Recreation Assistant (Facilities Operator) NF-02
United States Army Installation Management Command
FreshPosted Mar 12
✓ Fresh Listing
Posted: March 13, 2026 (2 days ago)
This job was posted recently. Fresh listings typically have less competition.
Facilities Support Supervisor
County of Riverside
Dept. of Public Social Services
Location
Riverside, California, 92502-1569
Salary
$31.44 - $48.64
per hour
Type
Full-Time
More Management & Supervision jobs →Closes
March 28, 2026
Job Description
Summary
This job involves leading a team that handles building maintenance and support for over 30 county sites, including running a call center for service requests and coordinating small projects like office rearrangements.
A good fit would be someone with experience supervising teams in facilities work, who enjoys analyzing data to improve processes and communicating effectively with various people.
It's ideal for a detail-focused leader passionate about making operations smoother and more efficient.
Key Requirements
- Proven supervisory experience managing teams of 6+ direct reports and overseeing larger groups of 17+ staff
- Strong background in facilities management, including call center operations and maintenance coordination across multiple sites
- Expertise in project management for tasks like staff moves, workspace reconfigurations, and small improvements
- Ability to analyze data, interpret statistical information, and apply best practices for continuous quality improvement
- Proficiency in administrative tasks such as budgeting, inventory management, policy evaluation, and staff performance reviews
- Excellent communication skills for collaborating with internal and external stakeholders at all levels
- Results-driven mindset with innovative approaches to identify and fix process gaps for better efficiency
Full Job Description
 (1).png)
The Department of Public Social Services (DPSS) is hiring a Facilities Support Supervisor located in Riverside. This position will work under the direction and report to the Administrative Services Officer for the Facilities Services Unit.
The Facilities Support Supervisor oversees the day-to-day operations of the Facilities Support Center, manages six direct reports, and leads a team of DPSS Technicians in delivering services across more than 32 sites throughout Riverside County. Responsibilities include managing a centralized call center, collaborating with internal and external stakeholders to address maintenance needs, ensuring the proper functioning, safety, and comfort of department-occupied spaces, and coordinating project services such as minor staff moves, workspace shuffles, furniture reconfigurations, and small tenant improvements. Additionally, the selected incumbent will conduct research and analysis, evaluate statistical data, apply best practices to support continuous quality improvement, and ensure the consistent delivery of effective facility services.
The department seeks a candidate with proven supervisory and administrative expertise in facilities management, particularly within call center operations and project management. The ideal individual will demonstrate a strong track record in managing multiple, concurrent projects and effectively communicating across all organizational levels, both internally and externally. Additional qualifications include proven experience in interpreting data, drawing actionable insights, and leveraging findings to drive continuous improvement and strategic decision-making; a history of providing strategic leadership and guidance to large, diverse teams, including indirect oversight of groups exceeding 17+ staff members.
The successful candidate will be results-driven, detail-oriented, and committed to overcoming challenges through innovative, solution-focused approaches. Additionally, the most successful candidates will demonstrate a passion for continuous improvement by actively identifying process gaps and implementing strategies to enhance efficiency and effectiveness in procedures and workflows. Candidates with advanced knowledge of ServiceNow, call center operations, process analysis and development, Microsoft Excel, and Visio are strongly encouraged to apply. Sigma or Continuous Quality Improvement (CQI) are highly desired.
The successful candidate will be results-driven, detail-oriented, and committed to overcoming challenges through innovative, solution-focused approaches. Additionally, the most successful candidates will demonstrate a passion for continuous improvement by actively identifying process gaps and implementing strategies to enhance efficiency and effectiveness in procedures and workflows. Candidates with advanced knowledge of ServiceNow, call center operations, process analysis and development, Microsoft Excel, and Visio are strongly encouraged to apply. Sigma or Continuous Quality Improvement (CQI) are highly desired.
Meet the Team!
The Riverside County Department of Public Social Services (DPSS) is comprised of employees who work collectively and in partnership with community-based organizations to serve the needs of the community.
Requirements
- Review, plan, and organize complex administrative assignments related to support services; provide guidance and review subordinate staff assignments; participate in the interview and selection of employees; evaluate the performance of subordinate staff.
- Oversee the management of inventories of facility supplies; make recommendations of new products; provide justification for purchases and draft request for funding documents.
