PROGRAM IMPLEMENTATION MANAGER, HEALTH SERVICES/ EMERGENCY APPOINTMENTS HOMELESSNESS
County of Los Angeles
StalePosted Feb 24
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Posted: February 26, 2026 (2 days ago)
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EHR Implementation Project Manager (Management Analyst III)
City of Norfolk
Community Services Board
Location
Norfolk, Virginia, 23510
Salary
$62,732.78 - $105,099.30
per year
Type
Full-Time
More Management & Supervision jobs →Closes
March 9, 2026
SES Pay Grade
Base salary range: $147,649 - $221,900
Typical requirements: Executive-level leadership experience. Senior executive qualifications required.
Note: Actual salary includes locality pay (15-40%+ depending on location).
Job Description
Summary
This job involves leading the rollout of a new electronic health records system for a city agency that helps people with mental health, addiction, and developmental needs.
The role covers everything from planning and budgeting to coordinating teams and troubleshooting issues to make sure the system works smoothly without interrupting services.
It's a great fit for someone organized and experienced in managing tech projects in healthcare settings, who enjoys working independently to improve community support.
Key Requirements
- Experience in planning and executing EHR or healthcare IT projects, including reviewing data, vendor proposals, and regulations like HIPAA
- Strong analytical skills to research best practices, assess needs, and recommend strategies for system implementation
- Ability to coordinate with diverse teams such as IT, clinical staff, and administrators to align projects with organizational goals
- Proficiency in budget management, including compiling cost data, tracking expenditures, and monitoring vendor contracts
- Skills in overseeing system testing, deployment, and post-implementation support to minimize disruptions and resolve issues
- Knowledge of workflow analysis and problem-solving to optimize service delivery and operational performance
- Ability to work under general direction with significant independence in a public service environment focused on mental health and recovery
Full Job Description
Norfolk, Virginia is America's most authentic and urban waterfront city. Home to the world's largest naval station and the business, arts, and cultural center of Coastal Virginia, Norfolk has been rated a top place to live, work, play, and raise a family by numerous publications. Working for the City of Norfolk is an opportunity to make a real difference in the lives of others. With our commitment to competitive pay and a strong retirement package, you can do good for your community and do well for yourself. Join a caring workplace that proudly celebrates uniqueness, authenticity, and a shared commitment to improving the lives of our residents.
The Norfolk Community Services Board (NCSB) provides treatment, support, and education to the community with a focus on mental illness, substance use addiction, and intellectual/developmental disabilities. Norfolk CSB provides services to persons in acute crisis as well as integrated, person-centered, and recovery-oriented programming for persons needing assistance and support stabilizing in the community.
Today, the NCSB provides treatment and rehabilitation services to over 6,000 Norfolk citizens yearly. Norfolk CSB seeks team members interested in providing skilled services in a public service environment. We are also seeking persons to join our team that are dedicated to supporting a positive work and treatment environment. Please join us as we instill hope and recovery opportunities for the persons we serve.
The NCSB is seeking an Electronic Health Record (EHR) Implementation Project Manager, classified as a Management Analyst III, responsible for planning, developing, analyzing, and executing the implementation of an EHR system within the City of Norfolk's Community Services Board. This advanced analytical role provides critical support to departmental long-term planning, problem-solving, and management action by overseeing all phases of the EHR project, from inception to post-implementation support. The incumbent works under general direction, exercising significant independence and coordination with internal and external stakeholders.
Requirements
Essential functions include but are not limited to:Project Planning and Research
- Plans and develops the EHR implementation by compiling and reviewing internal healthcare data, vendor proposals, and regulatory requirements (e.g., HIPAA), preparing detailed project plans, and recommending strategies for management consideration.
- Conducts research on industry best practices and similar organizations to inform project design and ensure innovative solutions.
Coordination and Consultation
- Consults with senior departmental managers to assess needs, provide counsel on system functionality, and evaluate the feasibility and impact of implementation options.
- Coordinates interdepartmental program elements, such as IT, clinical staff, and administrative teams, to align the EHR project with Citywide operational goals.
Budget and Resource Management
- Participates in the budget process by compiling cost data, analyzing financial impacts, and providing reconciled tracking systems to ensure accurate reflection of project expenditures.
- Monitors resource allocation and vendor contracts to maintain fiscal responsibility and project efficiency.
Implementation Oversight
- Analyzes problem areas in current workflows and service delivery, formulating recommendations to optimize EHR integration and improve operational performance.
- Oversees system testing, deployment, and go-live phases, ensuring minimal disruption and effective resolution of technical issues.
Communication and Training
- Promotes communication by preparing materials (e.g., training guides, progress reports) to disseminate EHR-related information to staff and stakeholders on behalf of senior management.
- Designs and delivers training programs to ensure end-user proficiency and system adoption across departments.
Liaison and Support
- Serves as a staff resource and liaison between internal teams, external vendors, and senior management, constructing sensitive correspondence and producing special research reports as needed.
- Monitors post-implementation performance, reviews outcomes for accuracy and variances, and recommends long-term system enhancements.
Policy and Compliance
- Interpret and apply federal, state. and local regulations related to healthcare data management, ensuring the EHR system meets all legal and security standards.
- Develop and recommend policies or procedural changes to support long-term EHR system maintenance and compliance.
Qualifications
Work requires broad knowledge in a general professional or technical field. Knowledge is normally acquired through four years of college resulting in a Bachelor's degree or equivalent.Four years' experience in data analysis or related field; or an equivalent combination of education and experience.
Preferred Education/Experience:
Minimum Education: A bachelor's degree from an accredited college or university in Business Administration, Health Informatics. Information Technology, Public Administration, or a related field (equivalent to four years of college).
Minimum Experience: Four (4) years of progressively responsible experience in data analysis, project management, or a related field, with at least two (2) years focused on healthcare or technology implementation.
Substitution: An equivalent combination of education and experience may be considered (e.g., additional relevant experience may substitute for the degree on a year-for-year basis).
Additional Information
- Valid Driver's License may be required depending on assignment
- Certifications: Project Management Professional (PMP) or Certified Professional in Healthcare Information and Management Systems (CPHIMS) certification are desirable.
Working Hours: Monday — Friday, 8:30 am — 5:00 pm
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