DSHS FTAA Revenue Agent 1
State of Washington
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Posted: March 12, 2026 (1 day ago)
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DSHS ESA Public Benefits Specialist 1-3
State of Washington
Dept. of Social and Health Services
Location
Washington, 98504
Salary
$3,840 - $5,956
per month
Type
Full-Time
More Human Resources jobs →Closes
March 20, 2026
Job Description
Summary
This entry-level job involves working in a call center to help people apply for and qualify for government benefits like financial aid, food assistance, and health coverage by interviewing applicants, reviewing their information, and processing applications.
It's a great fit for compassionate individuals who enjoy customer service, are comfortable with fast-paced environments, and want to start a career in public service helping diverse communities.
The role offers training and salary growth as you advance from levels 1 to 3.
Key Requirements
- Ability to conduct interviews and independently determine eligibility for public assistance programs
- Proficiency in using internal computer software to process applications and case actions
- Strong customer service skills for explaining program requirements and answering client questions over the phone
- Attention to detail in gathering, reviewing, and verifying documents related to household income and size
- Compliance with federal and state regulations for benefits programs like Financial, SNAP, and Medicaid
- Willingness to work a hybrid schedule with at least three days per week in-office
- Commitment to ongoing training and progression through the 1-3 levels
Full Job Description
Public Benefits Specialist 1-3
Economic Services Administration(ESA) Community Service Division (CSD) has an exciting opportunity for multiple entry-level positions as a Public Benefits Specialist, with the South West Customer Service Contact Center.
When you work for us, your compassion shows at work every day, helping the lives of your fellow Washingtonians. This full-time career can be a gateway to a rewarding profession in public service.
Those hired into the Public Benefits Specialist 1-3 training plan with ESA CSD can expect a minimum monthly salary of $4,428 (Range 43, Step G). This salary will increase as the employee successfully progresses in their training. Projected timelines and ranges for this progression are shown below.
Salary Progression in Training Steps:
Public Benefits Specialist 1: $4,428.00 Step G – $5,011.00 Step L (6 months)
Public Benefits Specialist 2: $4,428.00 Step D – $5,398.00 Step L (6 months)
Public Benefits Specialist 3: $4,882.00 Step E – $5,812.00 Step L
We look forward to welcoming dedicated people who meet the minimum requirements listed below and are eager to make a difference. See why others like you have chosen a career with us:
As a Public Benefits Specialist, you will help people applying for public assistance services through a fast-paced, customer-oriented call center where you will be responsible for answering calls and assisting customers.
You'll determine eligibility for all public assistance programs by conducting interviews, obtaining information from individuals and third parties.
You will also process applications received online and process all case actions using the appropriate computer programs.
Some of what you will do:
- Using internal software, learn to process applications for initial and on-going eligibility determinations for Financial, Supplemental Nutrition Assistance Program, and Medicaid Assistance programs
- Conduct intensive interviews and independently determine eligibility
- Gather and review data, application and other documents, and verification for each benefit program as it relates to each person's circumstances
- Process all applications and case actions in accordance with Federal and State requirements based on household income and size
- Explain program requirements, application procedures, and verification needs, as well as answer questions regarding benefits or available services to clients
How you'll grow
A career in public service can be demanding yet rewarding. Your customers come from diverse backgrounds and speak many languages. There is a lot to learn, and classroom training is a big part of the beginning. We'll be with you every step of the way.
We're looking for applicants who have the education and/or experience as listed below:
Four years in a customer service job where the major duties involved public contact or a job providing staff support in financial eligibility determination such as examining/processing loan applications, medical insurance or rehabilitation claims, or unemployment insurance claims (College education can substitute year-for-year for experience).
OR
- One year of equivalent, out-of-state experience conducting financial eligibility determination for public assistance to include financial, medical and food benefit programs.
Desired:
We would like to hire someone who:
- Thrives in a changing work setting
- Is able to learn and utilize various computer programs
- Can communicate effectively with people in diverse or difficult situations, including calming others, working with people who have communication challenges, assisting underserved populations, and discussing confidential and unpleasant options, in person and over the phone
- Can work with complex technical regulations and procedures, and analyze complex situations
- Will refrain from personal bias when determining eligibility
- Is competent to prioritize and perform multiple tasks in a busy environment with numerous interruptions
Ready to start a rewarding career? Apply today!
Please submit a cover letter with your application expressing your interest in the position.
The Department of Social and Health Services’ (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work.
It is crucial to our agency’s vision that you bring a fairness, access, and social justice commitment to your work with DSHS.
We strive to support all Washingtonians, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.
Questions? Please contact Saleen Hernandez at saleen.hernandez@dshs.wa.gov and reference #01933
Additional Information
Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.
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