Departmental Technician 7-E9 - Quality Assurance Unit

Full Job Description

POSITION DUTIES -This position performs departmental technician assignments in support of the Quality Assurance (QA) and Training Unit within the Department of State Information Center (DSIC).

The employee conducts quality assurance evaluations, analyzes customer interactions for accuracy and compliance with established procedures, prepares documentation, and contributes to training and process improvement efforts.

The position analyzes data, identifies trends, drafts reports, and prepares instructional and reference materials that support continuous quality improvement.

Work is performed with increasing independence as the employee progresses through the technician levels.

Position Description - Departmental Technician 7-E9

APPOINTMENT TYPE/BENEFITS - This position is Full-Time. Therefore, you would be eligible to participate in the benefits offered by the state.

MDOSJOBS

Requirements

Education

Education typically acquired through completion of high school

Experience

Departmental Technician 7

One year of experience performing administrative support activities equivalent to the 7-level in state service.

Departmental Technician 8

One year of experience performing administrative support activities equivalent to the 8-level in state service.

OR

One year of experience as a technician or paraprofessional equivalent to the entry level in state service.

Departmental Technician E9

One year of experience as a supervisor of administrative support activities equivalent to the 9-level in state service.

OR

One year of experience performing administrative support activities equivalent to the 9-level in state service.

OR

Two years of experience as a technician or paraprofessional, including one year of experience equivalent to the intermediate level in state service.

Qualifications

Departmental Technician 7

Completion of two years of college (60 semester or 90 term credits) may be substituted for the experience requirement.

Departmental Technician 8

Possession of a Bachelor’s degree may be substituted for the experience requirement.

Departmental Technician E9

Possession of a Bachelor’s degree and one year of job-related experience may be substituted for the experience requirement.

Additional Information

The use of AI (Artificial Intelligence) in the selections process (i.e. application, written exercises, cover letter, etc.) with MDOS is not permitted. If it is substantiated that AI was used in the process, your application will be removed from consideration.

You must apply for this vacancy through the NEOGOV system; click on "Apply" in the job posting for instructions in submitting your electronic application.

Your application for any position does not guarantee that you will be contacted by the Department for further consideration. Only those applicants interviewed will be notified of the results.

Civil Service Commission Rule 2-7 requires that all newly hired state employees submit to and pass a pre-employment drug test prior to their actual appointment.

Due to the nature of work of the Department of State, criminal records will be checked.

Any position offer will be conditional until results of the criminal background record checks indicate eligibility for employment.

View the entire job specification at: http://www.michigan.gov/documents/DepartmentalTechnician_12525_7.pdf

MDOS is proud to be a MVAA Silver Level Veteran-Friendly employer and member of the Veteran Connector Program.