Economic Service Worker - BFA - Region 2 - Nicholas Co.
State of West Virginia
FreshPosted Feb 20
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Posted: February 20, 2026 (1 day ago)
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Economic Service Worker - Human Services - BFA - Wayne Co.
State of West Virginia
HUMAN SERVICES - BFA - Region 3 - Wayne
Location
West Virginia, 25305
Salary
$35,702 - $61,628
per year
Type
Full-Time
More Social Services jobs →Closes
March 8, 2026
Job Description
Summary
This job involves helping people apply for and qualify for government aid programs like food stamps, Medicaid, and emergency help by interviewing them over the phone or in person, reviewing their financial details, and managing a group of ongoing cases.
It also includes referring clients to other support services and sometimes collecting repayments for mistakes in benefits.
A good fit would be someone with a bachelor's degree or customer service experience who is organized, empathetic, and comfortable working directly with the public in a social services setting.
Key Requirements
- Bachelor's degree from a regionally accredited college or university
- Substitution allowed: Year-for-year experience in direct client services, customer service, telemarketing, retail, or clerical work
- Substitution allowed: College coursework (30 credit hours = 1 year of training)
- Substitution allowed: Economic services experience (1 year = 2 years of training)
- Ability to conduct personal interviews and determine eligibility for programs like SNAP and Medicaid
- Maintain and manage an up-to-date client caseload
- Valid driver's license may be required
Full Job Description
Wayne County1 Vacancy
Under general supervision, perform at the full performance level in processing applications, ascertaining eligibility for, and overseeing a caseload for a variety of economic assistance programs including, but not limited to SNAP, various Medicaid programs, Emergency Assistance/LIEAP, and School Clothing Vouchers. Schedule telephone and face-to-face interviews. Competently conduct personal interviews with clients regarding their personal, financial, and social information. Determine eligibility for services, maintain an up-to-date client caseload, and refer clients to various supportive services and agencies when needed. May obtain repayment from clients who have been issued benefits erroneously. Performs related work as required.
Alternate Posting #: R3WYFA26003 PSA
Click The APPLY Link To Apply Online.
Qualifications
Training: Bachelor's degree from a regionally accredited college or university.Substitution: Any combination of full-time or equivalent part-time paid experience providing direct client services such as interviewing clients, customers or the public, and evaluating the data against established standards and guidelines may substitute for the required training on a year-for-year basis.
OR
Full-time or equivalent part-time paid experience performing customer service, telemarketing, retail or clerical work may substitute for the required training on a year-for-year basis.
OR
Successful completion of college coursework from a regionally accredited college or university may substitute for the required training on a year-for-year basis. Every thirty (30) credit hours of education will equal one (1) year of training.
OR
Experience in Economic Services work requiring program eligibility decisions may substitute for the required training at the rate of one (1) year of experience will equal (2) years of training.
OR
Full-time or equivalent part-time paid experience performing customer service, telemarketing, retail or clerical work may substitute for the required training on a year-for-year basis.
OR
Successful completion of college coursework from a regionally accredited college or university may substitute for the required training on a year-for-year basis. Every thirty (30) credit hours of education will equal one (1) year of training.
OR
Experience in Economic Services work requiring program eligibility decisions may substitute for the required training at the rate of one (1) year of experience will equal (2) years of training.
Special Requirement: A valid driver's license may be required.
Additional Information
Probationary period 1 yr.
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