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Family Services Supervisor
City of Norfolk
Human Services
Location
Norfolk, Virginia, 23510
Salary
$62,732.78 - $105,099.30
per year
Type
Full-Time
More Social Services jobs →Closes
March 20, 2026
Job Description
Summary
This job involves leading a team of social workers in the Child Protective Services unit, where you'll oversee daily operations, ensure families get the right support, and help improve child safety and well-being in the community.
It's a supervisory role focused on planning programs, monitoring cases, and building partnerships with other agencies.
A good fit would be someone with experience in child welfare who enjoys mentoring staff and making a positive impact on vulnerable families.
Key Requirements
- Extensive knowledge of Child Protective Services, Foster Care, and Adoption policies and procedures
- Supervisory experience in planning, evaluating, and training social work staff
- Strong verbal and written communication skills
- Proficiency in basic computer skills, including data entry, electronic databases, Microsoft Word, and Microsoft Outlook
- Experience in interdepartmental collaboration and team building
- Ability to monitor service delivery, review cases, and ensure compliance with court plans
- Skills in recruiting, hiring, and conducting employee performance reviews
Full Job Description
Norfolk, Virginia is America's most authentic and urban waterfront city.
Home to the world's largest naval station and the business, arts, and cultural center of Coastal Virginia, Norfolk has been rated a top place to live, work, play, and raise a family by numerous publications.
Working for the City of Norfolk is an opportunity to make a real difference in the lives of others.
With our commitment to competitive pay and a strong retirement package, you can do good for your community and do well for yourself.
Join a caring workplace that proudly celebrates uniqueness, authenticity, and a shared commitment to improving the lives of our residents.
The City of Norfolk’s Department of Human Services (NDHS) provides a wide range of essential services to its citizens.
These services are crucial in supporting the wellbeing of the community and ensuring that all citizens have access to the resources they need.
NDHS is committed to providing such comprehensive support to its citizens.
The NDHS is seeking a Family Services Supervisor for its Child Protective Services unit. The successful candidate will plan, monitor, evaluate and supervise the daily activities of Family Services staff and oversee the Child Protective Services/In-Home and Family Support units. Plans, monitors, evaluate, and supervise the daily activities of the social work staff. Participates in the development of program guidelines and monitors service delivery.The ideal candidate will possess:
- Extensive knowledge of Child Protective Services, and/or Foster Care and Adoption policies and procedures.
- Excellent verbal and written communication skills; demonstrate basic computer skills including data entry, use of electronic databases as well as Microsoft Word and Microsoft Outlook.
- Excellent interdepartmental collaboration and team building techniques and experience.
Department Hiring Salary Range: $62,732-$71,987
Requirements
Essential functions include but are not limited to:- Supervises the daily work of personnel by planning, evaluating, and supervising daily activities and progress, providing consultation and training new personnel assigned to the unit.
- Monitors service delivery by ensuring case and personnel compliance and progress and reviewing court plans.
- Participates in the development of program guidelines by serving on various committees and teams and developing, implementing and monitoring programs.
- Assigns casework to staff and monitors case activities by reviewing referrals, scanning databases for relevant data, maintaining records of case management, reviewing progress, discussing case activities and preparing written summaries of the case content.
- Performs related duties by providing information and referrals, reviewing and editing reports and representing the program at meetings and functions.
- Assist in recruiting, hiring and retaining qualified staff members.
- As a member of the CPS leadership team, one will take part in regional and state meetings.
- Completes special assignments often under short time frames.
- Assist agency in reviewing performance of key child welfare client outcomes to include child safety outcomes, permanency outcomes, and child and family well-being.
- Conducts quarterly, semi-annual and annual employee performance reviews.
- Establish relationships with internal and external stakeholders to achieve program goals and improve the lives of children and families.
- Requires the ability to work collaboratively with community-based agencies, Community Services Board, Norfolk Police Department, Juvenile & Domestic Relations Court, and Norfolk Interagency Consortium.
Qualifications
Minimum of a Bachelor's degree in a Human Services field or minimum of a Bachelor's degree in any field and minimum of two years of appropriate and related experience in a Human Services area (Section 22VAC40-670-20 of the Administrative Code of Virginia). Possession of a BSW or MSW degree and a Commonwealth of Virginia Social Worker license are desirable.Four (4) years' experience in social work/human services. Supervisory experience or work experience in a leadership role.
Additional Information
- Valid Driver's License may be required depending on assignment.
- Signing Bonus: This position is eligible for a one-time $5,000 signing bonus for new hires.
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