Departmental Technician 10

Full Job Description

***This Posting Will Fill Two (2) Openings. ***

Who We Are: The Department of Technology, Management and Budget (DTMB) supports the business operations of state agencies through a variety of services, including building management and maintenance, information technology, centralized contracting and procurement, budget and financial management, space planning and leasing, construction management, motor vehicle fleet operations, and oversight of the state retirement systems.

This position is with the Office of Retirement Services (ORS) area of DTMB.

What We Are Looking For: We are looking for a person who understands the value of public service and wants to help us meet the needs of our citizens.

Above all, we are looking for someone that is passionate about customer service and being a leader.

This person needs to be an excellent communicator, meaning you can effectively give oral and written reports, and prepare clear and concise documentation both verbally and electronically.

Needs to have a team-oriented mindset, able to embrace diversity and be capable of establishing and maintaining effective relationships with a wide range of professionals.

Must be organized, with good time management skills and know the importance of a timeline. We want someone who is reliable, honest and who keeps their commitments to colleagues and clients.

We need someone who can seek effective solutions to help resolve problems in a timely manner.

About The Position: This position serves as a senior Customer Service Center technician by handling more challenging service issues with ORS customer inquiries received via phone calls, message board or by personal visit to our office.

Performs quality assurance reviews to ensure the quantity and quality of work meets strict adherence to methods and procedures for 5 unique retirement systems which encompasses both defined benefit and defined contribution plans.

Accesses outgoing customer communications to determine business impact. Drafts internal communication, including informational posts and digital signage.

Handles escalated customer communications resulting from phone calls, message board or on-site interactions. Position Location/Remote Office: The office location is Lansing, MI.

The State of Michigan is not able to offer employment to out of-state applicants that do not plan to relocate.

The Department of Technology Management and Budget currently offers a hybrid work option which requires two days working on-site at the official work location and three days of remote work per week.

What We Offer: The State of Michigan offers a competitive work experience that includes a tuition reduction program at several key higher education institutes if you would like to advance your education, good benefits, access to professional development training, excellent vacation and sick time policies and an ability to successfully juggle your work and family life.

We would like the opportunity to share with you more about the benefits of working for the state and joining the State of Michigan employee family if you are interested.

If you are a self-motivated person who wants a challenge and to work in a high paced environment, we are really interested in hearing from you. Please consider sending in your application today.

Online application must contain detailed work experience. It will be used as the primary source for the review of your qualifications. For more information about this posting, please review the position duties listed in the provided links:

POSITION DESCRIPTION
JOB SPECIFICATION

DTMB is proud to be a Michigan Veteran’s Affairs Agency (MVAA) Gold Level Veteran-Friendly Employer.

Requirements

Education

Education typically acquired through completion of high school. 

Two years of experience as a supervisor of administrative support activities equivalent to the 9-level in state service. 

OR 

Two years of experience performing administrative support activities equivalent to the 9-level in state service. 

OR 

Three years of experience as a technician or paraprofessional, including one year of experience equivalent to the experienced level in state service.

Qualifications

Departmental Technician 10

Possession of a Bachelor’s degree and one year of professional experience may be substituted for the experience requirement.

Additional Information

To be considered for this position you must:

• Apply for this position online via NEOGOV; click on "Apply" in the job posting for instructions on submitting your electronic application. Hard copy applications are not accepted.
• Relevant experience and/or education referred to in the supplemental questions must be documented in the resume, transcript and/or application to allow for accurate screening.
• Attach a resume identifying specific experience and dates of employment. Dates of employment should include month and year and hours per week.
• Attach a cover letter.

If applicable, attach a copy of an official transcript(s). We accept scanned copies of official transcripts. We do not accept web-based, internet, or copies of unofficial transcripts.

Official transcripts provide the name of the institution, confirmation that a degree was awarded and on what date, and the registrar's signature.

Failure to complete any of the above items may result in your application not being considered and screened out. See instructions for attaching files here: Instructions(Download PDF reader)




Your application for any position does not guarantee that you will be contacted by the Department/Agency for further consideration. Only those applicants interviewed will be notified of the results.




The Office of Career Services offers current State Employees and interested applicants access to the job application process and a variety of career planning resources.




In accordance with federal law, all new employees must provide proof of identity and eligibility to work in the United States within three business days of beginning employment.

DTMB Human Resources uses E-Verify in conjunction with the federal I-9 form to verify authorization of employment.

If selected for employment, you must be able to submit proof of your legal right to work in the United States. DTMB does not offer employment sponsorship and DTMB does not participate in STEM-OPT.