Training & Education Coordinator

Full Job Description

The Seattle Community Assisted Response & Engagement (CARE) manages the 9-1-1 Call Center and the Community Crisis Response team.

The 9-11 Call center handles all emergency calls for the City of Seattle and is the busiest Emergency Call Center in the State.

The Community Crisis Response team consists of diverse behaviors health professionals (BHPs) who are dispatched to non-emergency call primarily focused on responding to mental health crises.

CARE is Located in downtown Seattle and this position will primarily work with the Community Crisis Response team.

Community Assisted Response & Engagement (CARE) is hiring a temporary Training & Education Coordinator as part of the expansion of the Community Crisis Response (CCR) Unit.

This position will work alongside and support the CCR Training manager while they create, design and implement comprehensive, culturally responsive, multidisciplinary, and trauma-informed training that established best practices and competencies for co-response teams.

We are seeking a forward thinking and innovative Training & Education Coordinator to assist in implementing the functional and operational policies concerned with guiding rules and principles within public safety with emphasis on Low Acuity incidents which are less severe types of behavioral and mental health crisis which do not necessarily require a medical unit or armed police officer to respond.

Requirements

• Designs, implements and presents training programs including defining objectives, selecting methods, designing program evaluations, and monitoring the programs.
• Designs training programs which cross departmental lines to address overall employee needs.
• Implements the consultant selection process and insures its procedural correctness. Chooses external consultants and negotiates contracts with them.
• Participates in workload forecasting and assessing a department's training and budgetary needs.
• Develops written guidelines to meet internal training needs based on departmental or program needs assessment.
• Provides information, resources, materials and equipment to employees; prepares reports and correspondence; maintains records; participates in meetings, compiles data, conveys messages, and arranges for graphics.
• Trains employees and managers.
• Researches and writes reports on education, and/or development training programs related to departmental or City training needs.
• Coordinates the use of training equipment such as films, slides, projectors, and other items.
• Develops and coordinates department specific training programs as directed by City task forces, Mayor Directives, or Council directives to meet the needs of City employees.
• Conducts training needs assessments and recommends new programs, evaluates and modifies training programs.
• Performs other related duties of a comparable level/type as assigned.

Please note this job advertisement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

• Two years’ experience designing and implementing adult training or education courses, project management training, and /or in programs that involved conducting training needs assessments, developing and coordinating training courses, and administering training consultant contracts and a Bachelor's degree in Education, Psychology, Public Administration, Training/Development, or a related field (Other combinations of education, training and experience will be evaluated on an individual basis for comparability).
• Selected candidates are required to pass a background check.

Additional Information

The Ideal Candidate Will Possess:

• Working experience with DSHS workers, chemical dependency treatment providers, mental health providers, healthcare providers, shelter providers, landlords, detox centers, medical clinics and other community programs which may support vulnerable participants.
• Effective communication skills include written, active listening, and non-verbal communication.
• Experience leading training focused on case investigation and management, evaluation of facts/circumstances and clients and crisis management.
• High cultural and emotional intelligence. Strong commitment to dignity and respect for all people.

Work Environment and Physical Demands:

• Work is usually performed in an office environment.

Compensation and Benefits: This position is a Temporary Short-Term position that is non-represented position and is part of the City of Seattle Step Progression pay program. The full salary range (Step 1-5) for this position is $43.86, $45.59, $47.39, $49.25, $51.24 per hour.

Application Process:

• Complete the online City Application.
• Attach a resume detailing your relevant experience.
• Attach a cover letter describing your interest in the position and how you meet the above listed qualifications.

Application Submission Guidelines: All applicants are required to apply on or before the closing date indicated on the job posting.

Applicant inquiries received via email and websites such as Indeed, etc. will not be considered unless the individual has applied to the available position via the Government Jobs site.

The required documents listed in the above "Application Process" section must be attached to the application prior to the job closing date indicated to ensure full consideration for the application submitted.

Background Check Requirements: Applicants are subject to a criminal history investigation of conviction and arrest records in compliance with Seattle's Fair Chance Employment Ordinance, SMC 14.17.

Applicants will be provided an opportunity to explain or correct background information.

Employment is contingent upon the verification of credentials and successful outcome of the background investigation.

Race and Social Justice Initiative: The City of Seattle recognizes every City employee must play a role in ending institutional and structural racism.

Our culture is the result of our behavior, our personal commitments, and the ways that we courageously share our perspectives and encourage others to do the same.

To cultivate an antiracist culture, we seek employees who will engage in the Race and Social Justice Initiative by working to dismantle racist policies and procedures, unlearn the way things have always been done, and provide equitable processes and services.

Who may apply: This position is open to all candidates that meet the minimum qualifications. The City of Seattle values diverse perspectives and life experiences.

Applicants will be considered regardless of race, color, creed, national origin, ancestry, sex, marital status, disability, religious or political affiliation, age, sexual orientation, medical condition, or pregnancy.

The CARE encourages people of all backgrounds to apply, including people of color, immigrants, refugees, women, LGBTQ, people with disabilities, veterans, and those with diverse life experiences.