-to-Work program information;

• Identify job related barriers (such as behavioral health issues, substance abuse, disabilities, domestic violence, lack of job skills, etc.);
• Explain rules, regulations, policies, and rights and responsibilities to customer, the public and other agencies;
• Provide referrals as appropriate to community-based organizations;
• Assist customers with the development of mutually agreed upon individualized employment plans with the goal of sustained employability and self-sufficiency;
• Review and evaluate customer program eligibility for WIOA based on income, work history, and federal mandated regulations;
• Research and prepare clear, concise and accurate written and/or oral reports and correspondence in connection with case progress, use one or more automated case management systems to prepare and maintain necessary casework records;
• Work closely with America's Job Center of California (AJCC) partners;
• Respond to written and/or verbal inquiries by customers, service providers, others in an appropriate manner and within prescribed time frame; and
• Perform other duties and special projects as assigned.

Qualifications

• Learn to interpret and apply the laws, rules and regulations governing eligibility and grant determination for public assistance and employment services programs;
• Obtain personal information concerning income, financial resources, marital status, etc. according to a complex set of rules and regulations and provide information regarding resources available;
• Learn interview and data gathering techniques and perform in-depth and interactive interviewing to determine program eligibility;
• Maintain clear and accurate data;
• Read, write, speak and understand English at a level necessary to effectively perform job duties;
• Understand, follow and apply written rules and verbal instructions;
• Organize work effectively;
• Communicate/explain complex rules and programs so they can be understood by people of diverse, ethnic, socio-economic and cultural backgrounds;
• Establish and maintain cooperative, professional working relationships with agency staff, customers, and the general public;
• Learn to utilize effective case management techniques;
• Use appropriate interpersonal skills to calm situations;
• Assist applicants/recipients in completing forms and give directions to various community resources/services;
• Accurately complete a high volume of detailed and repetitive work;
• Demonstrate and maintain a professional manner;
• Plan, prioritize and evaluate work flow and work product;
• Learn multiple automated systems;
• Provide good customer services and
• Learn to use a calculator and accurately perform basic mathematical computations.
• Think critically and problem solve;
• Interview effectively to obtain relevant facts and recognize significant information;
• Identify and evaluate barriers to employment and self-sufficiency;
• Counsel and assist customers and families;
• Define problems, analyze information, and evaluate for problem resolution;
• Establish and maintain rapport and trust while interviewing, coaching, and counseling;
• Apply good judgment and problem solving techniques in analyzing situations;
• Write in a clear and concise manner;
• Train staff as needed;
• Provide good customer service;
• Communicate, explain, and interact effectively with customers and the general public regarding programs and policies, rules and regulations;
• Read, understand, organize, prepare, interpret, and present accurate written and oral information to individuals of diverse ethnic, socio-economic, and cultural backgrounds;
• Plan, organize, prioritize, and process work to ensure deadlines are met;
• Adapt to changes in regulations, procedures, assignments and work locations;
• Maintain working knowledge of public assistance and employment programs, regulations, policies and procedures;
• Work constructively within the community setting and effectively use appropriate resources and services;
• Relate and work well with staff, multi-disciplinary teams, customers/families, and others;
• Plan, prioritize and evaluate work flow and work product;
• Learn multiple automated systems;
• Use a computer to accurately perform mathematical computations; and
• Use automated case management system, e-mail, Internet research and word processing.

• The goals, objectives, and functions of public social services agencies, including eligibility, employment and assistance programs;
• Employment services concepts;
• Basic data keeping and standard office procedures;
• Basic understanding of mathematical computations, including multiplication and division of whole numbers, decimals, and fractions;
• Office practices, methods, procedures, and automated systems;
• Diverse cultural, racial, and linguistic backgrounds in order to relate to various individuals;
• Principles and techniques of interviewing; career, vocational and employment counseling techniques; and problem solving techniques used in social casework;
• Specific principles, policies, rules, codes and regulations of Federal, State and County employment programs and public assistance programs;
• Principles and methods of effective customer and family goal setting;
• Employment preparation and training programs and practices of public agencies;
• Socio-economic conditions, trends, problems, cultural differences and language barriers to employment;
• Casework practice methods for public assistance and employment programs on the Federal, State and local level;
• Public and private community resources/supportive services such as training, employment, housing, food, clothing and medical services available to meet customer/family needs;
• Dynamics of human behavior and family relationships including problem solving and motivational techniques to assist customers and families in analyzing their problems;
• Record-keeping and casework recording techniques in an automated system;
• Factors which support and strengthen self-sufficiency such as employment and training, money/home management, consumer education, child rearing, parenting, nutrition and health maintenance;
• Social problems calling for the use of public and private community resources;
• Job development principles including: employer services, recruitment, placement, and retention;
• Automated case management systems such as CalSAWS, ACIS and others; and
• Basic principles of individual and group behavior and current issues in the field of Social Welfare.

• Bachelor's degree in Public Administration, Business Administration, Political Science, Humanities, Human Resource Management, Organizational Communication, Social Science, Sociology, Psychology, Social Work, Counseling or a closely related field;

• One (1) year in the Stanislaus County class of Family Services Specialist II; OR
• One (1) year experience providing services such as human resources, training, employment, vocational counseling, and/or social work; OR
• One (1) year journey level experience comparable to Family Services Specialist II or above, providing services in at least two of the following programs: 1) TANF 2) Welfare to Work 3) Cal Fresh 4) Medi-Cal/MIA 5) Adult Services Assistance Program 6) Workforce Innovation and Opportunity Act or 7) Other Federal, State and local programs that provide similar experience.

• Graduation from college with an Associate of Science or Associate of Arts degree in Public Administration, Business Administration, Political Science, Humanities, Human Resource Management, Organizational Communication, Social Science, Sociology, Psychology, Social Work, Counseling or a closely related field; OR
• Completion of a combination of at least 30 semester units in Public Administration, Business Administration, Political Science, Humanities, Human Resource Management, Organizational Communication, Social Science, Sociology, Psychology, Social Work, Counseling or a closely related field;

• Two (2) years in the Stanislaus County class of Family Services Specialist II; OR
• Two (2) years experience providing services such as human resources, training, employment, vocational counseling, and/or social work OR
• Two (2) years journey level experience comparable to Family Services Specialist II or above, providing services in at least two of the following programs: TANF, Welfare to Work, Cal Fresh, Medi-Cal, Workforce Innovation and Opportunity Act, or General Assistance.

Additional Information

• Application Review and Screening. Applications are carefully screened based on information provided. Those who submit incomplete applications that lack relevant qualifications or do not submit all required documents will not be invited to move on.
• Written Examination. Applicants will be invited to participate in a written exam that tests knowledge for the position.
• Oral Examination. Applicants are invited to a panel interview in which they will be evaluated by County subject matter experts.
• Eligible Lists. Candidates who pass the examination will be placed on an eligible list for that classification. Eligible lists are effective for six months, but may be extended up to eighteen months.