DSHS HCLA Regional Operations Manager

Full Job Description

Do you enjoy variety in your daily work?

The Regional Operations Manager (ROM) for the Home and Community Services Division (HCS) oversees the technical development, coordination, and administration of the six countywide regional operating budget in alignment with division and regional policies.

Reporting to the Deputy Regional Administrator and serving on the Washington Management Services (WMS) regional leadership team, this role represents a significant leadership opportunity directing all fiscal operations, including procurement, accounts payable, local funds, timekeeping, and general services.

The position works closely with the Regional Business Center, Consolidated Business Services, and Management Services Division (MSD) and partners across other Department of Social & Health Services (DSHS) administrations.

The Regional Operations Manager directly supervises two Office Services Managers responsible for 10 field offices, who in turn, supervise three CSS4s and 16 CSS3s who deliver customer services across those offices.

In this role, you will lead regional planning, implementation, and monitoring of operational functions, providing guidance on contracts, internal controls, emergency management, inventory, fleet management, COOP, and safety.

You'll manage region-wide purchasing, inventory maintenance and replacement, fixed asset control, and property disposal.

Under the direction of the Regional Administrator and Deputy Regional Administrator, the Operations Manager administers expenditures and purchasing, tracks and updates staffing and budget plans, coordinates with Headquarters budget staff, develops operational policies and recommendations, and conducts analyses to ensure compliance with regulatory and legal requirements.

This position supports the Department’s mission to improve the health and safety of individuals, families, and communities by providing strong leadership, professional consultation, and oversight of regional budget development, implementation, and related operational responsibilities.

This role, although hybrid, is 60% remote / 40% onsite.

Some of What You'll Do:

• Serve as the regional point of contact between HCS Field Operations and the Regional Business Center to ensure that the region's business needs are met and mitigate or resolve any questions or issues.
• Act as the point of contact for office closures and updating employee phone lines and duty stations web site.
• Assimilate, interpret and apply laws, administrative codes, contract provisions, state and federal rules and regulations.
• Serve as the regional point of contact between HCS Regional Field Operations and Headquarters to ensure regional functions are completed and coordinated appropriately.
• Hire, train, and evaluate the performance of a tiered team of 21+ staff who provide direct support to clients and employees.
• Provide support to the Regional Administrator on activities related to budget and staffing plans.
• Manage state vehicle fleet keeping vehicles equipped with appropriate safety supplies, and coordinate all maintenance and repairs.
• Facilitate flow of office work between work units/facilities for office space layout needs, equipment needs, furniture, supplies, coordinating purchasing and delivery, mail, security systems, janitorial service, and workstation modification/installation.
• Oversee and coordinate the maintenance and emergency repairs in 10 leased facilities.

Serve as the region's Point of Contact for Regional Telephony projects including Customer Service/Reception facing phone systems and as supervisor of Telecommunications Coordinators: Evaluate requests for modifications and additions to phone system for minor telephone system changes; assists staff to conduct troubleshooting with assistance of technicians and Headquarters staff.

Serve as Region 2 Point of Contact for telecommunications and fax changes or updates as orchestrated by DSHS and official DSHS vendors.

Maintain clear lines of communications between Region 2 staff and DSHS/Headquarters staff who determine which telecommunications and fax systems the agency will be utilizing.

• Analyze complex financial and statistical data and determine their significance; interpret comprehensive financial statements and supporting financial reports; develop financial portion of the region's business plan; develop recommendations and options for regional management.
• Monitor the Regional Operating Budget and participate in monthly budget meetings with the RA and DRA.
• Brief regional leadership team as well as division headquarters on budget status and projections for the fiscal year.

• • Some evening and weekend work may be required.
  • Weekly travel throughout the Region and to HCLA headquarters will be required.
  • Monthly meeting takes place in Everett, WA.

Who Should Apply?

You possess a bachelor’s degree in business administration, Accounting, Finance, Human Resource Management, or a closely related field AND five years of professional work experience, including at least three years in a managerial, supervisory, or human resource capacity.

OR

Additional qualifying education or experience may be substituted on a year for year basis.

Required Competencies:

• Advanced principles of fiscal management, including budget control and forecasting, planning, executive briefings, staff development, organizational and personnel accountability.
• Principles and functions of management.
• Purchasing and contracting procedures.
• Management and operations analysis.
• Contracting application.
• Human Resources principles and techniques.

Preferred / Desired

• Knowledge of HCS programs, regulations, policies, and procedures.
• Understanding and basic knowledge of HCS field operations.
• Experience working with property management companies.

Questions? Please contact Kathy Simmons at Kathy Simmons and reference job number 02886.

The Department of Social and Health Services’ (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency’s vision that you bring a fairness, access, and social justice commitment to your work with DSHS. We strive to support all Washingtonians, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.

Additional Information

Prior to a new hire, a background check including criminal record history may be conducted.

Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the job.

This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license.

Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.

Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protect­ed veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information.

Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810.

Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.

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