Digital Content Manager-60014410

Full Job Description

Digital Content Manager

The Department of Administration's (Admin) Division of Enterprise Applications (DEA) is seeking a Digital Content Manager to join the team.

We are in growth mode, and it is an exciting time to be a contributing member to the SC Enterprise Information System (SCEIS)!

SCEIS is the backbone of our business processes and ultimately empowers decision makers to improve government for the citizens.

If you enjoy working at the intersection of people, process, and technology, and are motivated by a fast paced, multi-tasked and transforming environment, then this position could be for you!

This position combines training and instructional design expertise with a mastery of the technical knowledge of the state's enterprise applications to create a unified and standardized knowledge base for end users.

You will be responsible for developing, managing and optimizing engaging digital content across multiple platforms to enhance DEA’s online presence and audience engagement.

You will be responsible for staying afront emerging technology and applying it to a strategic roadmap that allows DEA and the state of South Carolina to be innovative in our approach to giving end users the tools they need to be successful in their roles.

This position is onsite in Columbia, SC.

Responsibilities of the Digital Content Manager:

Serve as the product owner for SAP SuccessFactors Learning Management System and future digital adoption and content platforms.

Develop the enterprise digital content strategy, ensuring all platforms, tools and content align with organizational priorities, policies and requirements while also meeting stakeholder needs.

Drive long-term digital content roadmap planning in partnership with technical, functional and Organizational Change Management teams. Provide enterprise-wide leadership on digital content best practices, influencing how stakeholders communicate, store and manage information.

Serve as the primary digital content creator for the Division of Enterprise Applications. Collaborate with the SCEIS training team, instructors and subject matter experts to develop high-quality digital content for a variety of digital channels.

Establish and manage a governance framework for digital content lifecycle management, including standards for creation, approval, publishing and archiving.

Establish performance metrics and reporting frameworks to measure content effectiveness, engagement and business impact. Use analytics to guide strategic decisions, enhancements and content prioritization.

Stay informed about emerging digital tools, platforms and technologies that can enhance content creation and distribution, ultimately providing timely and easily accessible training for end users. Recommend and implement innovative solutions to improve end user engagement.

Requirements

• Bachelor’s degree in a relevant field such as Human Resources, Business Administration, Change Management, Training and Development.
• Minimum five (5) years of professional experience creating and managing digital content for the purpose of training/educating end users.

Additional Requirements:

• Must have knowledge of adult learning principles, engagement and instructional design.
• Must be able to think strategically.
• Blend of creative, strategic and technical skills.
• Design, analytics and platform fluency.
• Basic graphic design skills.
• Experience with design and creation of microlearning (strategic learning).
• Planning and aligning content for microlearning toward DEA and State of SC objectives.

Applicants indicating college credit or degree(s) on the application may bring a copy of college transcript to the interview. A copy of the transcript may also be uploaded as an attachment to the application, if required by the hiring department or if desired by the applicant. Please note that some areas of the Department may require an official, certified copy of the transcript prior to hiring or within a specific timeframe required by that area, after hiring. Failure to produce an official, certified transcript may result in not being hired or termination.

Qualifications

Experience with SAP Enable Now or WalkMe/Learning Arc.

Additional Information

The Department of Administration is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.

Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment.

Please complete the state application to include all current and previous work history and education.

A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.

The South Carolina Department of Administration offers an exceptional benefits package for full time (FTE) employees:

*Enrollment in one of the listed plans is required for all FTE employees; please refer to the contribution section of hyperlinked retirement sites for the current contribution rate of gross pay.