EPIC Community Connect Analyst/Builder

Full Job Description

Hennepin County's Human Services and Public Health (HSPH) IT admin division is seeking an EPIC Community Connect Analyst/Builder to join the team. HSPH operates several diverse clinical and behavioral health practices and provides crisis mental health services. These services are operated utilizing Hennepin Health (HH) System's electronic health record (EHR), EPIC, as a Community Connect site. Additionally, the team works closely with NorthPoint Health and Wellness with another Community Connection site. In this position, you will work directly with our practices and providers as well as with Hennepin Health system IT staff. We are looking for a candidate that has healthcare domain knowledge, strong problem-solving skills, technical aptitude, and the ability to communicate effectively with stakeholders at all levels. With the growth of services, they are looking to build a Community Connect/in-house analyst to build a role across clinical, technical, and revenue areas.


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Location and hours:
This position is hybrid and will be performed both on-site at Hennepin Healthcare, 730 South 8th Street, Minneapolis, MN 55415, various county buildings, and remote as job duties require. Work hours will be Monday through Friday, with typical hours of 8 a.m. to 4:30 p.m. Flexible hours will be required during system upgrades or critical incidents. While this position is designated as hybrid, based on current requirements hires must reside in or relocate to Minnesota or Wisconsin. New Employee Orientation (NEO) for all new benefit-earning employees is in-person in downtown Minneapolis. Details about NEO will be provided upon hire.

About the position type:
This is a full-time benefit earning position.
This position is internally classified as an IT Strategic Analyst.
Click here to view the job classification specification.

In this position, you will:

• Configure, maintain, and troubleshoot EPIC modules and related applications.
• Manage user security and access controls in compliance with HIPAA and organizational policies.
• Assist with system implementations, upgrades, and integration projects.
• Collaborate with clinical and administrative teams to analyze workflows and recommend improvements.
• Develop and maintain technical documentation, including configuration guides and training materials.
• Provide Tier 2 support for EPIC-related issues and escalate as needed.
• Participate in cross-functional meetings to align hospital and county IT strategies.

Need to have:

• One of the following:
  • Seven or more years of information technology experience.
  • An approved information technology certificate and five or more years of information technology experience.
  • Completion of five college/vocational/technical information technology courses and five or more years of information technology experience.
  • Completion of an approved Hennepin County IT internship and five or more years of information technology experience.
  • Associate/vocational/technical information technology degree and five or more years of experience.
  • Bachelor's degree in information technology or a related field and two or more years of information technology experience.
  • Master's degree or higher in information technology and one or more years of information technology experience.

Nice to have:

• EPIC certification in one or more modules.
• Experience:
  • With EPIC applications in a healthcare setting or other ambulatory EHRs.
  • With healthcare data integration reporting tools.
• Knowledge of:
  • EPIC modules, workflows, and security administration.
  • HL7 interfaces and interoperability standards.
• Ability to:
  • Provide confidentiality and compliance with healthcare regulations.
  • Manage multiple priorities in a fast-paced environment.
  • Demonstrate:
    • Strong interpersonal and collaboration skills to collaborate with diverse teams.
    • Advanced analytical and problem-solving skills.
    • Effective verbal and written communication skills to communicate with stakeholders at all levels.

About the department:
Human Services delivers a variety of services to individuals or families that assist with basic needs or encourage client change around specific objectives. We work with individuals as well as systems and communities in order to develop policy and advocate for the people we serve. The people we serve and our communities are connected. By helping one, we help the other.

About Hennepin County:
Hennepin is the largest county government organization in Minnesota. Our employees work every day to improve the health, safety and quality of life for our residents and communities. All of our jobs align with our mission to serve residents through transformative services that eliminate disparities, eliminate inequities, and create opportunity for all and our vision of a community where all people are healthy, all people are valued, and all people thrive.

Our employees receive a combination of competitive benefits and positive workplace culture not found at other organizations. This includes meaningful work that impacts our community, competitive pay, work-life balance, a variety of benefits and opportunities to grow. Learn more at The Bridge (login as Guest).

Hennepin County envisions an organization where our commitment to diversity and the elimination of disparities is fundamental in providing excellent service to our community.

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This posting may be used to fill current and future vacancies.

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This position may have access to systems or other documentation that contains HIPAA data.

Invitations to interview will be based upon an assessment of education and experience. Final candidates may be required to complete a criminal background check.

If you have any questions, please contact:
Taylor Dahlberg
taylor.dahlberg@hennepin.us