- Coordinate and oversee service requests related to major moves and smaller installations for programs in DPSS district offices.
- Evaluate policies and procedures; make recommendations to improve efficiencies in the unit.
- Review and analyze budgetary needs for maintenance and/or projects; submit documentation for unbudgeted items; provide costing recommendations to improve cost effectiveness; monitor resource allocations.
- Review facilities project requirements; review invoices for deployed and active support service requests.
- Act as a liaison with vendors, contractors, and property management; communicate contractor needs with multiple stakeholders.
- Schedule projects, inspections, and job walks. Ensure compliance with department standards while seeking opportunities to implement effective process changes.
- Conduct quarterly field visits to all DPSS offices to build strong customer relationships, foster collaboration, enhance communication, and align team goals with each office's needs.
- Provide direction for staffing, workflow, and space utilization; assist in budget development and monitoring.
- Review reporting data to plan Facilities Support projects, assess turnaround times for improvement, and regularly meet with stakeholders and vendors to address departmental needs.
- Evaluate unit operations for continuous improvement, follow up on support service requests, and ensure quality assurance and county safety standards are met.
- Review budgetary needs for buildings, supplies, and staffing; provide relevant justifications and information for vendors to meet departmental needs.
Qualifications
Education: Graduation from an accredited college or university with a bachelor's degree preferably with a major in accounting, business or public administration, finance, or a closely related field to the assignment. (Additional qualifying experience may be substituted for the required education on the basis of 30 semester or 45 quarter units equaling one year of full-time experience.)
Experience: Two years of professional level experience in which one year was in a lead or supervisory capacity in custodial, materials management, customer services call center, building security and monitoring or building maintenance including some responsibility for purchasing, supply inventory, and/or asset evaluation.
Knowledge of: Cal OSHA standards; ADA regulations; County Safety rules and regulations; DPSS policies and procedures; construction and safety standards; project planning standards; construction costs and job estimates.
Ability to: Read, interpret, and understand blueprints and safety reports; maintain effective working relationships; analyze lease information and product service bids; estimate workload and resources needed; analyze billing information and invoices; supervise the work and assignments of subordinate staff.
Experience: Two years of professional level experience in which one year was in a lead or supervisory capacity in custodial, materials management, customer services call center, building security and monitoring or building maintenance including some responsibility for purchasing, supply inventory, and/or asset evaluation.
Knowledge of: Cal OSHA standards; ADA regulations; County Safety rules and regulations; DPSS policies and procedures; construction and safety standards; project planning standards; construction costs and job estimates.
Ability to: Read, interpret, and understand blueprints and safety reports; maintain effective working relationships; analyze lease information and product service bids; estimate workload and resources needed; analyze billing information and invoices; supervise the work and assignments of subordinate staff.
REQUIRED:
- MUST possess public agency experience in facilities.
Additional Information
Other Requirements:
License: Possession of a valid California Driver's License is necessary at the time of hire and must be maintained throughout employment. County vehicles may be available but are not guaranteed. Employees may be required to use their own vehicles for field travel and are required to provide vehicle insurance information for their personal vehicle. The incumbent is required to drive throughout the County of Riverside to supervise staff at a variety of DPSS satellite locations.
Schedule: To meet the operational requirements of DPSS Facilities, the incumbent may occasionally need to travel within Riverside County and respond remotely to after-hours calls to provide guidance to staff. In rare cases, an in-person response may be required after hours, including nights, weekends, and holidays.
License: Possession of a valid California Driver's License is necessary at the time of hire and must be maintained throughout employment. County vehicles may be available but are not guaranteed. Employees may be required to use their own vehicles for field travel and are required to provide vehicle insurance information for their personal vehicle. The incumbent is required to drive throughout the County of Riverside to supervise staff at a variety of DPSS satellite locations.
Schedule: To meet the operational requirements of DPSS Facilities, the incumbent may occasionally need to travel within Riverside County and respond remotely to after-hours calls to provide guidance to staff. In rare cases, an in-person response may be required after hours, including nights, weekends, and holidays.
Please contact Genesis Ochoategui at gochoategui@rivco.org, or call (951) 955-4593. Please allow 1-3 business days for response to general inquiries.
Check your resume before applying to catch common mistakes