Education Consultant 2

Full Job Description

King County’s Finance and Business Operations Division, Financial Systems and Services Team is seeking an Education Consultant 2.

The Financial Systems and Services group is looking for an experienced training expert who has a talent for learning complex concepts and translating that knowledge into accessible procedures and attention-grabbing training content.

We are seeking a professional who is skilled in delivering engaging and informative training sessions.

This candidate must have the ability to simplify complex concepts and provide a variety of training formats that will empower our workforce to achieve excellence.

The Financial Systems and Services group supports the County's Oracle EBS financial system, including monitoring and processing system interfaces and imports, maintaining systems values and the opening and closing of periods for the Oracle EBS financial modules, including General Ledger, Projects/Grants, Accounts Receivable and Assets.

Our team prepares reference materials, provides County agencies with training and system research, and provides support for Special Districts, including journal entries, reporting, and research.

Scope of Job Duties: To be considered for this opportunity, you must at a minimum demonstrate knowledge, skill and ability to:

• Plan, design, develop, and deliver technically detailed training content using the following skills:
  • Video production/editing (e.g., screen capture, software demo/tutorial)
  • Instructional design for asynchronous e-learning course development
  • Educational writing (e.g., user guides, tutorial scripts, communications, etc.)
• The ability to provide comprehensive training to attendees with various levels of knowledge and experience with financial systems and business processes.
• Coordinate with project teams and subject matter experts to evaluate system changes that impact our customers.
• Advise and support training activities for system upgrades, and projects that implement changes to business processes and system functionality.
• Assess training needs and customize training content to meet the needs of the audience.
• Create engaging learning experiences in several different formats (eLearning, in-person learning and written user guides).
• Ensure all training content and materials follow Americans with Disabilities Act (ADA) Accessibility Guidelines and Web Content Accessibility Guidelines (WCAG).
• Collaborate with clients to identify specific training needs, tailor course content accordingly, and address any gaps in knowledge or skill sets.

Minimum Qualifications:

• Experience as an internal systems trainer including developing instructional documentation to provide guidance to a broad audience.
• The ability to provide engaging training to attendees with various levels of knowledge about financial systems and business processes.
• Act as a liaison to bridge understanding between technical team and agency clients.
• Excellent presentation skills.
• Experience developing dynamic, educational, technical content and materials to ensure content is comprehended.
• Experience developing on-line digital knowledge base for training materials and resources
• Strong communication, interpersonal, writing and customer service skills.
• Intermediate level of technology proficiency using MS Office Productivity tools in your daily work.
• Ability to manage your time and adapt to changing priorities, work on multiple priorities and projects simultaneously, meet quick deadlines, and produce timely and quality work products.
• Ability to work with people from diverse backgrounds.

We would love it if you had:

• Experience using measurement tools and techniques to assess training effectiveness
• Experience with a variety of technical tools (e.g., Camtasia, Storyline, Articulate, etc.)
• Experience with Web Content Accessibility Guidelines (WCAG) to ensure training content meeting Americans with Disabilities (ADA) digital accessibility requirements.
• Experience working directly with data and business processes in an Enterprise Resource Planning (ERP) Financial System, such as King County’s Oracle EBS.
• Experience with LEAN processes and principles.
• Experience with SharePoint, MS Teams and other collaborative online tools.

The Financial Management Section is part of the larger Finance and Business Operations Division portfolio of countywide services. FBOD’s vision “Count on Us” reflects the division’s deep-seated commitment to customer success, equity, employee engagement, resource stewardship, and operational excellence. If these values align with your own, please apply and join FBOD for a rewarding career!

Position Information:

Work Site Details: The Finance & Business Operations Division works in a hybrid model, with days in the office as well as telecommuting.

The ratio of remote to onsite work will be dependent on business needs and is subject to change. The primary onsite location is King Street Center, 201 S. Jackson, Seattle, Washington 98104.

Location Requirement: Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.

Work Schedule: This position is Exempt from the provisions of the Fair Labor Standards Act and therefore is not overtime eligible. Employees are paid on a bi-weekly schedule, every other Thursday, comprising a 40-hour workweek; normally 8:00 a.m. - 5:00 p.m. Monday through Friday.

Union Representation: This position is not represented.

King County has a robust collection of tools and resources to support working remotely.

The individual selected for this opportunity will join an innovative and progressive team that is redefining how we work as we transition to the department's hybrid environment.

Employees will be provided with a County-issued laptop and must maintain a home workspace with an internet connection where they can reliably perform work, remain available and responsive during scheduled work hours, and follow FBOD’s Hybrid and Remote Guidelines including on-camera participation during virtual video meetings.

The Application/Selection Process:The recruitment for this position is open to all qualified candidates. A completed King County Application is required.

Applicants for this recruitment may be used to fill future opportunities in this job classification including Term-Limited Temporary, Special Duty Assignments, Short-term-temporary, and Career Service vacancies.

We highly recommend that you also provide a resume and cover letter addressing how you meet the minimum qualifications and why you are interested in this position.

The selection process typically consists of a phone screen, video interview, and reference checking.

For some positions the process may also include skill testing, writing samples or additional interviews.

Candidates will be updated on the status of their application via the email address used to apply.

Note: Online applications are preferred. However, if you cannot apply online, go to www.kingcounty.gov/jobs for other options.

If you have any questions or concerns while applying, please contact:
Liz Callahan, Senior Recruiter

Liz.callahan@kingcounty.gov

Additional Information

Forbes named King County as one of Washington State's best employers.

Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.

Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.

King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class.

Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

To Apply

If you are interested in pursuing this position, please follow the application instructions carefully.

If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.