Configuration Management Database Coordinator (CMDB Coordinator)

Full Job Description

The City of Saint Paul Office of Technology & Communications is hiring an IT Configuration Lead that is responsible for the ownership, accuracy, and governance of the City’s Configuration Management Database (CMDB) and the Configuration Management process within the ServiceNow platform.

The CMDB Coordinator will work closely with subject matter experts and operational teams to understand business objectives, translate them into configuration data requirements, and guide teams toward consistent, accurate practices.

Responsibilities include overseeing integrations, validating relationships, and driving data-quality initiatives that support service visibility, cybersecurity recovery, and sustainable modernization across the enterprise.

Here's what you can expect to do:

• Serve as the process owner for Configuration Management, establishing and maintaining policies, procedures, and quality standards for the CMDB.
• Represent Configuration Management in ServiceNow product council and operational and triage meetings to ensure configuration work aligns with enterprise priorities and release trains.
• Maintain the structure, data models, and relationships within the ServiceNow CMDB, ensuring it accurately reflects the production environment.
• Collaborate with infrastructure, security, and application teams to identify configuration dependencies and ensure data fidelity across systems.
• Conduct ongoing data quality reviews and coordinate remediation of incomplete or inaccurate records.
• Establish and maintain configuration metrics and dashboards, tracking completeness, compliance, and adoption against ITSM and ITOM goals.
• Work cross-functionally with technical, operational, and product teams to maintain a unified view of City technology assets and services.
• Facilitate regular governance board meetings with data owners, process leads to routinely check on data and services.

For more information and essential functions, see our IS Information/Technical Analyst IV job description.

Our Benefits: We offer competitive wages, and a variety of excellent benefits, including health insurance, retirement contributions and paid vacation and sick time.

The eligible list created from this assessment may also be used to fill IS Information/Technical Analyst positions as they become available in various departments within the City.

Equity, Inclusion and Belonging: The City of Saint Paul is dedicated to dismantling systemic racial, cultural, and economic barriers that prevent people from fully enjoying and participating in our community and ensuring fairness in opportunities and outcomes for all individuals.

At the City of Saint Paul, we want our workforce to reflect the diverse city that we serve.

Our leaders are guided by an unapologetic equity agenda, which promotes the belief that true equity is building a city that works for all of us.

We encourage you to apply as we are most interested in finding the best candidate for this job.

Requirements

A Bachelor's Degree in Information Management, Computer Technology, or a related field and four (4) years of work experience related to the vacancy or a vacancy-related technical school certificate and six (6) years of work experience related to the vacancy.

A combination of education and experience to equal eight years or more can be used to qualify for the position.

May require a valid Minnesota Class D Driver's License, or equivalent out-of-state driver's license.

Qualifications

1. Submit a City of Saint Paul online application by the closing date.
2. Upload or submit the following required document via the online application system. (Zip files and web links will not be accepted. Each uploaded attachment is limited to 10MB.)
   • A resume - please ensure vacancy related experience is documented.

First time applying online? Read our How to Apply Online Guide.

Need technical support? For help with the online application, please call 1-855-524-5627.

Additional Information

Assessment: Qualifications Rating

The Qualifications Rating is an assessment of your completed application, answers to the Supplemental Questionnaire, and your resume.

Be as specific and detailed as possible in completing your application and any attachments.

You must submit your completed application, supplemental questionnaire and any attachments by the application deadline.

GENERAL INFORMATION:

Open Job Posting: This posting is open to anyone who meets the position requirements.

Eligible Lists Created from Open Job Posting: You must receive a score of 75% or higher to pass the assessment and be considered for the position.

Non-promotion eligible lists typically are pass/fail and promotion eligible lists are typically ranked. If the open eligible list created contains a veteran, one open list will exist.

When there are no veterans remaining on the eligible list (i.e.

hired, withdrawn) from an open list that also contains promotional candidates, two lists will be created: one open list and one promotion list.

If two lists exist, the promotion list must be exhausted before the open list is considered.

Final Selection Process: Those who pass will be placed on an eligible list for approximately six months and all will be notified of their status.

A Hiring Manager will consider those applicants eligible for hire.

You will be notified if you are invited to participate in the final selection process which may include an interview, job simulation, work sample submission, or other evaluation method.

Condition of Employment: This position also requires a background check and may require a driver’s license check drug test.

Candidates will be required to submit proof of education to Human Resources upon conditional job offer.

This position may be subject to limited on-call status for after-hours services associated with the assignment.

Human Resources Contact Information:
Danni Smith at 651-266-6566
Email: danni.smith@stpaul.gov

The City of Saint Paul encourages individuals to apply for positions regardless of criminal history.

Veteran’s Preference: If you are a veteran and would like to receive Veteran’s preference in accordance with MN Statute 197.455, you must submit a photocopy of your DD214 preferably at time of application. Click here for more information.

Equal Employment Opportunity Statement: The City of Saint Paul is an equal opportunity/affirmative action employer. Veterans, women, persons of color, members of the LGBTQIA+ community, and individuals with disabilities are strongly encouraged to apply.

Working Title: Configuration Management Database Coordinator (CMDB Coordinator)
Official Title: IS Information/Technical Analyst IV