Driver License Examiner Assistant - Allison Park

Full Job Description

NOTE: This posting will close on JANUARY 25, 2026 or after 30 applications are received, whichever occurs first.

If you have a talent for customer service and a keen ability to listen and address customer needs while delivering precise information, we have an exciting opportunity for you! The Department of Transportation is seeking a dedicated individual to join our team as a Driver License Examiner Assistant. In this vital role, you will enhance highway safety by assisting customers at the Driver License Center and playing a key role in preventing identity theft and fraud through thorough examination of identity documents. If you are passionate about making a positive difference in the lives of your fellow Pennsylvanians, we invite you to apply today!

Requirements

In this role, you will greet customers professionally and verify their identification while assisting them with application forms and data entry into online driver license software. You will provide tailored forms and informational brochures to meet customer needs, administer standardized tests to evaluate applicants' understanding of motor vehicle laws, and conduct vision screenings with a telebinocular instrument. Additionally, you will input test results and applications into online systems, addressing any public inquiries or concerns.

A thorough understanding of the services provided is crucial, including the requirements for obtaining REAL ID and non-REAL ID products, as well as details on license renewals, duplicates, out-of-state transfers, motorcycle licenses, and commercial driving licenses. You will also issue Restoration Requirements Letters upon request, ensure accurate documentation of fee waivers, and comply with all Fee Waiver Guidelines and Driver and Vehicle Services Customer Service Policies, including adherence to REAL ID regulations.

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment, 80 hours bi-weekly
• Work hours are 8:15 AM to 4:45 PM, Tuesday - Saturday, with a 30-minute lunch.
• Overtime and travel as needed

• Telework: You will not have the option to telework in this position.

• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

Qualifications

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year of experience obtaining, evaluating, and providing information to the public.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
• You must be able to perform essential job functions.

Legal Requirements:

• This position requires the selected candidate to undergo and pass a Fingerprint and Name-Based Criminal History Check prior to employment.

Commonwealth employees who wish to use their seniority rights must apply to the internal posting for their seniority rights to be considered.

How to Apply:

Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position.

Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).

If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.

Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.

Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce.

The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania.

The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law.

All diverse candidates are encouraged to apply.

Additional Information

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.