DSHS HCLA Social & Health Program Consultant 4

Full Job Description

DSHS HCLA Social & Health Program Consultant 4

Adult Protective Services (APS) is seeking multiple team members to join us in Region 2 (Federal Way, Renton and Seattle) !

This role is pivotal in providing expert training and consultative support, system leadership, and policy guidance to APS staff across the region.

In this senior regional role, you will lead training, technology support, and quality assurance efforts for Adult Protective Services (APS) across six counties.

You will provide hands-on software systems training and troubleshooting, policy interpretation, and onboarding support to investigators by managing and delivering training in the field, virtually, and in classroom settings.

You’ll partner closely with APS leadership to support strategic planning, strengthen compliance and quality standards, and advance key initiatives and community partnerships.

Serving as a liaison between regional staff, headquarters, investigators, and external partners, you will also participate in the Investigation Review Team (IRT) and provide oversight in specialized areas such as contracts, interpreter services, and onboarding helping drive operational excellence and coordinated service delivery across the region.

This role is mainly performed in office and in the field within Region 2. This job involves state and regional travel.

Apply today and join us in our mission to partner with people to access support, care, and resources! Some of what you’ll do:

• This position serves as a subject matter expert in APS systems, policy and procedure, conducts training, supports investigative staff and conducts investigations.
• This position will provide coaching, mentoring, on the job training, in the field and classroom, and assist new APS investigators in the transition from a formal training program to independent field work.
• Develop and deliver comprehensive training and presentations on Adult Protective Services (APS) to supervisors and investigative staff
• Offer informational training to APS investigators, focusing on access to protective services and making referrals to multidisciplinary teams (MDTs) and community resource groups within the region
• Undertake Quality Assurance responsibilities by reviewing APS investigations and offer feedback
• Collaborate with other Social and Health Program Consultants 4 (SHCP4s) to facilitate performance improvement plans and training
• Manage assigned programs as well as special projects
• Serve as the regional Software systems subject matter expert, providing training, technical support, and troubleshooting to APS staff and managers.
• Develop and deliver software systems and policy training for new and existing employees.
• Partner with leadership on quality assurance reviews, identifying casework deficiencies and training needs.
• Coordinate and oversee assigned regional projects and programs.
• Act as liaison between regional staff and headquarters on policy, system updates, and issue resolution for software systems like TIVA2.
• Compile data and prepare reports to support program monitoring and management decisions.
• Participate in regional and statewide meetings and workgroups.

Who Should Apply:

One year of experience as a Social and Health Program Consultant 3 or equivalent,

Or

Two years of experience as a Social and Health Program Consultant 2 or equivalent,

Or

A master’s degree in social work, a health or social science, public administration or a related field; and four years of professional experience in planning, administering, developing, or delivering social, financial, health, or chemical dependency treatment services programs,

Or

A bachelor’s degree in social work, a health or social science, public administration or a related field; and five years of professional experience in planning, administering, developing, or delivering social, financial, health, or chemical dependency treatment services programs.

Or A combination of professional/practical hands-on experience of nine to ten years, in planning, administering, developing, or delivering social, financial, health, or chemical dependency treatment services programs.

Note: A degree in Social Work must be from an educational program accredited by the Council on Social Work Education.

The Department of Social and Health Services’ (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work.

It is crucial to our agency’s vision that you bring an equity, anti-racism, and social justice commitment to your work with DSHS.

We strive to create greater access and affirming representation of the communities we serve, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.

Ready to start a rewarding career? Apply today! Along with your application, please include:

• An updated resume
• Pls select location preference (Federal Way, Renton Or Seattle) in supplemental questions section

Questions about this opportunity? Please contact reema.goyal@dshs.wa.gov and reference project number 01373.

Additional Information

Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.

Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protect­ed veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.



E-Verify® is a registered trademark of the U.S. Department of Homeland Security.