Employer Support Team Lead: (ESBS3)-Internal Only/Hybrid

Full Job Description

This position is open to Internal ESD Employees only

The ideal candidate for the Employer Support Team Lead (ES Benefits Specialist 3) is a confident, knowledgeable professional who thrives in a leadership role within a mission-driven public program.

They bring a deep understanding of employer obligations under Paid Family and Medical Leave, WA Cares, and insurance programs, along with a strong commitment to safeguarding public resources and supporting equitable access to benefits for Washingtonians.

They excel at guiding teams through complex regulatory environments and are motivated by the opportunity to uphold the integrity and sustainability of statewide trust funds.

This individual is an experienced team leader who knows how to develop others through clear communication, thoughtful coaching, and consistent oversight.

They are skilled at onboarding new staff, identifying training needs, and ensuring work products meet strict standards for accuracy, compliance, and timeliness.

They collaborate seamlessly with supervisors and unit leadership, offering insight into team performance, operational gaps, and opportunities for process improvement.

Their approach to leadership emphasizes accountability, consistency, and high-quality service to employers, agents, and elective coverage customers.

The ideal candidate is also a subject-matter expert capable of resolving complex employer inquiries with confidence and precision.

They are adept at interpreting state law, navigating program systems, and providing technical assistance on reporting, premium payments, and portal use.

Their analytical skills allow them to detect discrepancies, investigate issues thoroughly, and document findings with clarity and accuracy.

They bring a solutions-oriented mindset, recommending improvements to financial controls and operational procedures while ensuring every conclusion is supported by appropriate evidence.

Above all, they demonstrate professionalism, patience, and a commitment to helping employers achieve voluntary compliance through education and exceptional support.

Requirements

Lead and support team of Employer Support Specialists. This includes:

Advanced support to internal and external customers on inquiries related to employer support services. This includes:

Special projects and assignments. This includes:

To request a detailed position description, click here.

Qualifications

Required equity competencies:

The required experience includes:

Special Requirements/Conditions of Employment:

Please submit only the required documents as noted below and ensure all Personal Identifying Information (PII) such as Social Security numbers etc. are edited out of your materials for privacy.

Additionally, we ask that you not include photographs or external links within your documents.

Any documents uploaded through this platform will be securely transmitted electronically to support application review.

Please submit your Cover Letter and Resume with your Online Application through the "Add Attachments" field.

A resume will not substitute for the "work experience" section of the application or vice versa.

Applications with blank fields, or supplemental question responses with comments such as "see attachments" may be considered incomplete.

Additional Information

Our agency's mission and values drive every decision that we make, determine how we interact with others, and are at the core of who we are. We value Access, Love, Belonging, Equity, and Stewardship.

We understand that a work environment that respects your work/life balance is key; that's why many of our positions are eligible for flexible work schedules and teleworking opportunities.

Through support, value, and trust, our employees are empowered to grow and develop into their best self.

Opportunity for All

We strive to create a working environment that includes and respects cultural, ethnic, racial, religious, sexual orientation, and gender identity diversity.

Women, racial and ethnic minorities, people with disabilities, people over 40 years of age, people with religious beliefs, veterans or people with military status, and people of all sexual orientations and gender identities are encouraged to apply.

The Employment Security Department is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities.

If you are a person needing assistance in the application process, if you need this job announcement in an alternate format, or if you have general questions about this opportunity, please contact Caleb Baldwin or at 253-306-2999 or the Talent Acquisition Team, prior to the position closing.

If you are having technical difficulties creating, accessing, or completing your application, please contact careershelp@des.wa.gov or (360) 664-1960 or toll free (877) 664-1960, Washington Relay 711.

This recruitment may be used to fill additional agency-wide positions in accordance with Article 4 of the WFSE Collective Bargaining Agreement.