Economic Service Worker - Human Services - BFA - Region 1 - Monongalia & Preston Co.
State of West Virginia
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Posted: March 31, 2026 (0 days ago)
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Economic Service Worker - Human Services - BFA - Region 2 - Greenbrier Co.
State of West Virginia
HUMAN SERVICES - BFA - Region 2 - Greenbrier/Monroe/Pocahontas
Location
West Virginia, 25305
Salary
$35,702 - $61,628
per year
Type
Full-Time
More Social Services jobs →Closes
April 16, 2026
Job Description
Summary
This job involves helping people in West Virginia apply for and receive financial aid programs like food stamps, health coverage, and emergency help by reviewing their applications, checking eligibility, and providing support to families in need.
It's a customer-facing role in a government office where you'll manage client cases and ensure services are delivered accurately and kindly.
A good fit would be someone with customer service experience or a related degree who enjoys assisting others and wants stable work with benefits and training opportunities.
Key Requirements
- Bachelor's degree from a regionally accredited college or university, or equivalent substitution through relevant experience or education
- Experience in direct client services, such as interviewing clients or evaluating data against guidelines (substitutes year-for-year for training)
- Customer service, telemarketing, retail, or clerical work experience (substitutes year-for-year for training)
- College coursework: every 30 credit hours equals one year of training
- Experience in economic services or program eligibility decisions (1 year equals 2 years of training)
- Valid driver's license may be required
- Ability to handle caseloads and provide compassionate, timely services
Full Job Description
R2GMP02610 PSAGreenbrier County
1 VACANCY
Are you a seasoned customer service professional looking for a role where your skills and experience will directly transform the lives of people across the state?
We are seeking a compassionate and detail-oriented individual to join our Income Maintenance Unit as an Economic Service Worker to provide critical economic assistance services to West Virginians in need.
Help people and families achieve stability and self-sufficiency while growing your own career with on-the-job training, professional development assistance, and performance feedback.
Employees also receive a full benefits package that includes 12 paid holidays, tuition reimbursement, paid vacation and sick leave, medical insurance, life insurance, retirement plans, and much more!
This position supports the mission of the Unit to supply much needed assistance through departmental programs by overseeing the execution of essential services and managing the delivery of state and federal economic assistance programs such as SNAP, Medicaid, and Emergency Assistance/LIEAP.
Economic Service Workers play a central role within the Unit by processing applications, determining eligibility, and maintaining caseloads for a variety of economic assistance programs.
Economic Service Workers serve as a key point of contact for clients to ensure provision of timely, accurate, and compassionate services and resources.
Click The APPLY Link To Apply Online.
Qualifications
Training: Bachelor's degree from a regionally accredited college or university.Substitution: Any combination of full-time or equivalent part-time paid experience providing direct client services such as interviewing clients, customers or the public, and evaluating the data against established standards and guidelines may substitute for the required training on a year-for-year basis.
OR
Full-time or equivalent part-time paid experience performing customer service, telemarketing, retail or clerical work may substitute for the required training on a year-for-year basis.
OR
Successful completion of college coursework from a regionally accredited college or university may substitute for the required training on a year-for-year basis. Every thirty (30) credit hours of education will equal one (1) year of training.
OR
Experience in Economic Services work requiring program eligibility decisions may substitute for the required training at the rate of one (1) year of experience will equal (2) years of training.
OR
Full-time or equivalent part-time paid experience performing customer service, telemarketing, retail or clerical work may substitute for the required training on a year-for-year basis.
OR
Successful completion of college coursework from a regionally accredited college or university may substitute for the required training on a year-for-year basis. Every thirty (30) credit hours of education will equal one (1) year of training.
OR
Experience in Economic Services work requiring program eligibility decisions may substitute for the required training at the rate of one (1) year of experience will equal (2) years of training.
Special Requirement: A valid driver's license may be required.
Additional Information
Probationary period 1 yr.
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