Employment Services Program Community Worker – Child Care Services & Outreach (Open & Promotional)

Full Job Description

The San Mateo County Human Services Agency (HSA), Employment Services branch is seeking highly qualified and motivated individuals for the Employment Services Program's Child Care Services & Outreach Community Worker (Community Worker II) position.

Under general supervision, Community Workers provide a wide variety of services related to employment, emergency, child care resources, and remedial education services for the public, which may include individual and group instruction, case management, resource referrals, marketing, and outreach.

Position Details:

• In office five days a week
• Language: Highly desired Bilingual in Spanish – not required

There is currently one vacancy for a Child Care Services and Outreach Community Worker (Community Worker II) in Employment Services.

This recruitment will create an eligible or hiring list to fill this current vacancy.

The list may also be used to fill future limited term, extra-help, unclassified, and regular Community Worker II vacancies.

The Child Care Services & Outreach Community Worker provides case management services to families referred through the SMCWorks Welfare-to-Work program who may be eligible for Stage I child care services.

The Child Care Services & Outreach Community Worker works directly with families and child care providers to establish eligibility and maintain child care authorizations, ensuring timely access to immediate and ongoing care.

They also ensure timely and accurate reimbursements to providers, process reauthorizations in a timely manner, and coordinate with the local resource and referral agency to connect families with additional supportive services.

These positions provide employment-related services to the general public within the regional Resource Centers and offices located throughout San Mateo County.

They also conduct outreach to market the services available within HSA, as well as provide support and/or resource referrals to individuals receiving CalWORKs, CalFresh, Medi-Cal, and/or other benefit services.

Child Care Services & Outreach Community Worker skills:

• Experience providing case management services for Stage I child care cases or similar programs.
• Experience reviewing and processing child care reimbursement requests or similar program payments.
• Understanding of CalWORKs regulations and local child care resources.
• Ability to interpret and apply federal, state, and local regulations, and agency policies.

The skills listed above are preferred and should be considered alongside the ideal candidate criteria.

The ideal candidate will have:

• At least two (2) years of experience in providing community services related to employment, emergency needs, and remedial education.
• Knowledge of community resources and other agencies to help educate program participants on what services are available to them.
• The ability to establish partnerships with community agencies and community partners.
• An understanding of CalWORKs regulations and local child care resources. Collaborate with community partners and other agencies by identifying innovative ways to outreach clients to better serve their needs.
• The ability to network with community employers for the coordination of employer spotlight events and promotion of employment-related resources.
• Up-to-date knowledge of current labor market trends.
• Sensitivity to the needs of the economically/socially disadvantaged populations.
• An understanding of how to handle and process confidential information such as PII/HIPAA related information.
• A client and customer centered approached evidenced by providing excellent customer service.
• The ability to facilitate employment-related workshops.
• The ability to motivate others and work as a team member.
• Strong interpersonal skills.
• Strong communicate skills, both orally and in writing.
• Excellent working habits, including being highly organized, flexible and a self-starter.
• The ability to multi-task, prioritize, and function in a constantly evolving environment.
• Effective decision-making skills, without supervision.
• Skills with word processing, graphic design, and data input and retrieval.
• Skills using various computer applications such as Microsoft Word, Excel, PowerPoint, Access, Outlook and other programs as needed,
• English/Spanish bilingual skills are strongly preferred (but not required).

Requirements

Duties include but are not limited to:

• Connect clients to childcare and provide case management services.
• Provide comprehensive case management for Stage I child care cases.
• Establish and manage child care authorizations between families and child care providers.
• Review and process child care reimbursement requests to ensure accuracy and compliance.
• Collaborate with the local resource and referral agency to support client services.
• Evaluate and verify child care eligibility, maintaining accurate records and case notes.
• Assist in career development skills and job search/placement activities.
• Assist job seekers in the Resource Centers using computers, copiers, fax, and job postings as needed.
• Recruit employers for on-site hiring events.
• Assist other personnel by establishing and maintaining contact with program participants.
• Perform data collection.
• Provide assistance and support services to both customers and staff.
• Schedule appointments and events and keep up-to-date client records.
• Develop immediate solutions to emergency problems and expedite delivery of needed services.
• Attend staff and in-service meetings.
• Refer clients to other departments and/or agencies for appropriate support.
• Conduct outreach and educational activities for clients and community partners
• Participate in field activities in the community as well as San Mateo County HSA sites.
• Perform related duties as assigned.

Qualifications

Education and Experience:
Any combination of education and experience that would likely provide the required knowledge, skills, and abilities is qualifying. A typical way of gaining the knowledge, skills, and abilities for a Community Worker II is:

• Two years of experience providing community services of an emergency, remedial, and/or educational nature for socially, economically, or mentally disadvantaged persons.

Knowledge of:

• Problems, needs, attitudes and behavior patterns of disadvantaged individuals and of the total community served.
• Resources, residents, and problems of the area served.
• Recordkeeping principles and practices.

Skill/Ability to:

• Exercise good judgment and tact.
• Relate and communicate effectively with residents of the community served.
• Function as a team member.
• Benefit from supervision and training.
• Interpret agency programs and policies to members of the community served.
• Write clear and comprehensive reports.
• Analyze problems, formulate plans, and implement them with minimum supervision.
• Stand and walk for extended periods of time and lift and carry equipment and supplies used in the course of the work.

Licensure/Certification:

• Some positions require possession of a class C California driver license or equivalent.

Additional Information

Open and Promotional. Anyone may apply. Current County of San Mateo and County of San Mateo Superior Court of California employees with at least six months (1040 hours) of continuous service in classified regular, probationary, or extra-help/limited term positions prior to the final filing date will receive five points added to their final passing score on this examination.

Responses to the supplemental questions must be submitted in addition to our regular employment application form.

The examination will consist of an application screening and an interview (weight: 100%). Depending on the number of applications, an application appraisal of education and experience may be used in place of other examinations, or a screening committee may select those applicants whose education and/or experience appear to best meet the needs of the position based solely on the information provided in the application documents. Because of this screening process, all applicants meeting the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. All examinations will be given in San Mateo County, California and applicants must participate at their own expense.

IMPORTANT: Applications for this position will only be accepted online. If you are currently on the County's website, you may click the "Apply" button. If you are not on the County's website, please go to https://jobs.smcgov.org/ to apply.

TENTATIVE RECRUITMENT SCHEDULE
Final Filing Date: Continuous until Filled
Screening Date: TBD
Combined Panel Interview: TBD


About the County

San Mateo County is centrally located between San Francisco, San Jose, and the East Bay. With over 750,000 residents, San Mateo is one of the largest and most diverse counties in California and serves a multitude of culturally, ethnically, and linguistically diverse communities.

The County of San Mateo, as an employer, is committed to advancing equity to ensure that all employees are welcomed in a safe and inclusive environment.

The County seeks to hire, support, and retain employees who reflect our diverse community. We encourage applicants with diverse backgrounds and lived experiences to apply.

Eighty percent of employees surveyed stated that they would recommend the County as a great place to work.

The County of San Mateo is an equal opportunity employer committed to fostering diversity, equity, and inclusion at all levels.

Analyst: Arlene Cahill (Community Worker II - G113)