EMERGENCY RESPONSE DISPATCHER

Full Job Description

This is a public notice flyer to notify interested applicants of anticipated vacancies. Applications will not be accepted through this flyer.

Interested applicants must follow the directions in the "How to Apply" section of this flyer to be considered. There may or may not be actual vacancies filled from this flyer.

Notice of Result letters will not be sent to applicants who respond to this flyer.

GS-04 - Your resume must also demonstrate at least one year of general experience at or equivalent to the GS-03 grade level or pay band in the Federal service or equivalent experience in the private or public sector.

Specialized experience must demonstrate the following: 1) Operating radio communication equipment; 2) Receiving incoming telephone or alarm systems calls; and 3) Maintaining logbooks/records.

NOTE: This information must be supported in your resume to be considered for the position.

GS-05 - Your resume must also demonstrate at least one year of specialized experience at or equivalent to the GS-04 grade level or pay band in the Federal service or equivalent experience in the private or public sector.

Specialized experience must demonstrate the following: 1) Operating electronic computer-based systems for emergency (Police, fire, and or EMS) dispatching management; 2) Working multiple equipment/systems (e.g., Computer Aided Dispatch (CAD) system, alarm systems, dispatch recording devices, multi-channel radios) during emergency situations; and 3) Disseminating information from incoming callers during emergency situations.

NOTE: This information must be supported in your resume to be considered for the position.

GS-06 - Your resume must also demonstrate at least one year of specialized experience at or equivalent to the GS-05 grade level or pay band in the Federal service or equivalent experience in the private or public sector.

Specialized experience must demonstrate the following: 1) Operating electronic computer-based systems for emergency (Police, Fire, and/or EMS) dispatching management; 2) Operating multiple equipment/systems (i.e., Computer Aided Dispatch (CAD) system, dispatch recording devices, multi-channel radios) during emergency situations; and 3) Disseminating information from incoming callers during emergency situations.

NOTE: This information must be supported in your resume to be considered for the position.

GS-07 - Your resume must also demonstrate at least one year of specialized experience at or equivalent to the GS-06 grade level or pay band in the Federal service or equivalent experience in the private or public sector.

Specialized experience must demonstrate the following: 1) Operating electronic computer-based systems for emergency (Police, Fire, and/or EMS) dispatching management; 2) Operating multiple equipment/systems (i.e., Computer Aided Dispatch (CAD) system, alarm systems, dispatch recording devices, multi-channel radios) during emergency situations; 3) Disseminating information from incoming callers during emergency situations; 4) Effectively carrying out several tasks at the same time such as operating radios, telephones, and typing while efficiently communicating with the public, police, fire, and/or medical personnel; and 5) Conducts operational checks of communications and telephone equipment, notes discrepancies in accordance with established procedures.

NOTE: This information must be supported in your resume to be considered for the position.

Additional qualification information can be found from the following Office of Personnel Management website:https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/#url=Group-Standards PHYSICAL DEMANDS: The work is mainly sedentary.

Walking, standing and stooping, reaching and handling/grasping documents may occur in performing duties of the position.

Incumbent must have color vision adequate to distinguish between green, red and yellow lights on alarm and equipment control panels and read information from a multi-colored computer screen.

Incumbent must be able to write and speak English clearly and distinctly so that they are easily understood over the telephone and radio and documentation is easily readable.

Incumbent must be able to clearly hear conversations over the phone and radio regardless of the age or sex of the caller and to distinguish between different audible alarm tones used in dispatch.

Incumbent may use hearing correction devices to augment their natural hearing in order to meet the requirements listed.

Although the physical activity of this job is that of an office environment, the emergency nature of the work, the rigid time constraints for response actions, the emotional state of the persons calling for service, and the nature and consequences of the decisions the incumbent is required to make, categorize this position as one of high mental and emotional stress.

WORK ENVIRONMENT: Incumbent's normal work site is within an RDC facility. The communications facility is a climate-controlled room.

Employees work at consoles equipped with CAD, multiple channel radios, 911 telephone system, computers and other electronic equipment.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. Major Duties:

• You will communicate via radio with responding personnel to pass pertinent information regarding hazards that may be present at the emergency scene and obtain additional assets if requested by the Incident Commander.
• You will verify the location and call back number for a medical patient and determines the severity of the emergency situation using EMD checklists.
• You will utilize computer database to access and secure security areas, recall logged events, track and relay information on special operations, and maintain alarm location diagrams.
• You will maintain logs, forms and status of security and fire personnel on duty and available using the CAD system.