Emergency Services Dispatcher 1 (Multi-PCN)

Full Job Description

The recruitment is exempt from the hiring freeze (Administrative Order 358).

This recruitment is open to Alaska Residents only. Applicants must meet

Alaska Residency Requirements in order to be considered for employment at this time.

WHAT YOU WILL BE DOING:

As an Emergency Services Dispatcher 1 with the Alaska State Troopers, you will be expected to:

• Maintain positivity and resiliency while providing support for the field enforcement units of the Department of Public Safety at the Alaska State Troopers Northen Operations Center.

• Display professionalism, compassion, and support to all individuals contacted in the line of duty. This includes, but is not limited to, the public, field enforcement units, civilian staff, other agencies, and coworkers.

• Answer emergency and non-emergency calls for service via radio and phone for areas throughout the State of Alaska.

****offering a 30% mission-critical pay bonus to job posting****

OUR ORGANIZATION, MISSION, AND CULTURE:
The Department of Public Safety strives to preserve the peace, enforce the law, prevent and detect crime, and protect life and property. As an Emergency Services Dispatcher, you will be instrumental in ensuring this mission is met by providing direct support for law enforcement activities. As an Emergency Services Dispatcher, you will contribute to a positive workplace culture based on transparent communication, teamwork, continuing education, accountability, respect and integrity.

THE BENEFITS OF JOINING OUR TEAM:

Emergency Services Dispatchers serve as the first point of contact in emergency situations and are the lifeline for many citizens around the State of Alaska and State Troopers in the field. You will be provided training opportunities to grow and develop your skills and further your career opportunities within the Department of Public Safety.

THE WORKING CONDITIONS YOU CAN EXPECT:

The Emergency Services Dispatcher 1 position is based in Fairbanks, located at 1979 Peger Road in a secure facility. The work environment is fast-paced – we answer more than 135,000 calls per year. Each day is dynamic with the opportunity to interact with people from many different backgrounds and provide life-saving assistance in many challenging situations. You will be part of a team of dispatchers who truly are the heart of the telecommunications services provided by the Department of Public Safety.

WHAT WE ARE LOOKING FOR:

• Applicants with the ability to produce consistently high-quality work in an environment with numerous interruptions and rapidly shifting priorities
• Applicants with the ability to work with confidential and sensitive information
• Applicants who are willing to work shiftwork, weekends, holidays, and overtime
• Applicants with the ability to operate multiple telephone lines
• Applicants with exceptional critical thinking skills

Requirements

Two years of work experience. This experience must include six months of experience that entails clerical tasks such as greeting clients, answering phones, typing, filing, sorting mail, entering data, receiving payments, making change, or maintaining logs.
AND
The ability to type at a net speed of 30 words per minute with no more than three errors per minute.

OR

Any combination of education from an accredited college (three semester hours or four quarter hours equal one month of experience), vocational education (150 hours equal one month of experience), and/or work experience may substitute for up to 18 months of non-specific work experience.

Special Note:
Specific positions in this job class may require incumbents to be Emergency Medical Certified, Emergency Police Certified, or Emergency Fire Dispatch Certified.

Shift work may be required.

A background investigation will be required upon initial employment.

This job class requires individuals to multitask and maintain emotional control and composure to work effectively during emergencies, crisis situations, and/or extremely stressful conditions.

Qualifications

COVER LETTER

A cover letter is NOT required for this position. Your complete application will be used to determine which applicants will advance to the interview phase of the recruitment and selection process.

AT TIME OF INTERVIEW:

• A typing test demonstrating the ability to type 30 words per minute must be submitted with the application. There are many free websites where typing tests can be performed and recorded.

• List of three (3) professional references, two of which are from a current or former direct supervisor.

SPECIAL NOTE:

• This position requires individuals to multitask and maintain emotional control and composure to work effectively during emergencies, crisis situations, and/or extremely stressful conditions.

BACKGROUND CHECK

This position requires the incumbent to submit to a fingerprint based criminal history background check. Due to the sensitive nature of this position, and required access to APSIN, an applicant with criminal convictions will not move forward in the selection process.

CONFIDENTIALITY AGREEMENT
The successful candidate will be required to read, understand, and agree to via signature, an agreement of confidentiality concerning the work commonly encountered within the Department of Public Safety to qualify for this position.

EDUCATION

To verify education is being used to meet and/or support the required minimum qualifications/competencies, you must fill in the Education section of the application.

If you have not obtained a degree, please indicate the number of units completed.

Copies of transcripts are required to verify educational credentials used to meet or support the minimum qualifications/competencies for a position and are required with each application.

(Unofficial is okay; please ensure the institution/URL name is listed on the transcripts).

Transcripts can be attached at the time of application or provided at the time of interview; if not, transcripts will be required before employment.

SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION

Education completed in foreign colleges or universities may be used to meet the above requirements, if applicable.

If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S.

education programs; or an accredited U.S.

state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university.

It is your responsibility to provide such evidence when applying.

WORK EXPERIENCE

Applications will be reviewed to determine if minimum qualifications are met.

Therefore, all work experiences the applicant is using to meet minimum qualifications for this position must be documented in the application package.

Please include the employer’s name, your job title, dates of employment, and whether the employment was full or part-time.

Applicants who submit packages that do not provide sufficient information to demonstrate minimum qualifications are met may not advance in the selection process.

NOTE: Attaching a resume or curriculum vitae is not an alternative to filling out the application in its entirety.

Noting "see resume or CV" or any similar response on any portion of your application may lead to a determination your application is incomplete and removal from consideration for this job posting.

MULTIPLE VACANCIES

This recruitment may be used for more than one (1) vacancy.

The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes.

Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.

EEO STATEMENT

The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA).

Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-0430 or (907) 465-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P.O.

Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.

NOTICE

If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the ‘govermentjobs.com’ domains.

For information on allowing emails from the ‘governmentjobs.com’ domains, visit the Lost Password Help page located at https://www.governmentjobs.com/OnlineApplication/User/ResetPassword

WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE

Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll free) or (907) 465-4095 if you are located in the Juneau area. Requests for information may also be emailed to recruitment.services@alaska.gov.

Additional Information

For specific information in reference to the position please contact the hiring manager:

Rhonda Phillips

Emergency Dispatch Manager

Phone: 907-451-5306

rhonda.phillips@alaska.gov