DSHS HCLA RN / Nursing Home Surveyor/Complaint Investigator

Full Job Description

DSHS HCLA Nursing Consultant Institutional

Follow your passion for nursing beyond the bedside as a Registered Nurse Nursing Consultant Institutional- Nursing Home Surveyor/Complaint Investigator are dedicated to ensuring resident well-being and safety in nursing homes.

As a Registered Nurse with the Home and Community Living Administration (HCLA), the Nursing Home Surveyor, uses their long-term care knowledge to conduct onsite nursing home visits for state licensure and federal certification surveys.

Facilities are located throughout the region and require overnight travel to conduct federal certification surveys and provide stability for residents.

Your dedication as a nursing home team member supports our goals of advocacy for vulnerable populations

Note: Snohomish County employees are eligible to receive a free ORCA card for transportation use.

Some of what you will do:

• Conduct federal certification full surveys arid abbreviated (complaint investigations) surveys to include the Quality Indicator Survey (OIS) computer assisted survey and state licensure surveys; and complete required reports. Initiate and complete accurate, timely reports.
• Make observations of resident services and care within the scope of duties as allowed, and the physical environment in which. the services are provided.
• Plan and organize workload.
• Conduct interviews with individual residents, resident family members, and other community representatives to obtain information regarding practices of providers and residents' satisfaction with the care and services provided by the facility.
• Communicate with team members, providers, staff. residents and families.
• Evaluate nursing care within parameters of state regulations.
• Obtain information regarding residents' care and services from professional records, facility staff, and other sources.
• Serve as the team coordinator for designated surveys which include planning the survey, making team assignments, problem solving, chairing team meetings, communication of findings to the facility as well as briefing upper management to include team recommendations.
• Recognize and analyze deficient practice.

Who should apply?

Licensed Registered Nurse in Washington State and five years of experience as an RN in a long-term care setting.

OrBachelor of Science in Nursing and three years of experience as an RN in a long-term care setting.

OrMaster of Nursing/Master of Science in Nursing and two years of RN experience in a long-term care setting.Note: A valid Washington State license to practice as a registered nurse is required.

Travel to Nursing Home Facilities as assigned; includes a broad geographical area and possible travel to other regions.
Work may require overnight stays.
Hours vary- may require periodic evening, early mornings, and weekend work.
Work as a member of a team as well as individually.

Preferred knowledge, skills, and abilities:

• Experience and knowledge in the field of Mental Health nursing.
• Excellent computer skills in charting, documenting findings (interviews, summaries, reports), legal documents. Teams and Outlook are a bonus.
• Self-sufficient, well organized, fast and flexible.
• Great interviewing skills with the ability to stay focused on the original allegation but also know when to follow up on safety concerns.
• Ability to communicate effectively with management, peers, clients, and the public.
• Principles and practices of public health fields, community organizations, and resources, effective teaching methods, research and study methods.

Interested? Please submit your application with the following:

• Cover letter.
• Chronological resume.
• Three professional references with current contact information.

Questions? Please contact vincent.hamilton@dshs.wa.gov and reference #01244.

The Department of Social and Health Services’ (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work.

It is crucial to our agency’s vision that you bring a fairness, access, and social justice commitment to your work with DSHS.

We strive to support all Washingtonians, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.

Additional Information

Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.

Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protect­ed veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.



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