Economic Service Worker - Human Services - BFA - Region 3 - Cabell Co.
State of West Virginia
FreshPosted Mar 20
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Posted: March 24, 2026 (0 days ago)
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Economic Service Worker Trainee
State of West Virginia
HUMAN SERVICES - BFA - Region 3 - Cabell
Location
West Virginia, 25305
Salary
$30,273 - $51,585
per year
Type
Full-Time
More Other jobs →Closes
April 3, 2026
Job Description
Summary
This entry-level job trains you to help people apply for and manage government benefits like food assistance, health coverage, and emergency aid by reviewing their information and following rules.
You'll learn to interview clients, use computer systems, and handle a busy workload in a supportive team environment.
It's a good fit for someone with customer service experience who wants to build a career in public service and enjoys helping others navigate challenges.
Key Requirements
- High school diploma or equivalent
- Two years of full-time paid experience in direct client services, such as interviewing or evaluating data against standards, OR two years in customer service, telemarketing, retail, or clerical work
- Substitution: College coursework (30 credit hours = 1 year of experience)
- Ability to learn and use department software for managing caseloads
- Comprehend and apply complex eligibility policies for benefits
- Conduct client interviews and analyze financial and social information
- Valid driver's license may be required
Full Job Description
POSTING # R3CBFA261030Under close supervision, perform in a training role learning the methods of processing benefit applications. Determine eligibility for, and manage, a caseload for economic assistance including, but not limited to SNAP, various Medicaid programs, Emergency Assistance/LIEAP, and School Clothing Vouchers. Learn to adapt to the use of department software to administer to a demanding caseload. Comprehend and adhere to complex policy regarding eligibility and issuance of benefits. Learn to conduct interviews with clients. Train how to analyze financial and social information. May obtain repayment for economic assistance issued erroneously. Perform related work as required.
***Alternate posting R3CBFA261029 ***
Position #0511P04809
Qualifications
Training: High school diploma or the equivalent.Experience: Two (2) years of full-time or equivalent part-time paid experience providing direct client services such as interviewing clients, customers or the public and evaluating the data against established standards and guidelines OR two (2) years of full-time or equivalent part-time paid experience performing customer service, telemarketing, retail or clerical work.
Substitution: Successful completion of coursework at a regionally accredited college or university may substitute for the required experience at the rate of one (1) year experience for every thirty (30) credit hours of education.
Special Requirement: A valid driver's license may be required
Additional Information
PG: 8 $30,273 - $51,585
Market Rate: $46,069
Probationary period 1 year per SPB 2778-A
Mail applications to April Wilson 2699 Park Ave Suite 100 Huntington, WV 25704 or Email to April.L.Wilson@wv.gov
Please include posting number R3CBFA261030
Please note: Applications of covered state employees, mailed to DOP or completed via DOP’s on-line method, are not forwarded to BFA
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