Economic Service Worker Trainee - BFA - Region 2 - Nicholas Co.
State of West Virginia
FreshPosted Feb 20
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Posted: February 20, 2026 (1 day ago)
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Economic Service Worker - BFA - Region 2 - Nicholas Co.
State of West Virginia
HUMAN SERVICES - BFA - Region 2 - Nicholas/Webster/Clay
Location
West Virginia, 25305
Salary
$35,702 - $61,628
per year
Type
Full-Time
More Other jobs →Closes
March 8, 2026
Job Description
Summary
This job involves helping people apply for and qualify for government aid programs like food stamps, Medicaid, and emergency assistance by conducting interviews, managing client cases, and connecting them to support services.
It's a full-time role in a West Virginia county office where you'll handle personal and financial details to determine eligibility and sometimes recover mistaken benefits.
A good fit would be someone with experience in customer service or social work who is organized, empathetic, and comfortable with paperwork and client interactions.
Key Requirements
- Bachelor's degree from a regionally accredited college or university, or equivalent substitution through relevant experience or education
- Experience in direct client services, such as interviewing clients and evaluating data against standards
- Ability to conduct telephone and face-to-face interviews to gather personal, financial, and social information
- Skills in determining eligibility for economic assistance programs and maintaining an up-to-date client caseload
- Competence in referring clients to supportive services and agencies as needed
- Ability to obtain repayment from clients for erroneously issued benefits
- Valid driver's license (may be required)
Full Job Description
Under general supervision, perform at the full performance level in processing applications, ascertaining eligibility for, and overseeing a caseload for a variety of economic assistance programs including, but not limited to SNAP, various Medicaid programs, Emergency Assistance/LIEAP, and School Clothing Vouchers. Schedule telephone and face-to-face interviews. Competently conduct personal interviews with clients regarding their personal, financial, and social information. Determine eligibility for services, maintain an up-to-date client caseload, and refer clients to various supportive services and agencies when needed. May obtain repayment from clients who have been issued benefits erroneously. Performs related work as required.Click The APPLY Link To Apply Online.
Qualifications
Training:Bachelor's degree from a regionally accredited college or university.Substitution: Any combination of full-time or equivalent part-time paid experience providing direct client services such as interviewing clients, customers or the public, and evaluating the data against established standards and guidelines may substitute for the required training on a year-for-year basis.
OR
Full-time or equivalent part-time paid experience performing customer service, telemarketing, retail or clerical work may substitute for the required training on a year-for-year basis.
OR
Successful completion of college coursework from a regionally accredited college or university may substitute for the required training on a year-for-year basis. Every thirty (30) credit hours of education will equal one (1) year of training.
OR
Experience in Economic Services work requiring program eligibility decisions may substitute for the required training at the rate of one (1) year of experience will equal (2) years of training.
OR
Full-time or equivalent part-time paid experience performing customer service, telemarketing, retail or clerical work may substitute for the required training on a year-for-year basis.
OR
Successful completion of college coursework from a regionally accredited college or university may substitute for the required training on a year-for-year basis. Every thirty (30) credit hours of education will equal one (1) year of training.
OR
Experience in Economic Services work requiring program eligibility decisions may substitute for the required training at the rate of one (1) year of experience will equal (2) years of training.
Special Requirement: A valid driver's license may be required.
Additional Information
Probationary period 1 yr.
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