DSHS HCLA Field Services Administrator

Full Job Description

Join our team as a collaborative, communicative, and experienced leader supporting the Home and Community Administration in the Region 3 Field Services office.

You will work closely with the Regional Administrator and Field Managers to implement field service operations and ensure that Region 3 survey/inspection, certification, and complaint investigation activities in Nursing Homes, Assisted Living Facilities, Enhanced Services Facilities, Adult Family Homes, Certified Community Residential Service and Support Providers (CCRSS) and Intermediate Care Facilities for Individuals with Intellectual Disabilities (ICF-IID) are consistent, accurate and timely, and in accordance with federal and state laws, regulations, and processes.

Through the use of specialized knowledge, skills, and abilities, you will serve as the Region 3 subject matter expert on quality assurance/quality improvement activities related to the performance of professional staff, setting the direction for ongoing staff training, and handle and respond to constituent complaints, and upon request, prepare written responses.

This role's scope of work is regional, but there are regulatory activities the position has influence over that are conducted statewide.

You will have delegated authority to provide leadership and oversee the work of the field managers and their assigned staff, communicate directly with the Attorney General staff regarding administrative hearing issues, represent and speak on behalf of the division at meetings with external and internal customers, develop community partnerships, and serve on special committees at the request of the Regional Administrator and Headquarters.

The FSA also fosters and maintains working partnerships with FSAs in the other Regions and Headquarters-based programs such as the HQ Operations, Compliance and Enforcement Unit, the Policy, Training, QA Unit, and Business Operations.

Some of What You Will Do

• Plan, lead, develop, coordinate, and implement the regulatory activities throughout the region related to quality improvement activities with line staff and field managers.
• Lead in ensuring that field’s response to HCLA’s strategic plan, objectives and action plans are accomplished and submitted timely to HQ.
• In collaboration with the Regional Administrator, ensure that the corrective action plans are developed and submitted timely when state and federal audit occurs.
• Communicate and coordinate with regional staff and others, including the HQ Training Unit and HR to identify areas where line staff and/or field managers require professional development and/or performance issues addressed.
• Support Field Managers to ensure all staff are treated with dignity and respect and follow Equity, Diversity, Access, and Inclusion standards ensuring the workplace is free from bullying/harassment.
• Ensure Safety Committee meetings are meeting standards and recommendations are followed up.
• Work with the Regional Administrator to set expectations for performance and develop work plans; recruit, interview, hire, mentor, coach, train, and evaluate performance.
• Ensure that the workload of each of the unit is carried out; initiate corrective action when necessary; provide personnel consultation and performance feedback.
• Provide consultation and act as subject matter expert/resource to the management team in areas of interpreting regulations for both state and federal guidelines related to licensing, inspection, survey/certification and complaint investigations and matters related to administrative hearing.

Flexible 40+ hours per week; may include evening or weekend work as needed.

Applicants must meet one of the following education and experience requirements:

• Master’s degree in social science, health, public administration, or a related field and three years of experience planning, administering, developing, or delivering social and health services programs;
  OR

• Bachelor’s degree in social science, health, public administration, or a related field and five years of professional experience planning, administering, developing, or delivering social and health services programs;

AND must also have:

• Two years of experience working with vulnerable adults in a regulatory or professional capacity, including interpreting and applying laws and legal documents;

• Three years of experience managing and leading staff, including supervision of mid-level supervisors across a diverse, multi-site workforce; and

• Willingness and ability to become SMQT-certified within one year of hire.

We are looking for a professional who's proficient at building and cultivating cooperative working relationships with other agencies, administration divisions, and diverse internal and external stakeholders.

We are looking for someone with a solid background in supervision and management of professional staff, experience working with vulnerable adults, experience in the delivery and monitoring of social and health service programs, and someone who is culturally competent to lead a diverse team.

• Submit your application, resume, and a letter describing your related experience.

• Provide three professional references.

Questions? Please email grant.grady@dshs.wa.gov and reference 00466

The Department of Social and Health Services’ (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work.

It is crucial to our agency’s vision that you bring a fairness, access, and social justice commitment to your work with DSHS.

We strive to support all Washingtonians, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.

Additional Information

Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.

Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protect­ed veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.


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