Emergency Services Dispatcher 2 (12-1242)

Full Job Description

The recruitment is exempt from the hiring freeze (Administrative Order 358).

This recruitment is open to Alaska Residents only. Applicants must meet

Alaska Residency Requirements in order to be considered for employment at this time.

WHAT YOU WILL BE DOING:

As an Emergency Services Dispatcher 2 with the Alaska State Troopers, you will be expected to:

• Maintain positivity and resiliency while providing oversite of the daily operations of subordinate dispatch personnel.

• Model the highest level of professionalism, compassion, and support to individuals contacted in the line of duty. This includes, but is not limited to, the public, field enforcement units, civilian staff, other agencies, and coworkers.

• Display the ability to perform all duties of subordinate staff.

• Train, mentor, build, and lead a high performing team of individuals with varied backgrounds in a high stress, fast-paced, always changing environment.

****offering a 30% mission-critical pay bonus to job posting****

OUR ORGANIZATION, MISSION, AND CULTURE:
The Department of Public Safety strives to preserve the peace, enforce the law, prevent and detect crime, and protect life and property. As an Emergency Services Dispatcher, you would be instrumental in ensuring this mission is met by providing direct support for law enforcement activities. As a member of the dispatch center’s leadership team, you would be instrumental in providing a positive workplace culture based on transparent communication, teamwork, continuing education, accountability, respect and integrity.

THE BENEFITS OF JOINING OUR TEAM:

In this position, you will be able to use your training and experience to lead an exceptional team of dispatchers in helping the public and assisting State Troopers. Emergency Services Dispatchers serve as the first point of contact in emergency situations and are the lifeline for many citizens around the State of Alaska and State Troopers in the field. You will be provided training opportunities to further your skills and will be able to help in assessing training needs and developing training for others.

THE WORKING CONDITIONS YOU CAN EXPECT:

The Emergency Services Dispatcher 2 position is based in Fairbanks and located at 1979 Peger Road in a secure facility. The work environment is fast-paced – we answer more than 135,000 calls per year.

Each day is dynamic with the opportunity to interact with people from many different backgrounds and provide life-saving assistance in many challenging situations.

You will be part of a team of dispatchers who truly are the heart of the telecommunications services provided by the Department of Public Safety.

WHAT WE ARE LOOKING FOR:

• Applicants who demonstrate skill in multitasking and prioritizing emergency and non-emergency situations under rapidly changing circumstances, demonstrated by a minimum of 3 years’ experience in an emergency dispatch center.
• Applicants with the ability to work shift work, including nights, weekends, and holidays.
• Applicants with the ability to communicate effectively with others in stressful or emergency situations.
• Applicants with the ability to train, lead, build, and direct teams with positive interpersonal skills

Requirements

Three years of experience as an Emergency Services Dispatcher 1 with the State of Alaska or the equivalent elsewhere.

Special Note:
Specific positions in this job class may require incumbents to be Emergency Medical, Police, or Firefighting Dispatch certified.

Shift work may be required.

A background investigation will be required upon initial employment.

This job class requires individuals to multitask and maintain emotional control and composure to work effectively during emergencies, crisis situations, and/or extremely stressful conditions.

Qualifications

COVER LETTER

A cover letter is NOT required for this position. Your complete application will be used to determine which applicants will advance to the interview phase of the recruitment and selection process.

AT TIME OF INTERVIEW:

• A typing test demonstrating the ability to type 40 words per minute must be submitted with the application. There are many free websites where typing tests can be performed and recorded.

• List of three (3) professional references, two of which are from a current or former direct supervisor.

SPECIAL NOTE:

• Specific positions in this job class may require incumbents to be Emergency Medical, Police, or Fire Dispatch certified. Communications Training Officer Certification (or the ability to obtain this certification within 6 months of hire) is a requirement for this position.

• This position requires individuals to multitask and maintain emotional control and composure to work effectively during emergencies, crisis situations, and/or extremely stressful conditions.

BACKGROUND CHECK

This position requires the incumbent to submit to a fingerprint based criminal history background check. Due to the sensitive nature of this position, and required access to APSIN, an applicant with criminal convictions will not move forward in the selection process.

CONFIDENTIALITY AGREEMENT
The successful candidate will be required to read, understand, and agree to via signature, an agreement of confidentiality concerning the work commonly encountered within the Department of Public Safety to qualify for this position.

EDUCATION

To verify education is being used to meet and/or support the required minimum qualifications/competencies, you must fill in the Education section of the application.

If you have not obtained a degree, please indicate the number of units completed.

Copies of transcripts are required to verify educational credentials used to meet or support the minimum qualifications/competencies for a position and are required with each application.

(Unofficial is okay; please ensure the institution/URL name is listed on the transcripts).

Transcripts can be attached at the time of application or provided at the time of interview; if not, transcripts will be required before employment.

SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION

Education completed in foreign colleges or universities may be used to meet the above requirements, if applicable.

If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S.

education programs; or an accredited U.S.

state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university.

It is your responsibility to provide such evidence when applying.

WORK EXPERIENCE

Applications will be reviewed to determine if minimum qualifications are met.

Therefore, all work experiences the applicant is using to meet minimum qualifications for this position must be documented in the application package.

Please include the employer’s name, your job title, dates of employment, and whether the employment was full or part-time.

Applicants who submit packages that do not provide sufficient information to demonstrate minimum qualifications are met may not advance in the selection process.

NOTE: Attaching a resume or curriculum vitae is not an alternative to filling out the application in its entirety.

Noting "see resume or CV" or any similar response on any portion of your application may lead to a determination your application is incomplete and removal from consideration for this job posting.

MULTIPLE VACANCIES

This recruitment may be used for more than one (1) vacancy.

The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes.

Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.

EEO STATEMENT

The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA).

Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-0430 or (907) 465-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P.O.

Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.

NOTICE

If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the ‘govermentjobs.com’ domains.

For information on allowing emails from the ‘governmentjobs.com’ domains, visit the Lost Password Help page located at https://www.governmentjobs.com/OnlineApplication/User/ResetPassword

WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE

Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll free) or (907) 465-4095 if you are located in the Juneau area. Requests for information may also be emailed to recruitment.services@alaska.gov.

Additional Information

For specific information in reference to the position please contact the hiring manager:

Rhonda Phillips

Emergency Dispatch Manager

Phone: 907-451-5306

rhonda.phillips@alaska.gov