Economic Service Supervisor - Human Services - BFA - Region 2 - Greenbrier Co.
State of West Virginia
FreshPosted Apr 8
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Posted: April 7, 2026 (1 day ago)
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Economic Service Worker
State of West Virginia
HUMAN SERVICES - BFA - Region 3 - Mercer
Location
West Virginia, 25305
Salary
$35,702 - $61,628
per year
Type
Full-Time
More Other jobs →Closes
April 23, 2026
SES Pay Grade
Base salary range: $147,649 - $221,900
Typical requirements: Executive-level leadership experience. Senior executive qualifications required.
Note: Actual salary includes locality pay (15-40%+ depending on location).
Job Description
Summary
This job involves interviewing people to check if they qualify for government benefits like food assistance and medical services, verifying their information by contacting others, and helping them understand and apply for aid.
It's a good fit for someone who is organized, good at talking to people from all walks of life, and comfortable with paperwork and occasional travel.
No prior experience is strictly needed if you have a bachelor's degree or equivalent background in customer service or client work.
Key Requirements
- Bachelor's degree from a regionally accredited college or university, or equivalent substitution through experience or education (e.g., year-for-year credit for client service, customer service, or 30 credit hours per year)
- Ability to conduct in-depth interviews to assess financial and social circumstances for program eligibility
- Experience or skills in verifying client data by contacting banks, employers, medical facilities, and others
- Proficiency in using eligibility manuals, guidelines, and computer systems to compute benefits and authorize services
- Strong communication skills to explain policies, rules, and benefits clearly to clients and handle inquiries from walk-ins or calls
- Valid driver's license required for travel and transportation to meet clients
- Willingness to work mandatory overtime and complete a 1-year probationary period
Full Job Description
Interviews client initially to gain overview of client financial resources and social circumstance pertinent to eligibility of services; performs in-depth interview to establish eligibility for specific programs and benefits, such as SNAP and medical services.
Determines eligibility for economic assistance using eligibility manuals and guidelines.
Contacts banks, employers, medical facilities, physicians, and neighbors as necessary, by phone or letter, to substantiate client data.
Completes appropriate economic service forms and codes for computer entry thereby authorizing basic services for client; informs client of types of benefits to be received. Updates each assigned client’s case file by scheduling periodic office visits with client.
Takes calls from clients and public, sees “walk-ins” requesting information on economic service programs.
Composes brief social summary of client’s circumstances, assesses need for social service intervention; directs client to community resources when needs cannot be met through economic services and/or additional assistance is required.
Explains economic service policies, rules & regulations to client in a manner that makes the information clear on the application, forms, and benefits.
Computes amount of benefits client will receive using appropriate monetary guidelines and pursues collection of payments on food stamp program. Transportation must be available as travel is required. Must possess valid driver’s license.
Performs related work as required.
Determines eligibility for economic assistance using eligibility manuals and guidelines.
Contacts banks, employers, medical facilities, physicians, and neighbors as necessary, by phone or letter, to substantiate client data.
Completes appropriate economic service forms and codes for computer entry thereby authorizing basic services for client; informs client of types of benefits to be received. Updates each assigned client’s case file by scheduling periodic office visits with client.
Takes calls from clients and public, sees “walk-ins” requesting information on economic service programs.
Composes brief social summary of client’s circumstances, assesses need for social service intervention; directs client to community resources when needs cannot be met through economic services and/or additional assistance is required.
Explains economic service policies, rules & regulations to client in a manner that makes the information clear on the application, forms, and benefits.
Computes amount of benefits client will receive using appropriate monetary guidelines and pursues collection of payments on food stamp program. Transportation must be available as travel is required. Must possess valid driver’s license.
Performs related work as required.
Mandatory overtime.
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Qualifications
Training: Bachelor's degree from a regionally accredited college or university.Substitution: Any combination of full-time or equivalent part-time paid experience providing direct client services such as interviewing clients, customers or the public, and evaluating the data against established standards and guidelines may substitute for the required training on a year-for-year basis.
OR
Full-time or equivalent part-time paid experience performing customer service, telemarketing, retail or clerical work may substitute for the required training on a year-for-year basis.
OR
Successful completion of college coursework from a regionally accredited college or university may substitute for the required training on a year-for-year basis. Every thirty (30) credit hours of education will equal one (1) year of training.
OR
Experience in Economic Services work requiring program eligibility decisions may substitute for the required training at the rate of one (1) year of experience will equal (2) years of training.
OR
Full-time or equivalent part-time paid experience performing customer service, telemarketing, retail or clerical work may substitute for the required training on a year-for-year basis.
OR
Successful completion of college coursework from a regionally accredited college or university may substitute for the required training on a year-for-year basis. Every thirty (30) credit hours of education will equal one (1) year of training.
OR
Experience in Economic Services work requiring program eligibility decisions may substitute for the required training at the rate of one (1) year of experience will equal (2) years of training.
Special Requirement: A valid driver's license may be required.
Additional Information
Probationary period 1 yr.
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