DSHS ESA ORIA Monitoring and Quality Assurance Specialist - Management Analyst 4

Full Job Description

DSHS - ESA - ORIA - Monitoring and Quality Assurance Specialist / Management Analyst 4

Join the Department of Social and Health Services (DSHS), in a position that protects the integrity of services for immigrant and refugee families and individuals as they build new lives in Washington state.

The Office of Refugee and Immigrant Assistance (ORIA) leads statewide efforts to support people arriving and resettling here, by ensuring their basic needs are met, and by providing opportunities to support their social and economic integration.

Working with more than 125 community partners across the state, ORIA oversees programs that provide housing, health care, mental health support, employment services, English classes, foster care for unaccompanied youth, help with citizenship and so much more.

As the state’s lead for refugee resettlement, ORIA ensures that services meet both immediate needs and long-term goals, helping families gain stability, opportunity, and a true sense of belonging in their new communities.

As ORIA's Monitoring and Quality Assurance Specialist, you will provide senior level professional analysis on the implementation of our client services programs that support refugees and immigrants.

These programs range from English classes and job training to foster care, health care, and mental health support.

You’ll make sure our partners follow federal and state requirements and regulations, and you’ll help improve programs by identifying areas for improvement and recommending solutions.

Please note: This position is approved to work a flexible/hybrid schedule as business needs allow. Travel is expected to attend in-person meetings, as business needs arise.

Some of what you'll do:

• Lead program monitoring to confirm services meet federal and state requirements.
• Plan and run monitoring visits, set schedules, and prepare reports.
• Write and share tools, reports, and corrective action plans with partners.
• Track compliance and follow up on required corrections.
• Work with fiscal and contracts teams to ensure federal subrecipient rules are met.
• Represent the department in meetings with community partners and government agencies.
• Provide feedback and technical assistance to program staff and community partners.
• Support quality assurance by checking program data for accuracy.
• Train new and current staff on federal and state requirements.
• Collect and analyze program data to prepare reports for management.
• Lead or support high-level special projects and time-sensitive assignments.

Who should apply? We are looking for professionals with:
A bachelor’s degree* in business administration, public administration, law, public health, health administration, or a related field.
AND
Four years of experience conducting research and analyzing policies, laws, rules, or regulations.

* Relevant professional experience may substitute year-for-year for education.

Additional skills, knowledge and abilities that we are looking for:

• Knowledge of federal and state laws – Understand federal and state requirements for refugee and immigrant programs.
• Project management – Organize work, manage timelines, and coordinate with a multitude of stakeholders.
• Collaboration – Work effectively with community groups, internal teams, and government partners.
• Cultural awareness – Recognize and respect the diverse experiences and needs of immigrant and refugee communities.
• Problem-solving – Spot issues, recommend solutions, and follow through until improvements are made.
• Data analysis – Review, interpret, and present information to show whether programs are working.
• Facilitation – Lead meetings, guide discussions, and build agreement among partners.
• Adaptability – Manage high volumes of work and respond quickly in sensitive or changing situations.

Interested? Apply today!

The Department of Social and Health Services’ (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency’s vision that you bring a fairness, access, and social justice commitment to your work with DSHS. We strive to support all Washingtonians, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.

Questions? Please contact Reema Goyal at reema.goyal@dshs.wa.gov and reference job number 09175.

Additional Information

Prior to a new hire, a background check including criminal record history may be conducted.

Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the job.

This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license.

Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.

Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protect­ed veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information.

Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810.

Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.

E-Verify® is a registered trademark of the U.S. Department of Homeland Security.