Emergency Dispatcher 7-E8 - Intelligence Operations / Gaylord Regional Communication Center
State of Michigan
RecentPosted Mar 2
✓ Fresh Listing
Posted: March 10, 2026 (3 days ago)
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Dispatcher I - Paratransit
City of Detroit
Dept of Transportation
Location
Detroit, Michigan, 48226
Salary
$40,248 - $45,468
per year
Type
Closes
March 17, 2026
Job Description
Summary
This job involves coordinating transportation services for seniors and people with disabilities by scheduling vehicles, assigning drivers, and handling communications during trips.
It requires using computers and radios to manage routes, respond to issues like accidents, and keep records.
A good fit would be someone with customer service experience who stays calm under pressure and enjoys helping others get around safely.
Key Requirements
- High School Diploma or GED equivalent
- At least one year of experience in a dispatch or related environment
- Proficiency in data entry using computer keyboards
- Experience with scheduling and routing software
- Ability to monitor communications via two-way radio
- Skills in notifying parties about accidents or incidents
- Capability to produce reports, logs, and maintain records
Full Job Description
The City of Detroit's Department of Transportation is currently accepting applications for a Dispatcher I Paratransit for their DDOT Vehicle Operation division. Under general supervision, the Dispatcher I is responsible for performing paratransit dispatching duties such as scheduling, routing, and dispatching of vehicles.Requirements
- Provide paratransit dispatching and routing services to seniors and disabled individuals by dispatching paratransit vehicles.
- Enter data into computer by keyboard entry devices to complete dispatch calls.
- Adjust, review, revise, and produce final schedules using scheduling software.
- Ensure that the appropriate parties are notified in the event of accidents or incidents.
- Monitor computer and maintain communication with drivers via two-way radio on information regarding scheduling issues and field situations.
- Schedule driver and vehicle assignments.
- Assist with producing daily and monthly reports, logs, and records, and assist with entry of trip data.
- Process and file schedules, reports, and related documents.
- Assume the role of a Dispatcher II, as needed.
- May perform additional duties as assigned.
Qualifications
Qualifications (required):
- High School Diploma or G. E. D. (General Educational Development) equivalent.
- Minimum of one (1) year of experience in dispatch environment or a related field.
Qualifications (preferred):
- Experience working as a Customer Service Representative II.
- Experience working in a paratransit environment.
Additional Information
Evaluation Plan
- Interview: 70%
- Evaluation of Training, Experience & Personal Qualifications: 30%
- Total of Interview and Evaluation T.E.P: 100%
Additional points may be awarded for:
- Veteran Points: 0 – 15 points
- Detroit Residency Credit: 15 points
LRD: 07/02/2025
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