Employee Relations Manager

Full Job Description

The Employee Relations Manager will spearhead the establishment of a new Employee Relations section within the HR department, responsible for ensuring the effective management of employee relations within Gwinnett County.

This role encompasses strategic planning, team leadership, and direct involvement including but not limited to the following:

• Policy Development and Implementation
• Employee Grievances and Investigations
• ADA Reasonable Accommodations
• Conflict Resolution
• Performance Management
• Progressive Disciplinary Action
• Legal Compliance

The Manager will lead and oversee a team of two Employee Relations specialists and act as an advisor on complex ER cases ensuring compliance with employment laws and regulations, and policies and procedures. Through collaboration with other divisions of HR and organizational stakeholders, this position plays a pivotal role in promoting positive organizational culture and maintaining a productive work environment.

Essential Duties

Strategically lead the day-to-day operations of the Employee Relations team to include but not limited to investigations, ADA Reasonable Accommodation requests, performance management, and progressive discipline.

Monitor the quality of work and case outcomes within the Employee Relations Team identifying areas for process improvement and implementing changes.

Guide the Employee Relations team in handling complex employee issues and conflicts, stepping in to mediate disputes as needed.

Directly supervise the Employee Relations team, including recruitment, training, mentorship, setting goals, coaching and feedback, performance evaluations, and professional development to ensure a skilled and effective team.

Mediate conflicts between employees and their management to resolve communication issues.

Serve as a key advisor in the Operations division of Human Resources, offering expert recommendations based on trends, case studies, and best practices identified through employee relations work.

Foster strong collaborative relationships with HR colleagues and other departmental stakeholders to ensure a unified approach to Employee Relations and HR initiatives.

Lead and participate in strategic HR projects and initiatives that impact employee relations, contributing to the overall improvement of HR services and the employee experience.

Public Speaking Duties

In addition to managerial responsibilities, the Employee Retention Manager is expected to possess strong public speaking skills, as this role will frequently require presenting at meetings and leading training sessions.

The Manager will be responsible for developing and delivering presentations that communicate Employee Relations policies, strategies, and best practices to diverse audiences including HR staff, management, and broader employee groups.

Grade
The grade for this position is 106. Salary will be dependent on education and experience.
Effective 4/11/2023, this position is eligible for the Employee Referral Program.

Minimum Qualifications

• Bachelor's degree in human resources, business administration, psychology, or a closely related field; and
• Five (5) years of professional-level Human Resources experience specializing in Employee Relations; or
  • An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.

• One (1) year of experience in an HR management role with direct reports

Preferred Qualifications in addition to the above minimum qualifications

• SHRM-CP/SCP
• PHR
• Conflict Resolution and/or Mediation Training

For information related to position-specific essential duties, knowledge and skills, and physical requirements, please click here.

Note: The class specifications listed on this website are not the official class specifications for Gwinnett County and are subject to change.

For more information about this department, please click here.

Qualifications

About Gwinnett County

Welcome to Gwinnett County Government

Gwinnett County Government is an award-winning employer that believes in investing in its employees by providing corporate level benefits, a wellness program, professional development opportunities, career advancement, and more

Careers with impact

Gwinnett County sets the standard as a dynamic, vibrant community where all people can enjoy economic opportunities, safe neighborhoods, plentiful greenspace, and recreational facilities.

We are committed to hiring those who share our dedication to making life better for our residents and business owners.

The culture of superior service that our employees have created reflects that standard and helps staff, residents, and stakeholders remain vibrantly connected.

Exceptional benefits

Working for Gwinnett County comes with exceptional benefits, including health coverage, a robust wellness program (Spouses can participate, too!), onsite employee wellness center, longevity pay, tuition reimbursement, and more.

The value of Gwinnett County benefits can be up to 49 percent of an individual’s total compensation.

World-class community

More than a million residents make up Gwinnett’s diverse community. The County is located just 45 minutes from Hartsfield-Jackson Atlanta International Airport and 30 minutes from downtown Atlanta. Georgia Highway 316 reduces travel time to the University of Georgia to 25 minutes.

Gwinnett County is an award-winning employer!

• Atlanta’s Healthiest Employer by Atlanta Business Chronicle
• Green Communities Platinum Certification for Gwinnett County from the Atlanta Regional Commission
• Top 100 Healthiest Workplaces in America by Springbuk and PR NewsWire and more!

VisionGwinnett is the preferred community where everyone thrives! MissionGwinnett proudly supports our vibrantly connected community by delivering superior services.

ValuesIntegrity: We believe in being honest, building trust, and having strong moral principles.Accountability: We believe in stewardship, transparency, and sustainability.Equity: We believe in fairness and respect for all.Inclusivity: We believe in engaging, embracing, and unifying our communities.Innovation: We believe in continual adaptation of technology, process, and experience.

Hiring ProcessGwinnett County is an Equal Opportunity Employer. For more information regarding our hiring process, please click the links below:

• Hiring Process
• FAQs

Gwinnett County is committed to creating a diverse workforce.

As an Equal Opportunity Employer, we prohibit discrimination on the basis of genetic information (including sex), race, color, national origin (including ancestry), gender (identity and expression), sexual orientation, age, marital status, familial status (including pregnancy), disability, military or veteran status, religion, political affiliation, immigration status, homeless status, or any other category protected by law.